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Segment vs CustomerLabs CDP Comparison
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Overview
Segment collects, centralizes, organizes and analyzes all your customer data coming from multiple sources such as apps, websites,...
CustomerLabs CDP helps ecommerce, SaaS, B2B and agency marketers to track, identify, segment, sync & analyze their customer...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
120
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
99
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Taylor B.
Dustin D.
M R.
Cons
Or P.
Lewis Y.
Cons
Alejandro Javier V.
Key features
- Total features50
- API
- Account Based Marketing
- Activity Tracking
- Behavioral Analytics
- Behavioral Targeting
- Campaign Management
- Campaign Personalization
- Campaign Segmentation
- Click Tracking
- Compliance Management
- Consent Management
- Contextual Targeting
- Customer Activity Tracking
- Customer Database
- Customer Profiles
- Customer Segmentation
- Data Analysis Tools
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Governance
- Data Import/Export
- Data Integration
- Data Mapping
- Data Masking
- Data Migration
- Data Profiling
- Data Quality Control
- Data Security
- Data Subject Requests (DSR/DSAR)
- ETL - Extract Transfer Load
- Email Marketing
- Engagement Tracking
- Event Triggered Actions
- Experience Management
- Forecasting
- GDPR Compliance
- Identity Verification
- In-Database Processing
- Information Governance
- Lead Qualification
- Master Data Management
- Match & Merge
- Multi-Channel Data Collection
- Multi-Domain
- PIA/DPIA
- Personalization
- Process Management
- Projections
- Real Time Analytics
- Real Time Data
- Recommendations
- Relationship Mapping
- Reporting/Analytics
- Security Breach Monitoring
- Sensitive Data Identification
- Target Account Identification
- Third Party Integrations
- Website Analytics
- Website Personalization
- Total features16
- API
- Account Based Marketing
- Activity Tracking
- Behavioral Analytics
- Behavioral Targeting
- Campaign Management
- Campaign Personalization
- Campaign Segmentation
- Click Tracking
- Compliance Management
- Consent Management
- Contextual Targeting
- Customer Activity Tracking
- Customer Database
- Customer Profiles
- Customer Segmentation
- Data Analysis Tools
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Governance
- Data Import/Export
- Data Integration
- Data Mapping
- Data Masking
- Data Migration
- Data Profiling
- Data Quality Control
- Data Security
- Data Subject Requests (DSR/DSAR)
- ETL - Extract Transfer Load
- Email Marketing
- Engagement Tracking
- Event Triggered Actions
- Experience Management
- Forecasting
- GDPR Compliance
- Identity Verification
- In-Database Processing
- Information Governance
- Lead Qualification
- Master Data Management
- Match & Merge
- Multi-Channel Data Collection
- Multi-Domain
- PIA/DPIA
- Personalization
- Process Management
- Projections
- Real Time Analytics
- Real Time Data
- Recommendations
- Relationship Mapping
- Reporting/Analytics
- Security Breach Monitoring
- Sensitive Data Identification
- Target Account Identification
- Third Party Integrations
- Website Analytics
- Website Personalization
Integrations
- Total integrations249
- Dropbox Business
- GitHub
- Google Ads
- Google Analytics 360
- HubSpot CRM
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Azure
- Microsoft Excel
- Salesforce Sales Cloud
- Shopify
- Slack
- Snowflake
- Stripe
- Tableau
- Xero
- Zapier
- Zendesk Suite
- Total integrations20
- Dropbox Business
- GitHub
- Google Ads
- Google Analytics 360
- HubSpot CRM
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Azure
- Microsoft Excel
- Salesforce Sales Cloud
- Shopify
- Slack
- Snowflake
- Stripe
- Tableau
- Xero
- Zapier
- Zendesk Suite
Alternatives
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User reviews that mention these apps
Taylor B.
Computer & Network Security, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Amazing customer service and overall experience! Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it.
CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own.
Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work.
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