Bitrix24 vs JivoChat

monday.com

Dynamics 365

Salesforce Sales Cloud

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

System IT und Marketing

Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved.

Brokerage Operations Specialist

I have yet to contact customer support to have this resolved.

Senior Data Analyst

In addition, I discovered that the customer service staff was quite accommodating and quick to respond to my questions.

Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Absence Management

Access Controls/Permissions

Accounting

Account Management

Activity Dashboard

Activity/News Feed

Activity Tracking

Ad hoc Reporting

Ad Optimization

Agenda Management

Agile Methodologies

AI Summarization

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Appointment Management

Appointment Scheduling

Approval Process Control

Approval Workflow

Archiving & Retention

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio Calls

Audio/Video Conferencing

Audit Trail

Authentication

Auto-Dialer

Automated Attendant

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Autoresponders

Auto Update

Availability Management

Backup and Recovery

Bar Chart

Batch Communications

Batch Processing

Benchmarking

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blogs

Brainstorming

Bug Tracking

Business Intelligence

Business Process Automation

Business Process Control

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transcription

Call Transfer

Campaign Analytics

Campaign Management

Campaign Personalization

Canned Responses

CAN-SPAM Compliance

Capacity Management

Case Management

Catalog Management

Channel Management

Chatbot

Chat/Messaging

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Client Tracking

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Commission Management

Committee Management

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Confirmations/Reminders

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

Users and use cases

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

Value for money

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Integrations

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Bitrix24

Web-based

Windows

Android

Linux

iPad

iPhone

Chromebook

Zoho CRM

Pipedrive

Trello

HubSpot CRM

HubSpot Marketing Hub

Basecamp

Odoo 

Kommo

ClickUp

Insightly

Asana

Microsoft Teams

monday CRM

SugarCRM

Zendesk Suite

Keap

Basic

Standard

Professional

Enterprise

Frequent performance slowdowns

Marketing Expert

Your website will be slow if you will use widgets, like openlines and etc.

82% of reviewers feel negative about Bitrix24’s performance and speed. Users report that the platform often experiences slow loading times, laggy interfaces, and delayed notifications, especially when using heavy widgets or the mobile app. Reviewers indicate that these slowdowns disrupt productivity and can hinder daily operations. Some users mention that server instability and frequent crashes are problematic, particularly during peak usage. They also note that the complexity of the software can contribute to sluggish performance, making routine tasks take longer than expected.

Problematic email functionality

Digital Marketing Manager

The system doesn't very well integrate with Gmail/outlook.

52% of reviewers feel negative about Bitrix24’s email features. Users report frequent delays in sending and receiving emails, confusing configuration processes, and unreliable integration with external email providers. Reviewers indicate that automated email functions can be difficult to manage, and mass email tools lack robust template editors and analytics. Some users mention that email alerts and notifications are inconsistent, and the webmail client is underdeveloped. They also highlight issues with email marketing capabilities and challenges in attaching or exporting emails.

Complicated account management

Fachinformatiker 

They should be careful because its against GDPR to not delete user data including the account on request.

Operation Head

Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24

54% of reviewers feel negative about Bitrix24’s user account management. Users say that managing user roles, permissions, and profiles is cumbersome and unintuitive. Reviewers indicate that removing users or deleting accounts is difficult, and some express concerns about data privacy and compliance. They mention that onboarding new users requires significant effort, and the administrative interface is not user-friendly. Some users also report issues with account access, password management, and limited customization of user rights, which complicates daily administration.

Persistent bugs and glitches

79% of reviewers feel negative about Bitrix24’s reliability due to frequent bugs and issues. Reviewers indicate that recurring glitches affect core functions like notifications, data synchronization, and user sessions. Users say that system crashes, lost data, and malfunctioning features disrupt workflows and cause frustration. Some reviewers highlight that updates or fixes are slow to arrive, and basic tasks can be complicated by technical problems. They find that the abundance of bugs makes onboarding and daily use more challenging for teams.

