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CustomerLabs CDP Pricing, Features, Reviews and Alternatives

CustomerLabs CDP product overview

Price starts from

99

Per month

Usage Based

What is CustomerLabs CDP?

CustomerLabs CDP is a no code customer data platform that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency.

Key benefits of using CustomerLabs CDP

Codelessly track website/app user behavior
Integrate your CRM, email, service and offline customer data
Unify user data from disparate sources and create a 360° user profile
Segment groups of similar users that you want to monitor, on the fly
Send this customer data back to your existing tools to personalize engagement & boost conversions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Training options

Live Online
Webinars
Documentation

CustomerLabs CDP pricing information

Value for money

4.7

/5

11

Starting from

99

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

CustomerLabs CDP features

Functionality

4.8

/5

11

Total features

16

1 categories

Most valued features by users

API
Third Party Integrations
Real Time Analytics
Activity Tracking
Customer Profiles
Email Marketing
Lead Qualification
Event Triggered Actions

CustomerLabs CDP users reviews

Overall Rating

4.6

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

8

2

1

0

0

Pros
Amazing customer service and overall experience. Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it.
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Taylor B.

The team is amazing, they will help you walk through the setup if you need help.
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Dustin D.

Moving onto Customerlabs has helped me focus on Strategy & Execution and not to worry about spending more time on data collection.
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M R.

Cons
Lack of documentation-examples for not so expert users.
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Alejandro Javier V.

No MailChimp integration at the moment, might be in the future. Limited integration, we need more.

CA

Camille A.

There really are very few cons; if I had to name one, it could be that there is no mobile SDK that could be used.

TP

Thomas P.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly Powerful and Highly customizable

Reviewed 3 years ago

Amazing customer service and overall experience! Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it.

Pros

CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own.

Cons

Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommended tool for no-code server side conversion event implementation

Reviewed a year ago

Moving onto Customerlabs has helped me focus on Strategy & Execution and not to worry about spending more time on data collection. Meaningful decisions are being made with customer information being unified onto one single platform. Being a non coder, CustomerLabs reduced my dependency on developers and data analysts, which in turn helped me focus on my campaigns.

Pros

Perfect tool for non coder like me to implement server side conversion events specially with the new iOS update and Google no roll out of cutting Third-Party Tracking Pixels to work directly on Chrome. Their customer support and on-boarding has been top notch. I would have been lost without their team's untiring support.

Cons

Looking forward to an improvement in UI/UX. For not so expert like me I wish to see more implementation and use case videos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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amazing app for tracking event when you are a coder

Reviewed 4 years ago

Tracking actions and event for get real info about what happen in your shop or landing page. Track convertion and send info to your apps.

Pros

You can setup event so you can improve your convertion. Action recorder for customer labs help you to do this if you are not a developer. this is a pain and this save alot of time A MUST TOOL FOR ECOM or DIGITAL MARKETER - You can setup the tracking code really easy - Integrate with like FB or Adword - You can track event and send the info to other services Today tracking the convertion and the action on your site is key for traking how your site/convertion is working. INSANE SUPPORT. One of the best support i talk. They take the time to help you so u can get this up and running smoothly!

Cons

Action recorder is pretty simple but they need to fix some detail, could be really more simple - improve the UX kind confusing - i dont like the design - make more easy or accesible . Example there is a hand you need to click to select the element, but is your first time you miss it because the design. Is easy to setup, but with some clear instruction or steps should be more easy!!! Also...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super easy to use and powerful

Reviewed 3 years ago
Pros

It saves a lot of development time - instead of having our developers define each event, we were able to do so ourselves using the action recorder. Then we watch the events come in - it's super awesome! Now, as with any software, there is a bit of a learning curve because there are many different events, and each one of them are defined slightly differently in each individual case. The customer support at Customerlabs has been absolutely fantastic in helping us set this up and they have been very responsive. We highly recommend this product.

Cons

There really are very few cons; if I had to name one, it could be that there is no mobile SDK that could be used. I'm not a developer, so I don't know if this even is possible, but it would have been absolutely amazing to go through the same steps as I can currently go through with the action recorder but for a mobile app.

Vendor response

Thanks very much Thomas. This motivates us a lot. Thanks for taking time to review us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic Tool If Conversion Tracking If Your Are Not a Developer

Reviewed 4 years ago

Good tool overall if you like tracking conversion data on your site and don't have a lot of coding knowledge or have a developer at your disposal.

Pros

While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software.

Cons

They should be more generous with the # of integrations on the paid plans.

Vendor response

Many thanks Gary, appreciate it.

CustomerLabs CDP FAQs and common questions

Q. What type of pricing plans does CustomerLabs CDP offer?

CustomerLabs CDP has the following pricing plans:
Starting from: $99.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of CustomerLabs CDP?

CustomerLabs CDP has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does CustomerLabs CDP support?

CustomerLabs CDP supports the following languages:
English


Q. Does CustomerLabs CDP offer an API?

Yes, CustomerLabs CDP has an API available for use.


Q. What other apps does CustomerLabs CDP integrate with?

CustomerLabs CDP integrates with the following applications:
Shopify Plus, Adobe Commerce, WooCommerce, Google Analytics 360, Zoho CRM, Zapier, Instapage, Segment, Unbounce, Pipedrive, Freshsales, Drift, Salesforce Sales Cloud, Google Ads, Meta for Business, Mixpanel, Leadpages, Intercom, Shopify


Q. What level of support does CustomerLabs CDP offer?

CustomerLabs CDP offers the following support options:
Phone Support, Email/Help Desk, Chat

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