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Pendo vs Delve Comparison (2026)

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Pendo

Delve

Overview

Identify invisible friction, accelerate adoption, and improve software experiences with analytics. Start collecting app and user data immediately with little to no engineering effort.

Delve is a qualitative data analysis platform that helps ethnographic researchers, focus groups, and social scientists perform analysis for research projects and interview transcripts. Users can code sentences, phrases, or paragraphs from submitted transcripts and categorize highlighted quotes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

238

142

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

4.9

205

186

Value for money

Ease of use

Features

Customer support

99%

would recommend this app

Pros

“The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change.”

Dhavalkumar K.

Principal User Interface Engineer

“The only draw back is that feature and page tagging can be tedious and take awhile. But I do like that I control what is tagged or not tagged and tracked.”

Emilee C.

VP Product

“The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction.”

Felicity M.

Project Manager

Pros

“I used a particular qualitiative methodology that required the transcripts to be divided into smaller sections ( "meaning units") as a first step and then paraphrased or "transformed".”

Rob L.

Consultant

“The data analysis tools at the back end - once my intitial analysis was done was so wonderful and many of these tools have appeared in my final product.”

Tim U.

Education Officer

“Exporting data to Excel or CSV files makes it easy to then triangulate between cases, codes, transcripts and participants.”

Eric L.

Researcher

Cons

“Some of the more advanced dashboards and exports feel a little rigid, and customizing reports beyond the built-in templates can be tedious.”

Dhavalkumar K.

Principal User Interface Engineer

“Most things do not require any code updates on my end, but some do which can be annoying for my specific industry who upgrade slowly.”

Emilee C.

VP Product

“Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale.”

Antoine D.

Product Manager

Cons

“I tried using the AI feature and did not find that it gave me a lot of assistance since it only used "some" of the coding and made choices and inferences I did not agree with.”

Eric L.

Researcher

“However, I faced some difficulty when trying to view and navigate my project, which led me to create multiple projects before I could locate mine.”

Rahaf M.

Math Teacher

“However, it is technically annoying to code this in the UI, so I understand that it might not be worth it as a feature.”