Bitrix24 vs ServiceNow Customer Service Management

Trello

Zoho CRM

Dynamics 365

Freshdesk

Pipedrive

RingEX

Compare Bitrix24 and ServiceNow Customer Service Management based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

monday.com

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Absence Management

Access Controls/Permissions

Accounting

Account Management

Activity Dashboard

Activity/News Feed

Activity Tracking

Ad hoc Reporting

Ad Optimization

Agenda Management

Agile Methodologies

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Appointment Management

Appointment Scheduling

Approval Process Control

Approval Workflow

Archiving & Retention

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio Calls

Audio/Video Conferencing

Audit Trail

Auto-Dialer

Automated Attendant

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Autoresponders

Auto Update

Availability Management

Backup and Recovery

Bar Chart

Batch Communications

Batch Processing

Benchmarking

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blogs

Brainstorming

Bug Tracking

Business Intelligence

Business Process Automation

Business Process Control

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transcription

Call Transfer

Campaign Analytics

Campaign Management

Campaign Personalization

Canned Responses

CAN-SPAM Compliance

Capacity Management

Case Management

Catalog Management

Channel Management

Chatbot

Chat/Messaging

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Client Tracking

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Commission Management

Committee Management

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Confirmations/Reminders

Contact Database

Contact Management

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

Users and use cases

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

Value for money

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Integrations

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Bitrix24

Web-based

Windows

Android

Linux

iPad

iPhone

Chromebook

Free

Basic

Standard

Professional

Enterprise

Director

This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few.

HR Manager

I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features.

Graphic Designer

Bitrix24 offers a lot of features in one platform, from project management to communication and CRM.

Brokerage Operations Specialist

Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.

Managing director

It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India.

It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.

Deputy Head Contracting and Account Management

With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more

Partner and Co Founder

It's very visual and I really like the way that each separate project has a brief overview along with a number showing on the main kanban screen, so I can quickly see if activity has occurred on a particular project if the number has changed.

Summer Talent Intern

It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses

It’s a comprehensive solution best suited for businesses that want everything in one place and are willing to invest time in learning and configuring it.

Director of Global Operations

Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions.

Executive Vice President at FEVO

It combines CRM, project management, and communication tools in one place.

Independent Business Owner

My overall experience with Bitrix24 was good — it's a feature-rich platform that supports teamwork and CRM needs well, but it requires time to fully understand and utilize its capabilities.

Freelancer

Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

What I liked least about Bitrix24 was its complex interface, which can be overwhelming and hard to navigate for new users.

Graphic design

I like its layout; it's very customizable, and it's easy to set goals or organize my tasks.

Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great.

It also has many other features including task management, a website builder, worktime tracking plus many more!

Too many videos to look over in tutorials

Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use.

Remote OPI and VRI Interpreter

Also, the publications made by team leaders were shown in the “Feed” and could be “acknowledged” with a button to let them know they received the information.

It has served as a replacement for a hodgepodge of spreadsheets, emails and chats.

Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better.

People and Culture Coordinator

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

System IT und Marketing

We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio.

Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved.

It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing.

I really like the ability to create projects, assign tasks and set deadlines in an efficient and orderly way, it has allowed me to keep a clear track of all activities and make sure everyone is aware of their responsibilities.

Manger 

Bitrix24 is a unified workspace which creates, edit and share document and files in single place hence document and files are shared in the real time.

Project Manager

You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM.

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products.

SRD LEAD

We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix.

I have yet to contact customer support to have this resolved.

Finance ManagerFinance Manager

We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance.

Manager

I love having a single system that has all of the functions to bring me leads, such as marketing, sales, funnel management, project supervision, call conferences, customer communication, customer feedback, and social media integrations.

Supply Chain Managing Officer

It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know.

Customer relations

Keeps it all on one place at a good price !

bachelor

The ability to integrate all my communication channels in one place is incredibly convenient, allowing me to focus on responding to requests and inquiries more efficiently.

It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful.

Partner

Best part of Bitrix24 that I love is it combines all resources I require in one CRM.

Software Analyst

I think the most useful thing we use with Bitrix24 are the task management tools that it has, allowing for a variety of states and commentaries that really work well within the app.

For our company, we use the paid version, which offers very helpful and convenient automation features.

Bitrix24 vs ServiceNow Customer Service Management Comparison (2026)

Bitrix24

ServiceNow Customer Service Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives