Bloomfire Pricing, Features, Reviews & Comparison of Alternatives

Bloomfire

Knowledge sharing & insights platform

4.3/5 (161 reviews)

Bloomfire overview

Bloomfire is a knowledge sharing and insights platform that helps leading companies centralize and democratize information from across their organization. Bloomfire helps break down the silos that occur when knowledge is spread out across different platforms-- or confined to the minds of a few subject matter experts. Our easy-to-use editor allows team members to create rich media posts directly in the platform or to quickly upload posts from a desktop or shared drive. Bloomfire supports over 50 different file types so that you can share knowledge in any form it takes. Users can also post questions in the platform so that everyone can see what’s been asked and answered.

Bloomfire’s AI-powered search engine deep indexes the words in all file types (including the words spoken in videos) so that users can find relevant content with a simple keyword search. Companies can also create custom categories and use multiple levels of categorization to organize content in a way that makes sense for their business. And users can discover new information through content recommendations based on their interests.

With Bloomfire’s Google-like search, Amazon-like category filters, and Pinterest-like visual preview cards, the interface is intuitive for end users and requires very little training. Bloomfire’s social features (including buttons to like, share, and comment on posts) encourage users to collaborate and stay engaged in the platform. And best of all, Bloomfire requires minimal IT involvement to deploy, customize, and scale across an organization, meaning that companies can get their knowledge sharing community off the ground quickly.

Over 300 businesses and hundreds of thousands of employees around the globe use Bloomfire to securely share content, align teams, and maximize the value of their collective knowledge.
www.bloomfire.com

Pricing

Starting from
$575/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Bloomfire screenshot: Find the right content based on keywords that appear anywhere in the post and uploaded files (not just in the title or description). You can search for words spoken in videos, and jump to the specific points in a video where a keyword or phrase is used.Bloomfire for Knowledge SharingBloomfire screenshot: Optimize your content for search without wasting time on manual tagging. Bloomfire automatically generates tags based on the content in your post so that it’s easy for others to find.Bloomfire screenshot: Start typing a question and Bloomfire’s Q&A engine will show you if it’s already been asked and answered. If you can’t find the information you need, post a new question and crowdsource responses from experts.Bloomfire screenshot: Use bulk curation and moderation tools to make sure content is always up-to-date and trustworthy.Bloomfire screenshot: Use built-in analytics to see what content is getting the most engagement, who is viewing individual posts and series, what terms users are searching for, and more.Bloomfire screenshot: Cross-pollinate knowledge in Bloomfire and Slack so that information is always accessible. Search for Bloomfire knowledge while using Slack or publish knowledge shared in Slack to your Bloomfire community.

Bloomfire reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.3
  4.3
Paul Ikeda

The way a knowledge base should be

Used weekly for 2+ years
Reviewed 2017-01-17
Review Source: Capterra

As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Pros
Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Cons
At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

Response from Bloomfire


Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Chris Alexander

A work in progress

Used weekly for 6-12 months
Reviewed 2017-01-17
Review Source: Capterra

I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Pros
The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Cons
Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Response from Bloomfire


Chris, glad to hear finding information through Bloomfire is quick and efficient. We are releasing an update to our post editor that should resolve your formatting issues. We are also releasing a feature that will allow you to bulk change contributors. We are always looking at ways to enhance Bloomfire and appreciate your feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rob Barber

Good General Product

Used daily for 2+ years
Reviewed 2017-01-24
Review Source: Capterra

It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Pros
The search tool, and how it brings up all related material to peruse.

Cons
Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Melissa Benavides

Overall a Good Product

Used daily for 2+ years
Reviewed 2017-01-17
Review Source: Capterra

Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate.

Pros
Easy to navigate and clean look

Cons
The search ability and lacking ability to post to different communities from one spot - having to repost the same content across several communities with different categories and tags is cumbersome. I'd like to post from one place with different selections for each community rather than 3 different posts.

Response from Bloomfire


Hey Melissa, Thank you for taking the time to review your experience with Bloomfire.. In regards to your feedback, inside our ¿Beta¿ post editor, you can post across different communities and add community specific categories. We¿d love to show you through this process to help alleviate some of the post difficulties that you are coming across. Please contact us at support@bloomfire.com and we¿d be happy to setup some time to speak with you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ralph Vanore

We love Bloomfire from a development perspective.

Used daily for 2+ years
Reviewed 2017-01-17
Review Source: Capterra

We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record!

Pros
Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results.

Cons
The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bloomfire pricing

Starting from
$575/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

Contact Bloomfire for detailed pricing information.

Bloomfire features

API
Access Control
Activity Dashboard
Automatic Notifications
Collaboration Tools
Collaborative Workspace
Commenting
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
SSL Security
Search Functionality
Third Party Integration

Activity Tracking (122 other apps)
Calendar Management (107 other apps)
Chat (137 other apps)
Customizable Branding (130 other apps)
Projections (123 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Bloomfire

Key features of Bloomfire

  • Multimedia content sharing
  • Authoring tools
  • 'News feed' for relevant content
  • Supports video, presentations, modules & more
  • API & Single Sign-On
  • Content organization
  • Analytics & reports
  • Customizable
  • Gamification
  • Unlimited groups & sub-communities
  • Salesforce and Google Apps integration
  • Role based management
  • Email and in-app notifications
  • Mobile Apps (iPhone, Android)
  • Content moderation
View All Features

Benefits

Spend less time looking for the information you need to do your job: Bloomfire makes all content searchable, and its AI-powered search engine weighs the context in which words appear so that you get the most relevant results.

Share your knowledge with ease: create content in Bloomfire’s rich media post editor or upload existing content from your desktop or cloud-based drive. Bloomfire automatically applies relevant tags to your content when you publish it to make it as easy as possible for other users to find.

Keep content fresh: schedule posts for review, publication, or unpublishing. Import, export, or make changes to content in bulk so that your content stays up to date without any heavy lifting.

Empower employees with self-service knowledge: Bloomfire makes content accessible across teams, departments, and locations. Employees can search for and share content at any time, from their computer, tablet, or phone.

Get insights into content engagement: Bloomfire’s built-in analytics lets you see what terms people are searching for, what content is getting the most engagement, and who has reviewed specific pieces of content, allowing you to optimize content and increase accountability for reviewing information.