Slow and unhelpful support

56% of reviewers feel negative about Bitrix24’s customer support. Users report that support responses are often delayed, sometimes taking days or even weeks to address issues. Reviewers indicate that answers are frequently unclear or unhelpful, with support staff redirecting users to documentation rather than providing direct assistance. Some users mention difficulties in reaching support outside standard business hours and challenges due to time zone differences. They also express frustration with unresolved tickets and a lack of proactive communication from the support team.

Integrated social network features

Information Communication Technology Coordinator

The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs.

92% of reviewers feel positive about Bitrix24’s social network integration. Reviewers appreciate that the platform connects with major social media channels, allowing for centralized management of communications and marketing campaigns. Users say the interface feels familiar, resembling popular social networks, which makes it engaging and easy to use. Some users mention that the internal activity stream and social-style updates help keep teams informed and foster a collaborative environment. They also value the ability to automate marketing tasks and manage multiple social accounts from within the platform.

Comprehensive collaboration platform

Senior Software Engineer

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time.

95% of reviewers feel positive about Bitrix24’s team collaboration capabilities. Users think the platform’s shared workspaces, activity streams, and document management features make it easy to coordinate tasks and projects. Reviewers appreciate the ability to assign roles, share files, and track progress in real time, which they say improves teamwork and productivity. Some users find the platform flexible, supporting both cloud and on-premises deployments, and note that it is suitable for businesses of various sizes. They highlight that collaboration tools help unify remote teams and streamline workflows across departments.

Robust task management suite

I really like the ability to create projects, assign tasks and set deadlines in an efficient and orderly way, it has allowed me to keep a clear track of all activities and make sure everyone is aware of their responsibilities.

88% of reviewers feel positive about Bitrix24’s task management tools. Users think the platform’s ability to assign, track, and monitor tasks in real time helps teams stay organized and meet deadlines. Reviewers indicate that features like time tracking, analytics, and automated workflows improve efficiency and accountability. Some users highlight the convenience of managing multiple projects and tasks in one place, noting that it supports unlimited teams and tasks. They find the task management suite useful for coordinating responsibilities and ensuring everyone is aware of their roles.

Unified team communication tools

Supply Chain Managing Officer

It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know.

Musician 

This program is very good for project management, it is very complete, the functionalities are very successful in the world of work, with this tool you can maintain communication with your work team in real time, send files and monitor what they are doing.

96% of reviewers feel positive about Bitrix24’s team communication features. Reviewers indicate that the platform enables real-time messaging, video calls, and file sharing, which streamlines internal communication and keeps everyone updated. Users say having all communication channels in one place reduces the need for external apps and helps teams stay organized. Some reviewers appreciate the integration of communication with project and task management, making collaboration more efficient. They find it valuable for remote teams, allowing seamless interaction regardless of location. Users also mention that the communication tools contribute to increased productivity and operational efficiency.

All-in-one project management

SEO Manager 

It offers a wide range of tools for project management, including task management, time tracking, resource scheduling, and more.

Software Development Manager

The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks.

87% of reviewers feel positive about Bitrix24’s project management capabilities. Reviewers say the platform offers a wide range of tools, including Kanban boards, Gantt charts, and resource scheduling, which help manage projects from start to finish. Users appreciate the visual dashboards and customizable views that provide clear overviews of project status. Some users mention that the integration of project management with communication and CRM tools makes it easier to collaborate and track progress. They find the solution adaptable for different project sizes and needs.

Marketing Manager

An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart.

Consultant

What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more.

Director

This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few.

HR Manager

I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features.

Graphic Designer

Bitrix24 offers a lot of features in one platform, from project management to communication and CRM.

Managing director

It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India.

Bitrix24 vs JivoChat Comparison (2026)

Bitrix24 vs JivoChat Comparison (2026)

Bitrix24

JivoChat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives