Shelf Pricing, Features, Reviews & Alternatives

Shelf

Knowledge Automation for Your Remote Workforce

4.91/5 (64 reviews)

Shelf overview

What is Shelf?

Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be suggested through context. Shelf is integrated into people’s workflows so it works, wherever you work.

Designed by Harvard KM experts and data scientists Shelf is used by organizations like HelloFresh, Google and HireRight. Shelf features the MerlinAI suggestion engine, pinpoint accurate search, automated content maintenance and powerful analytics.

Shelf is built on a modern technology stack, is easy to setup, doesn’t require any developers and meets the most stringent security standards.

In all the ways traditional knowledge bases have failed, Shelf succeeds. Contact us today for a consultation.
www.shelf.io

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Shelf screenshot: Declutter, organize, and surface the most important contentShelf screenshot: Create folders and sort content with tags, filters, and badgesShelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and sourceShelf screenshot: Add people to groups to share only content that’s relevant to themShelf screenshot: Shelf - Gem PageShelf screenshot: Integrate with Google Drive, Dropbox and OneDriveShelf screenshot: Shelf is responsive and works on any device or browser

Shelf user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.9
  5.0
Jordanne O.

Excellent resource for maintaining quality control and communication across our organization

Used daily for 1-2 years
Reviewed 2018-08-28
Review Source: Capterra

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Pros
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Cons
There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jared O.

The Best Knowledge Base Software

Used daily for 1-2 years
Reviewed 2020-11-12
Review Source: Capterra

SHELF has been great! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product.

Pros
One of the features of this product is its online! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature.

Cons
The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Don D.

Cloud Based Knowledge Management System

Used daily for less than 6 months
Reviewed 2019-02-18
Review Source: Capterra

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Pros
The search features , quick customer care responses and online tutorials.

Cons
The speed and the sense that they were learning the functionalities of the product on the job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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William B.

Overview of Experience with Shelf

Used daily for 2+ years
Reviewed 2020-12-28
Review Source: Capterra

The benefits are agents/supervisors being able to see processes and guidelines in a timely manner to provide accurate information. In addition, we also provide documents to assist with our QA program (i.e steps to a collections call, welcome call, etc). Provides steps to have a better flow and also show agents how to be more "customer centric" to provide better customer service. Assists our learning and development to create training documents, save "good/bad" calls based on call types/scenarios to reference for future training classes or agents that have opportunities to grow.

Pros
The ease of loading/updating a document and making it accessible to our agents. Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy. Providing invites to new agents/users is very simple to do. Creating folders to organize information is simple.

Cons
The issue i have is Shelf may have issues recognizing certain formats such as some PDFs, Excel. Basically, it may not recognize a document that can be updated (i.e. an excel sheet). Doesn't seem to like docs that aren't static.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brian S.

Shelf Partners with OPEX

Used daily for 6-12 months
Reviewed 2020-10-20
Review Source: Capterra

Great team to work with and I look forward to the next several years of this partnership.

Pros
I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool.

Cons
Honestly I have not found anything I don't like. It's easy to manage and build.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shelf pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

plans starting at $15 a user per month

Shelf features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Cataloging/Categorization
Collaboration Tools
Content Management
Customizable Branding
Drag & Drop
Reporting & Statistics
Reporting/Analytics
Search/Filter
Third Party Integrations

Customizable Templates (235 other apps)
Data Import/Export (250 other apps)
Inventory Management (192 other apps)
Order Management (210 other apps)
SEO Management (224 other apps)
Shopping Cart (171 other apps)
eCommerce Management (191 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Shelf

Key features of Shelf

  • Browse via date, content type, added by, tags, badges, etc.
  • Advanced permission controls for 5 user types
  • Auto categorization and rich metadata
  • Advanced search
  • Commenting on all content types
  • Systems notifications
  • Web Clipper on Chrome and Firefox
  • Groups and organizational library
  • Private library feature for personal information
  • Admin controls and user management
  • Content analytics
  • Badges and customized badges
  • Tagging and tag library
  • Single sign on
  • Data backup & recovery
  • Role-based permissions
  • AES encryption
  • Search analytics
  • Platform usage analytics
  • Content analytics
  • Create and manage notes
  • Manage any type of digital resources
  • Capture any type of information
View All Features

Benefits

- Eliminate the steps it takes to find answers
- Reduce the time it take to manage content
- Shorten training and improve virtual onboarding
- Ensure only accurate, up-to-date, information is used
- Reduce mistakes and redoing work