Bloomfire vs Shelf

Zendesk Suite

LiveAgent

Talkdesk

Guru

KnowledgeOwl

Tallium

Compare Bloomfire and Shelf based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tallium Community is a cloud collaboration solution that facilitates knowledge sharing, content management and communication. It can be set up in minutes and requires no IT support.




Create knowledge bases that work for team and customers. Powerful search, granular access controls, and complete customization control. We're AI-forward and customer-first! Built by people who understand your knowledge management needs.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

@mentions

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Activity/News Feed

Alerts/Notifications

Asset Categorization

Asset Library

Asset Sharing

Audio File Management

Brainstorming

Catalog Management

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Content Creation

Content Library

Content Management

Content Publishing Options

Customizable Branding

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Data Visualization

Discussions/Forums

Document Capture

Document Classification

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Reminders

Employee Communities

Engagement Tracking

Feedback Management

File Management

File Sharing

Filtering

Full Text Search

Gamification

Group Management

Knowledge Base Management

Knowledge Management

Mobile Access

Mobile App

Mobile Interface

Online Forums

Private Network

Projections

Question Library

Real Time Editing

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Role-Based Permissions

Search/Filter

Self Service Portal

Self Service Tools

Self-paced Learning

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Text Editing

Third-Party Integrations

Trend Analysis

User Management

User Onboarding

Version Control

Video Support

Visual Analytics

Web Notifications

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Bloomfire

Web-based

Software Engineer

Community features such as likes and comments are a nice touch and give folks the ability to engage.

We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit.

Customer Service Rep

Bloomfire is so amazing because its such a great product to have. Its literally the main source of knowledge for just about any question you could come up with for my company.

There are great updates using Bloomfire and the feedback from users have been positive. The customer support is excellent.

Knowledge Management Specialist

Bloomfire is already shaping up to be an excellent tool for our KMS. We love the built-in screen recorder/webcam record feature.

Senior Certified Coach 

Very high quality platform that is intuitive and super easy to navigate.

Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

There are features we haven't fully utilized and we still love it so it's well worth the money.

New Development - Ambulatory

As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted.

QA Analyst

Ease of use and the ability to bookmark important pages.

This has been a problem-solving product. The best thing we like is that we were able to solve a problem in a short time.

Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right.

Quality Assurance Tax Analyst

It is a great repository for company information. It saves time from trying to track down the person who would know the answer to your question.

That all company documents are housed on one essential file and we can do a quick search. Also, love that I can link documents and items In my emails and don't have to scan and upload and attach.

Chair

Can be difficult to find resources in searches.

Business Coach

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton.

The search feature is accurate and easy to use as are the publishing functions.

Director, Market Research

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Bloomfire screenshot: Find the right content with an auto-tagging and deep indexing search engine. This includes spoken word in videos and synonyms.

Bloomfire screenshot: Track your knowledge engagement with built-in analytics to uncover behavior trends and gaps.

Bloomfire screenshot: Notify users of new content in messaging apps they use everyday.

Bloomfire screenshot: Start typing a question and Bloomfire’s Q&A engine will show you if it’s already been asked and answered. If you can’t find the information you need, post a new question and crowdsource responses from experts.

Bloomfire screenshot: Easily build your homepage with drag and drop widgets.

Large Enterprises

Mid Size Business

Non Profit

Small Business

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Approval Process Control

Archiving & Retention

Audit Trail

Chatbot

Customizable Templates

Dashboard

Decision Support

Document Automation

Document Generation

Document Review

Drag & Drop Editor

File Conversion

File Recovery

Generative AI

Live Chat

Machine Learning

Multi-Language

Natural Language Processing

Optical Character Recognition

Performance Metrics

Pre-built Templates

SEO Management

Templates

Website Integration

Shelf

Operations and Training Team Lead

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.

International Development Consultant

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.

Local Trainer

Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.

Training and Development

Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Treasury

This smart program for what is available on it makes everything easy when using it. Really very nice product.

Content manager

It's easy to use, easy to learn, easy to master and has good functionality.

Project Coordinator

The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.

Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.

Physician

Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.

I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.

Quality Assurance Specialist

Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.

Dropbox, GDrive, OneDrive it's a mess - not anymore.

The product is intuitive to use and very user friendly compared to their competitors.

WFO Supervisor

We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Co-Founder & COO

Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.

Owner

It integrates well into our existing systems and serves as our main focal point for organization.

Bloomfire vs Shelf Comparison (2026)

Bloomfire

Shelf

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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