Dovetail vs Lyssna

Hotjar

UserTesting

EnjoyHQ

Marvin

Maze

Condens

Compare Dovetail and Lyssna based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Condens is a user research repository that streamlines the analysis process of user research. The platform allows UX and product teams to easily store, organize, and analyze user research data and share insights across the organization.

EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis.

Qualitative data analysis platform & research repository for product teams, consultants, startups, designers and researchers. We help you make sense of your user interviews and turn them into actionable insights.

Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable insights. It allows product, design, and engineering teams to centralize unstructured data, drive understanding, and accelerate decision-making.

Access Controls/Permissions

Activity Dashboard

Annotations

Categorization/Grouping

Collaboration Tools

Commenting/Notes

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Feedback Management

For Mobile

For Websites

Knowledge Management

Monitoring

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Predictive Analytics

Prioritization

Product Lifecycle Management

Product Roadmapping

Project Management

Real-Time Updates

Search/Filter

Sentiment Analysis

Surveys & Feedback

Tagging

Text Analysis

Trend Analysis

Usability Testing

User Research Analysis

Visual Analytics

Workflow Management

Dovetail

Web-based

Senior UX Designer

I like how easily you can highlight important user thoughts on video by using tags and then navigate through that. The AI summary of the video is also a very useful and powerful tool.

Marketing Specialist

Improved team collaboration by allowing effective communication between the HR team. Reduces time on the communication which will be used to better help the company.

UX Researcher

Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features.

Consultant

It’s the best on the market and certainly worth the investment if you have the budget.

UX designer

Clear analysis,  ease of use, tagging is fantastic. Saves hours of the qualitative research process.

They also provide project templates so the platform is easy to use and implement. Their customer support is great and always provides helpful resources.

Research Manager

The Zoom integration is great because all of our interviews are really easy to upload and transcribe, so we can just focus on tagging and insight generation.

UX Principal

I manually had to replicate them by hand which is painful. Limited text length for 1 project which meant i needed to have multiple notes for 1 interview.

Product Manager

Tagging highlights in automatic transcripts and then making a video reel of all the relevant points feels like magic. It's a really powerful tool that's very easy to use.

Senior Product Manager

The UI is simple and beautiful, and we love it.

Product Design Manager

Overall, Dovetail has saved us so much time that we used to spend on UX research which means we can now invest that time into making our products better for our customers.

VP Product

The best thing about Dovetail is the different layers of management and analysis for qualitative data.

Sr. UX Researcher

The insights feature is fairly weak so I frequently find myself having to move outside dovetail.

User Experience Researcher

I love Dovetail for our research analysis and repository tool.

Product Designer 

The specific use case it caters too. I love how it brings together tons of research material into one single source of truth.

Senior UX Researcher

Subgrouping is still a problem. Doesn't yet support copying and pasting screen shorts directly.

After an extensive comparative audit of repository tools at the time, Dovetail exceeded expectations with its customer service, integrations, and innovative product design during my usage for 3 years.

Experience Designer

It is sometimes a bit difficult to move between different interviews. Also it is a bit on the expensive side.

Dovetail screenshot: Connect Channels to data sources like support tickets, product reviews, and surveys. Our system automatically classifies everything in real-time to surface critical issues, visualize trends, and link themes to business impact so you know what to focus on.

Dovetail screenshot: Bring customer intelligence into daily workflows. Ask questions in Slack or Teams and get context-rich answers from Dovetail—or automatically deliver weekly digests of customer voices straight to your channels.

Dovetail screenshot: Stop digging. With semantic search, surface the exact moment, quote, or finding across every project, note, and field with powerful semantic search. Built to handle millions of records with speed and accuracy.

Dovetail screenshot: Find, schedule, and incentivize research participants from our database of over 3 million people. Gather valuable information for your discovery by streamlining how you manage and recruit research contacts directly in Dovetail.

Dovetail screenshot: Let Dovetail’s AI do the work in analyzing data and instantly creating summaries, highlights, and insights from customer calls, documents, and more. See where AI has been used and control the level of analysis you want.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Maze is the continuous product discovery platform for user-centric product teams. Unlock user insights, make better product decisions. 

UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

A/B Testing

Alerts/Notifications

Audience Targeting

Behavior Tracking

Conditional Logic

Conversion Rate Optimization

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Questions

Customizable Templates

Demographic Data

Email Reminders

Face-to-Face

Geotargeting

Heatmaps

Multi-Channel Distribution

Panel Management

Performance Metrics

Quantitative Metrics

Question Branching

Real-Time Analytics

Reporting & Statistics

Reporting/Analytics

Screen Activity Recording

Single Sign On

Software Testing Management

Statistical Analysis

Survey Builder

Survey/Poll Management

Third-Party Integrations

Unmoderated Testing

User Management

Video recording/Transcriptions

Video Support

Lyssna

UX UI Designer

I love using this tool, and I have had a very positive experience with it overall. It's very easy to use and also very nice to look at.

I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved during the time I've used it.

Lead Designer

I would give my overall experience a 7 out of 10. There's been a good bit of improvement over the last year though, which is a great sign.

UX Designer

Good features, easy to use, and walks you through the entire process. Easy to recruit users and seamlessly integrates with other platforms like Teams.

Researcher

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.

Manager

A super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio.

UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link.

Website Service Leader

Ready made tests are great for inspiration and save so much time.

CRO Product Manager

I also use it to uncover problems that I didn't initially think of. I appreciate that the feedback is super quick and affordable.

Head of UX

The support team is responsive and has help us specially when we have recruited from the platform.

Global Brand Manager

The software is so easy to use, I recommend it to everyone. It helps us to make quick decisions with real consumer insight in minutes.

User Researcher

Ease of use for both users and testers. Setting up tests is easy, and they are easy to navigate for testers.

Copywriter

Great tool for fast, budget-friendly content testing.

UX/UI Designer

It offers variety of user tests that are intuitive to set up, and they are so easy to integrate on your website - whether you're using a custom built solution, or a CMS such as WordPress.

I wish I could filter the testers based on the industry. Billing is not the most convenient — you have to pay both subscription and per test, which is difficult to explain to management.

Admin is not so stellar - multiple users difficulties, I have a difficult time every month when I have to compile a report about expenses to management - this could be simplified.

Crown icons next to some sections with no context.

Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription.

Dovetail vs Lyssna Comparison (2026)

Dovetail

Lyssna

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives