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Shelf Logo
Shelf
4.8
(103)

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The Modern Knowledge Platform for The On-Demand World

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(15)

Shelf Pricing, Features, Reviews and Alternatives

Shelf product overview

Price starts from

10

Per month

Per Feature

What is Shelf?

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Key benefits of using Shelf

- Shelf for Contact Centers:
Improve customer satisfaction, while reducing average handle times

- Shelf for Enterprise Knowledge:
Onboard new hires faster and get your employees the answers they need

- Shelf Agent Assist:
Embed Shelf into your contact center and ticketing tools, so agents can focus on your customers instead of your systems

- Shelf for Customer Self-Service:
Improve chat bot accuracy, suggest answers in forms, and offer a fully branded self-service portal to deflect simple questions

- Shelf Knowledge Lifecycle Automation:
Continuously improve answers with less admin effort

- Shelf Integrations:
Deliver the right answers to the right place at the right time. Eliminate knowledge silos to save time and money with simpler infrastructure

- Shelf Languages:
Let your customers and employees serve themselves and search in their native language, because Shelf supports over 100.

- ROI Starts on Day 1 with Shelf:
80% less time looking for answers
30% shorter average handle times
40% fewer support escalations
$M saved per year with faster onboarding

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

Shelf pricing information

Value for money

4.8

/5

103

Starting from

10

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Shelf features

Functionality

4.6

/5

103

Total features

79

7 categories

Most valued features by users

Third-Party Integrations
API
Activity Dashboard
Customizable Branding
Content Management
Reporting & Statistics
Customizable Templates
Reporting/Analytics

Functionality contenders

Shelf users reviews

Overall Rating

4.8

/5

103

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

88

13

2

0

0

Pros
Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.
Cons
If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Overall rating contenders

Shelf FAQs

Q. What type of pricing plans does Shelf offer?

Shelf has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Shelf?

Shelf has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Shelf support?

Shelf supports the following languages:
English, German, Russian, Spanish, Ukrainian


Q. Does Shelf offer an API?

Yes, Shelf has an API available for use.


Q. What other apps does Shelf integrate with?

Shelf integrates with the following applications:
Firefox, Talkdesk, Dropbox Business, ClickHelp, NICE CXone, Genesys Cloud CX, Helpjuice, Five9, OneDrive, Google Drive, Slack, ServiceNow, Kustomer, Salesforce Platform, Intercom, Contentful, Google Chrome, Zendesk Suite


Q. What level of support does Shelf offer?

Shelf offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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