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ServiceNow Customer Service Management
Automate requests and deliver effortless experiences
Last updated: October 2024
Table of Contents
ServiceNow Customer Service Management - 2025 Pricing, Features, Reviews & Alternatives
Starting from
No pricing info
Alternatives with better value for money
ServiceNow Customer Service Management's key features
Most critical features, based on insights from ServiceNow Customer Service Management users:
All ServiceNow Customer Service Management features
Features rating:
ServiceNow Customer Service Management awards
ServiceNow Customer Service Management alternatives
ServiceNow Customer Service Management pricing
Value for money rating:
Starting from
No pricing info
ServiceNow Customer Service Management integrations (24)
Integrations rated by users
We looked through 152 user reviews, to identify which products are mentioned as ServiceNow Customer Service Management integrations, and what is the users perception.
“The integration did not work and it has taken over a year for them to try to get it to work. ”

Will OBrien
CEO & President
“From my company perspective some territories are using Salesforce Service Cloud as a ticketing tool and some are using Service Now. It was really important for us as a support team to integrate these both to save us some time and keep our work organize and focused in one place.”
Norbert Kassjaniuk
Functional Analyst
ServiceNow Customer Service Management support options
Typical customers
Platforms supported
Support options
Training options
ServiceNow Customer Service Management reviews
Overall rating
4.4
/5
152
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.29/10
81
50
17
1
3
ServiceNow Customer Service Management FAQs
ServiceNow Customer Service Management has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of ServiceNow Customer Service Management?
ServiceNow Customer Service Management has the following typical customers:
Large Enterprises, Non Profit, Public Administrations
Q. What languages does ServiceNow Customer Service Management support?
ServiceNow Customer Service Management supports the following languages:
English, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Q. Does ServiceNow Customer Service Management support mobile devices?
ServiceNow Customer Service Management supports the following devices:
Android, iPad, iPhone
Q. Does ServiceNow Customer Service Management offer an API?
Yes, ServiceNow Customer Service Management has an API available for use.
Q. What other apps does ServiceNow Customer Service Management integrate with?
ServiceNow Customer Service Management integrates with the following applications:
SightCall, Talkdesk, Webex Suite, Jira, Medallia Experience Cloud, Sprinklr, 3CLogic, Five9, Bright Pattern, Microsoft Teams, Vonage Business Communications, TenFold
Q. What level of support does ServiceNow Customer Service Management offer?
ServiceNow Customer Service Management offers the following support options:
Chat, 24/7 (Live rep), Knowledge Base, FAQs/Forum, Email/Help Desk
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