Bitrix24 vs Shelf

Trello

Zoho CRM

Pipedrive

LiveAgent

Talkdesk

Guru

Compare Bitrix24 and Shelf based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single, flat-fee solution (no per-user charge).

@mentions

Access Controls/Permissions

Account Management

Accounting

Activity Dashboard

Activity Tracking

Activity/News Feed

Ad hoc Reporting

Ad Optimization

Agenda Management

Agile Methodologies

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Appointment Management

Appointment Scheduling

Approval Process Control

Approval Workflow

Archiving & Retention

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio Calls

Audio/Video Conferencing

Audit Trail

Auto Update

Auto-Dialer

Automated Attendant

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Autoresponders

Availability Management

Backup and Recovery

Bar Chart

Batch Communications

Batch Processing

Benchmarking

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blogs

Brainstorming

Bug Tracking

Business Process Automation

Business Process Control

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transcription

Call Transfer

Caller ID

Caller Profiles

Campaign Analytics

Campaign Management

Campaign Personalization

CAN-SPAM Compliance

Canned Responses

Capacity Management

Case Management

Catalog Management

Channel Management

Chat/Messaging

Chatbot

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Client Tracking

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Commission Management

Committee Management

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Confirmations/Reminders

Contact Database

Contact Management

Content Delivery

Bitrix24

Android

Linux

Web-based

Windows

iPad

iPhone

President

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

Telemarketer

It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.

QA Manager

Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.

Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.

Administrative Assistant

I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.

Junior Assistant

It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.

Senior Web Developer

Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Producer

I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.

Director 

It’s user friendly which is the best, and easy access also.

Clinical investigator 

Overall it's quite good for crm of its price comparing to its competitors. Aparts from its customer support everything is top notch.

The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.

Managing partner

It's quite reliable and useful for business management.

ICT Director

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

Operation Head

Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.

Definitely Not at all a  matured technology with the failure to understand basics if it comes to the custom tab.

Senior Executive

Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.

Finance

For task management it's FREE, it's easy to set up, it's easy to use.

bachelor

The ability to integrate all my communication channels in one place is incredibly convenient, allowing me to focus on responding to requests and inquiries more efficiently.

Bitrix24 screenshot: Whether you're communicating with your customers, launching marketing campaigns, or acquiring new leads, it's always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

Bitrix24 screenshot: Use our chat to quickly exchange messages and files. Make video calls to have a group discussion, daily planning meeting, or presentation.

Bitrix24 screenshot: Set tasks, manage deadlines, collect reports, track KPIs, and run projects from wherever you are.

Bitrix24 screenshot: Make the most of your resources with Booking – an ideal tool for beauty salons, clinics, rental services, or any other business that relies on appointments. 

Bitrix24 screenshot: Get the most out of every video call and increase the productivity of your online meetings with CoPilot Follow-Up. 

Bitrix24 screenshot: Pick an existing template or create a completely custom CRM form, using our web form builder. Integrated with our multi channel CRM and other Bitrix24 tools, this is the ultimate lead generation machine for your business.

Bitrix24 screenshot: Bitrix24 CoPilot transcribes your video calls and analyzes them, providing you with a call summary and a list of recommendations for further improvement.

Bitrix24 screenshot: Bitrix24 features reliable cloud storage and an advanced online document management system for swift and efficient collaboration across your entire company.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Bitrix24 vs Shelf Comparison (2026)

Bitrix24

Shelf

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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