YourCX - 2026 Pricing, Features, Reviews & Alternatives

YourCX is an advanced research, survey, voice of customer (VoC) and customer experience (CX) analytics platform designed to help organizations understand what customers say and their behavior. It combines customer feedback, behavioral data, and business context into a single analytical environment that supports data-driven decision making at scale.

YourCX let organizations to collect customer feedback across multiple digital touchpoints, including websites, eCommerce platforms, applications, email, QR codes, SMS, and transactional journeys. The platform supports CX metrics such as NPS, CSAT, and CES, as well as fully customizable surveys triggered by specific user behaviors or business events. Feedback can be enriched with contextual metadata such as traffic source, device type, customer segment, order ID, or campaign parameters.

YourCX integrates feedback data with behavioral and analytical signals. The platform analyzes user journeys, events, and conversion paths alongside survey responses, enabling teams to identify correlations between experience, behavior, and business outcomes. Built-in NLP mechanisms automatically analyze open-ended responses, detecting sentiment, emotions, key themes, and recurring issues at scale.

YourCX is designed to move beyond static reporting. Automated insights, alerts, and trend detection help teams quickly identify experience gaps, anomalies, and emerging risks. Results can be filtered by segments, journeys, channels, or business KPIs, allowing product, CX, marketing, and analytics teams to focus on the areas with the highest impact. Dashboards are fully customizable and can be tailored for operational teams, managers, or executives.

The platform offers flexible data integration options, including JavaScript events, dataLayer support, URL parameters, APIs, and server-side integrations. YourCX can be connected with CRM systems, analytics platforms, CDPs, and internal data warehouses to create a unified view of customer experience data. This makes it suitable for organizations with mature data ecosystems and complex analytical needs.

YourCX is used by small, mid-size and enterprise organizations across eCommerce, digital services, media, retail, and financial services. Typical use cases include conversion optimization, customer journey analysis, churn and loyalty analysis, UX research, and continuous VoC programs. The platform supports both continuous monitoring and ad-hoc research initiatives.

YourCX is built with security and data protection in mind. The platform supports GDPR-compliant data processing, role-based access control, secure data transmission, and controlled data retention policies. It is suitable for organizations operating in regulated environments and handling sensitive customer data.