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Bloomfire
Knowledge sharing & insights platform
(28)
Bloomfire is a knowledge sharing and insights platform that helps leading companies centralize and democratize information from across their organization. Bloomfire helps break down the silos that occur when knowledge is spread out across different platforms-- or confined to the minds of a few subject matter experts. Our easy-to-use editor allows team members to create rich media posts directly in the platform or to quickly upload posts from a desktop or shared drive. Bloomfire supports over 50 different file types so that you can share knowledge in any form it takes. Users can also post questions in the platform so that everyone can see what’s been asked and answered.
Typical customers
Platforms supported
Support options
Training options
Starting from
25
/user
Per month
Starting from
0
Flat Rate
Value for money
4.2
/5
245
Starting from
25
/user
Per month
Value for money contenders
Functionality
4.2
/5
245
Total features
84
14 categories
Functionality contenders
Overall Rating
4.4
/5
245
Positive reviews
128
93
20
4
0
Overall rating contenders
Bernhard H.
owner
Management Consulting, 1-10 employees
Review source
Transcript
Bernie H.: Hi. My name is Bernie. I'm a business coach, and on Bloomfire I give it a five out of five....
Mary C.
Nonprofit Organization Management, 51-200 employees
Used daily for 6-12 months
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Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.
It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.
I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.
Paul I.
Computer Software, 201-500 employees
Used weekly for 2+ years
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As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included...
Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.
At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.
Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!
kami C.
Hospitality, 5,001-10,000 employees
Used daily for 1-2 years
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Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself .
information with just a few words. To be able to look up and know what is needed to help my guest.
i haven't found anything that i don't like about Bloomfire.
Tyler C.
Computer Software, 51-200 employees
Used daily for 6-12 months
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The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.
We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.
The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was...
We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.
Paige C.
Executive Office, 51-200 employees
Used daily for 2+ years
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Chief Outsiders uses Bloomfire to ensure our fractional Chief Marketing Officers and Chief Sales Officers can gain knowledge from each other as rapidly and easily as possible. Our clients get the best outcomes from us when we leverage the power of our Tribe of seasoned marketing and sales professionals, and Bloomfire makes it easy to collaborate and learn from each other - at the moment when a client situation calls for it. As a result, we can get the information we need to do a great job for a client on demand, as needed. The Bloomfire search function is essential to that expeditious learning process.
Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result.
I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database.