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Bloomfire vs Shelf Comparison

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Overview

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into...

Category Leaders

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

200

5

4

3

2

1

92

86

18

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

83

5

4

3

2

1

75

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Community features such as likes and comments are a nice touch and give folks the ability to engage.
We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit.
Super easy to upload content and share information. The platform is very visually appealing and there is almost no learning curve to engage with it.

Pros

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Cons

As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted.
Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right.
Can be difficult to find resources in searches.

Cons

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features62
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Audio File Management
  • Brainstorming
  • CRM
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Storage Management
  • Decision Support
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Fundraising Management
  • Gamification
  • Group Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile App
  • Multi-Language
  • Optical Character Recognition
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • User Management
  • User Onboarding
  • Version Control
  • Video Support
  • Volunteer Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Total features77
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Audio File Management
  • Brainstorming
  • CRM
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Storage Management
  • Decision Support
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Fundraising Management
  • Gamification
  • Group Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile App
  • Multi-Language
  • Optical Character Recognition
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • User Management
  • User Onboarding
  • Version Control
  • Video Support
  • Volunteer Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Integrations

  • Total integrations14
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations13
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk