Shelf Pricing, Features, Reviews & Comparison of Alternatives

Shelf

Knowing Made Easy

4.89/5 (45 reviews)

Shelf overview

What is Shelf?

Shelf an award winning contact center and help desk knowledge management platform with the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics. Contact us to speak with a consultant.
www.shelf.io

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Shelf screenshot: Declutter, organize, and surface the most important contentShelf screenshot: Create folders and sort content with tags, filters, and badgesShelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and sourceShelf screenshot: Add people to groups to share only content that’s relevant to themShelf screenshot: Shelf - Gem PageShelf screenshot: Integrate with Google Drive, Dropbox and OneDriveShelf screenshot: Shelf is responsive and works on any device or browser

Shelf reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  5.0
Jordanne Owen

Excellent resource for maintaining quality control and communication across our organization

Used daily for 1-2 years
Reviewed 2018-08-28
Review Source: Capterra

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Pros
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Cons
There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jackson Davis

Our 'walled garden' called Shelf

Used daily for less than 6 months
Reviewed 2018-08-27
Review Source: Capterra

We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Pros
Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational. By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers. For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder. The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light. Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Cons
Still working on versioning, but the workaround works for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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April M Hamm

User Friendly with Great Features and Functionality!

Used daily for less than 6 months
Reviewed 2017-11-14
Review Source: Capterra

Pros
The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team! There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Don Devprakash

Cloud Based Knowledge Management System

Used daily for less than 6 months
Reviewed 2019-02-18
Review Source: Capterra

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Pros
The search features , quick customer care responses and online tutorials.

Cons
The speed and the sense that they were learning the functionalities of the product on the job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nathan Bridges

Used as replacement of our Confluence wiki

Used daily for 6-12 months
Reviewed 2017-10-11
Review Source: GetApp

Pros
Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.

Cons
No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shelf pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
View Pricing Plans

plans starting at $10 a user per month

Shelf features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Custom Forms
Drag & Drop Interface
Product Catalog
Reporting & Statistics
Search Functionality
Third Party Integration

Customizable Branding (135 other apps)
Customizable Templates (133 other apps)
Data Import/Export (109 other apps)
Electronic Payments (92 other apps)
SEO Management (72 other apps)
Social Media Integration (79 other apps)
Template Management (72 other apps)
Website Management (73 other apps)
eCommerce Management (81 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Shelf

Key features of Shelf

  • Browse via date, content type, added by, tags, badges, etc.
  • Advanced permission controls for 5 user types
  • Auto categorization and rich metadata
  • Advanced search
  • Commenting on all content types
  • Systems notifications
  • Web Clipper on Chrome and Firefox
  • Groups and organizational library
  • Private library feature for personal information
  • Admin controls and user management
  • Content analytics
  • Badges and customized badges
  • Tagging and tag library
  • Single sign on
  • Data backup & recovery
  • Role-based permissions
  • AES encryption
  • Search analytics
  • Platform usage analytics
  • Content analytics
  • Create and manage notes
  • Manage any type of digital resources
  • Capture any type of information
View All Features

Benefits

Shorten handle time and first contact resolution

Shorten training and time to agent proficiency

Ease the burden on admins to setup & maintain

Ensure accurate, up-to-date, trusted information is given on a response

World class usability so onboarding and adoption is a cinch