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Shelf

4.8
(103)

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The Modern Knowledge Platform for The On-Demand World

(15)

Shelf Pricing, Features, Reviews and Alternatives

Shelf FAQs

Q. What type of pricing plans does Shelf offer?

Shelf has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Shelf?

Shelf has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Shelf support?

Shelf supports the following languages:
English, German, Russian, Spanish, Ukrainian


Q. Does Shelf offer an API?

Yes, Shelf has an API available for use.


Q. What other apps does Shelf integrate with?

Shelf integrates with the following applications:
Firefox, Talkdesk, Dropbox Business, ClickHelp, NICE CXone, Genesys Cloud CX, Helpjuice, Five9, OneDrive, Google Drive, Slack, ServiceNow, Kustomer, Salesforce Platform, Intercom, Contentful, Google Chrome, Zendesk Suite


Q. What level of support does Shelf offer?

Shelf offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

Shelf product overview

Price starts from

10

Per month

Per Feature

What is Shelf?

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Key benefits of using Shelf

- Shelf for Contact Centers:
Improve customer satisfaction, while reducing average handle times

- Shelf for Enterprise Knowledge:
Onboard new hires faster and get your employees the answers they need

- Shelf Agent Assist:
Embed Shelf into your contact center and ticketing tools, so agents can focus on your customers instead of your systems

- Shelf for Customer Self-Service:
Improve chat bot accuracy, suggest answers in forms, and offer a fully branded self-service portal to deflect simple questions

- Shelf Knowledge Lifecycle Automation:
Continuously improve answers with less admin effort

- Shelf Integrations:
Deliver the right answers to the right place at the right time. Eliminate knowledge silos to save time and money with simpler infrastructure

- Shelf Languages:
Let your customers and employees serve themselves and search in their native language, because Shelf supports over 100.

- ROI Starts on Day 1 with Shelf:
80% less time looking for answers
30% shorter average handle times
40% fewer support escalations
$M saved per year with faster onboarding

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

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Why am I seeing this?

Shelf pricing information

Value for money

4.8

/5

103

Starting from

10

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Shelf features

Functionality

4.6

/5

103

Total features

79

7 categories

Most valued features by users

Third Party Integrations
API
Activity Dashboard
Customizable Branding
Content Management
Reporting & Statistics
Customizable Templates
Reporting/Analytics

Functionality contenders

Shelf users reviews

Overall Rating

4.8

/5

103

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

88

13

2

0

0

Pros
Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.
Cons
If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Overall rating contenders

AM
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April M.

Music,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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User Friendly with Great Features and Functionality!

Reviewed 6 years ago
Pros

The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or...

Cons

No cons were added to this review

LC
AvatarImg

Loren C.

Food & Beverages, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vital Team Resource- Saves an incredible amount of time and helps foster internal/customer insights

Reviewed 3 years ago

I've used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company "library," as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals. I rely it it daily to act as a collection hub of collaborative information for special teams and projects, and as the best way to allow my team to "be on the same page," and have access to all the most recent studies, trends, decks and pertinent industry articles and data sources. No more searching on shared drives, or trying to figure out where someone may have filed something that contains multiple flavor, channel, food types. Just file, tag and go. It's our internal company "Google."

Pros

I've worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.

Cons

The one function I could use most would be a "batch tagging" capability, which they have been working on.

LC
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Linda C.

Leisure, Travel & Tourism, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Shelf review

Reviewed 3 years ago
Pros

It's easy to use, easy to learn, easy to master and has good functionality.

Cons

It lacks some more functions like templates for UI and such. I would have liked more options to be able to structure the UI and the customer experience.

MA
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Michelle A.

Civic & Social Organization, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use of Shelf for an Association Member Resource Library

Reviewed 3 years ago

We have been extremely satisfied with the product and look forward to a long term working relationship with Shelf. Our challenges have been more keeping up with the number of resources we have loaded into the site and Shelf provided us with a great tool at the start of the project to help organize our site and the process so that it could be more successful.

Pros

We had a committee of all volunteers reviewing products for use as a member resource library. With only 1 FT employee it was important that volunteers could keep the resource library up to date. We also have limited tech knowledge so it needed to be something that was intuitive. Our committee set up the following criteria and found that Shelf met all of the requirements. ...

Cons

So far there have not been any cons that we have run into. Every time I contact our Shelf representative to ask questions, he has something new to tell me about that will launch soon and address that concern.

AW
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Annie W.

Cosmetics, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shelf Review

Reviewed a year ago

It has been fantastic.

Pros

- Partnership with the Shelf team, especially Rick Alimov, to implement the tool into our environment was super helpful, easy to work with, very educational, quick to respond, and always on top of things.- Development, implementation, and integration were quick and easy.- Documentation provided was clear and concise.- Easy to use and navigate and administer. - Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).

Cons

- Lacks robust and in-depth reporting in GUI without the requirement of pulling APIs. Beta for additional reporting is available but when available to GA it will be a paid product. Believe all reporting capabilities should be a part of the tool and not a paid add-on.

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