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Bitrix24 vs Dynamics 365 Comparison
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Good recommendations?
Overview
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
61
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
50
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Delly S.
Telemarketer
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Pros
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Emmanuel C.
Freelancer
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Cons
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
Maszni A.
Senior Web Developer
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
Cons
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.
Key features
- Total features429
- AI Content Creation
- AI Writing Assistant
- API
- Access Controls/Permissions
- Account Management
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bank Reconciliation
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Canned Responses
- Capacity Management
- Case Management
- Cash Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Conversion Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Dispatch Management
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For Healthcare
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Medical Purposes
- For Nonprofits
- For Real Estate
- For Religious Organizations
- For Sales Teams/Organizations
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Fund Management
- Gamification
- Gantt/Timeline View
- General Ledger
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Grammar Check
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR
- Idea Management
- Inbound Call Center
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Management
- Issue Scheduling
- Job Board
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Optimization
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Store Builder
- Online Time Clock
- Online Time Tracking
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Patient Communications
- Payment Processing
- Payroll Management
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Point of Sale (POS)
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Profit/Loss Statement
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Pulse Surveys
- Punch card
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Recruitment Management
- Recurring Tasks
- Recurring/Subscription Billing
- Registration Management
- Relationship Tracking
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Resource Management
- Resource Scheduling
- Responsive Web Design
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Single Page View
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spam Blocker
- Spend Management
- Sprint Planning
- Staff Management
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Template Management
- Templates
- Text Editing
- Text to Speech
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transaction Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trend/Problem Indicators
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Vendor Management
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- Visualization
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Warehouse Management
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Website Publishing Options
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- eCommerce Management
- Total features117
- AI Content Creation
- AI Writing Assistant
- API
- Access Controls/Permissions
- Account Management
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bank Reconciliation
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Canned Responses
- Capacity Management
- Case Management
- Cash Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Conversion Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Dispatch Management
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For Healthcare
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Medical Purposes
- For Nonprofits
- For Real Estate
- For Religious Organizations
- For Sales Teams/Organizations
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Fund Management
- Gamification
- Gantt/Timeline View
- General Ledger
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Grammar Check
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR
- Idea Management
- Inbound Call Center
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Management
- Issue Scheduling
- Job Board
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Optimization
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Store Builder
- Online Time Clock
- Online Time Tracking
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Patient Communications
- Payment Processing
- Payroll Management
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Point of Sale (POS)
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Profit/Loss Statement
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Pulse Surveys
- Punch card
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Recruitment Management
- Recurring Tasks
- Recurring/Subscription Billing
- Registration Management
- Relationship Tracking
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Resource Management
- Resource Scheduling
- Responsive Web Design
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Single Page View
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spam Blocker
- Spend Management
- Sprint Planning
- Staff Management
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Template Management
- Templates
- Text Editing
- Text to Speech
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transaction Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trend/Problem Indicators
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Vendor Management
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- Visualization
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Warehouse Management
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Website Publishing Options
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- eCommerce Management
Integrations
- Total integrations108
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Total integrations324
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
Alternatives
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User reviews that mention these apps
AM
Akina M.
1-10 employees
Used daily for 2+ years
Review source
Share this review:
Pros
Many useful features, it is easy to configure and that turned out to be very convenient - built-in ip-telephony. A free fare has enough opportunities for full-fledged work. Significantly increases productivity and saves time.
Cons
But not every employee understands immediately what is what, it is necessary to undergo training. Only then will there be a positive dynamics and result from the use of the program. Well, with those support it is not always possible to quickly solve errors.
RH
Richard H.
Legal Services,
Review source
Share this review:
I had been looking at a bunch of options that would suit the needs of my company, which is small, new, and operating on a small budget. I began by looking for file sharing alternatives that could also sync to my hard drive. When I discovered Bitrix24, I was delighted. File sharing and sync are just the beginning. Most of my company work can be done within this environment - text and video chat, task lists, time tracking, calendar, and even CRM. I have not yet managed to use all of the features - and I may not need all of the features - but so far I like what I see. This is exactly the type of program that I was hoping to find.
Pros
Many options, and they seem to work great! I had been using 365 for Windows, but had so many issues with sharing and syncing of files that I began to look for alternatives. Bitrix24 has been a relief. There are a lot of helpful videos and training options that can help to familiarize with how to get things set up and how to use various features.
Cons
It would be nice if there was an online chat support option. I never seem to find the help I need in the community forums.
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