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Bloomfire

4.4
(245)

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Knowledge sharing & insights platform

(28)

Bloomfire Pricing, Features, Reviews and Alternatives

Bloomfire FAQs

Q. What type of pricing plans does Bloomfire offer?

Bloomfire has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription

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Q. Who are the typical users of Bloomfire?

Bloomfire has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Bloomfire support?

Bloomfire supports the following languages:
English

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Q. Does Bloomfire offer an API?

Yes, Bloomfire has an API available for use.

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Q. What other apps does Bloomfire integrate with?

Bloomfire integrates with the following applications:
Dropbox Business, OneDrive, Google Workspace, Google Drive, Box, Dynamics 365, Microsoft Teams, Salesforce Sales Cloud, Slack, Tableau, Salesforce Platform, Zendesk Suite

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Q. What level of support does Bloomfire offer?

Bloomfire offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

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Bloomfire product overview

Price starts from

25

/user

Per month

What is Bloomfire?

Bloomfire is a knowledge sharing and insights platform that helps leading companies centralize and democratize information from across their organization. Bloomfire helps break down the silos that occur when knowledge is spread out across different platforms-- or confined to the minds of a few subject matter experts. Our easy-to-use editor allows team members to create rich media posts directly in the platform or to quickly upload posts from a desktop or shared drive. Bloomfire supports over 50 different file types so that you can share knowledge in any form it takes. Users can also post questions in the platform so that everyone can see what’s been asked and answered.

Key benefits of using Bloomfire

  • Spend less time looking for the information you need to do your job: Bloomfire makes all content searchable, and its AI-powered search engine weighs the context in which words appear so that you get the most relevant results.

  • Share your knowledge with ease: create content in Bloomfire’s rich media post editor or upload existing content from your desktop or cloud-based drive. Bloomfire automatically applies relevant tags to your content when you publish it to make it as easy as possible for other users to find.

  • Keep content fresh: schedule posts for review, publication, or unpublishing. Import, export, or make changes to content in bulk so that your content stays up to date without any heavy lifting.

  • Empower employees with self-service knowledge: Bloomfire makes content accessible across teams, departments, and locations. Employees can search for and share content at any time, from their computer, tablet, or phone.

  • Get insights into content engagement: Bloomfire’s built-in analytics lets you see what terms people are searching for, what content is getting the most engagement, and who has reviewed specific pieces of content, allowing you to optimize content and increase accountability for reviewing information.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Webinars
    Videos
    Live Online
    In Person
    Documentation

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    Starting from

    25

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    0

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Bloomfire pricing information

    Value for money

    4.2

    /5

    245

    Starting from

    25

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Bloomfire features

    Functionality

    4.2

    /5

    245

    Total features

    84

    14 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Alerts/Notifications
    Third Party Integrations
    Search/Filter
    Document Management
    File Sharing
    Document Storage

    Functionality contenders

    Bloomfire users reviews

    Overall Rating

    4.4

    /5

    245

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.43/10
    Rating distribution

    5

    4

    3

    2

    1

    128

    93

    20

    4

    0

    Pros
    Community features such as likes and comments are a nice touch and give folks the ability to engage.
    We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit.
    Super easy to upload content and share information. The platform is very visually appealing and there is almost no learning curve to engage with it.
    Cons
    As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted.
    Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right.
    Can be difficult to find resources in searches.

    Overall rating contenders

    AvatarImg
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    Bernhard H.

    owner

    Management Consulting, 1-10 employees

    Review source

    Overall Rating

    Easy to use

    Reviewed 2 years ago

    Transcript

    Bernie H.: Hi. My name is Bernie. I'm a business coach, and on Bloomfire I give it a five out of five....

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    Mary C.

    Nonprofit Organization Management, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to use

    Reviewed 3 years ago

    Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

    Pros

    It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

    Cons

    I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

    PI
    AvatarImg

    Paul I.

    Computer Software, 201-500 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    The way a knowledge base should be

    Reviewed 7 years ago

    As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included...

    Pros

    Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

    Cons

    At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

    Vendor response

    Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!

    kC
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    kami C.

    Hospitality, 5,001-10,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Bloomfire is a wonderful tool to have for my job.

    Reviewed a month ago

    Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself .

    Pros

    information with just a few words. To be able to look up and know what is needed to help my guest.

    Cons

    i haven't found anything that i don't like about Bloomfire.

    TC
    AvatarImg

    Tyler C.

    Computer Software, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Recent Updates Diminish Value of Product Usability

    Reviewed 4 years ago

    The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

    Pros

    We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

    Cons

    The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was...

    Vendor response

    We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

    PC
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    Paige C.

    Executive Office, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Sharing Knowledge On Demand

    Reviewed 4 months ago

    Chief Outsiders uses Bloomfire to ensure our fractional Chief Marketing Officers and Chief Sales Officers can gain knowledge from each other as rapidly and easily as possible. Our clients get the best outcomes from us when we leverage the power of our Tribe of seasoned marketing and sales professionals, and Bloomfire makes it easy to collaborate and learn from each other - at the moment when a client situation calls for it. As a result, we can get the information we need to do a great job for a client on demand, as needed. The Bloomfire search function is essential to that expeditious learning process.

    Pros

    Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result.

    Cons

    I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database.

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