Confluence vs Shelf

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Notion

LiveAgent

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Compare Confluence and Shelf based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Google Drive

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people

Google Workspace

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

OneDrive

OneDrive is a secure access, sharing, and file storage solution which enables users to store and share photos, videos, documents, and more at anytime, via any device.

Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Audio File Management

Audit Trail

Blogs

Brainstorming

Brand Guidelines

Calendar Management

Catalog Management

Change Management

Checklists

Collaboration Tools

Commenting/Notes

Communication Management

Content Creation

Content Management

Content Publishing Options

Customizable Branding

Customizable Templates

Dashboard

Data Security

Diagramming

Digital Asset Management

Discussions/Forums

Documentation Management

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Due Date Tracking

Email Management

Feedback Management

File Conversion

File Management

File Sharing

Filtering

For the IT sector

Full Text Search

Gamification

Gantt/Timeline View

Goal Management

Goal Setting/Tracking

Idea Management

Idea Ranking

Ideation

Indexing

Information Governance

Innovation Management

Knowledge Base Management

Knowledge Management

Marketing Calendar

Meeting Management

@mentions

Milestone Tracking

Mind Maps

Mobile Access

Mobile App

Monitoring

Multiple Projects

Planning Tools

Portfolio Management

Pre-built Templates

Prioritization

Process Management

Process/Workflow Automation

Productivity Tools

Product Lifecycle Management

Product Roadmapping

Progress Tracking

Projections

Project Management

Project Planning

Project Planning/Scheduling

Project Tracking

Real-Time Chat

Real-Time Data

Real Time Editing

Real-Time Notifications

Real-Time Updates

Release Planning

Reporting/Analytics

Reporting/Project Tracking

Reporting & Statistics

Requirements Management

Resource Management

Rich Text Editor

Risk Management

Role-Based Permissions

Search/Filter

Self Service Portal

Single Sign On

Stakeholder Defined Attributes

By industry, Confluence reviewers are most commonly professionals in computer software (22%). The most frequent use case for Confluence cited by reviewers is document management (55% of reviewers).

Users and use cases

Some reviewers find Confluence affordable for small teams and appreciate the free plan for initial adoption. However, users report that costs rise quickly with team size, and reviewers feel add-ons and advanced features can significantly increase expenses.

Value for money

The Confluence integrations most frequently cited by reviewers are: Jira (an IT project management product rated 4.7 out of 5 for its integration with Confluence), Slack (a team communication product, 4.8), and JIRA Service Management (a help desk product, 4.5).

Integrations

Confluence is a knowledge management tool with key features that include knowledge base management, content management, collaboration tools, access controls and permissions, document storage, file sharing, and more.

Confluence

Web-based

Windows

Android

iPad

iPhone

Linux

Free

Standard

Premium

Enterprise

Data Center

Solution Architect

The integration with Jira and other Atlassian products streamlines workflows, and its rich formatting and templates support clear, structured information sharing across teams.

Senior Software Tester

The platform is user-friendly and well-suited for organising technical specs, meeting notes, and internal knowledge. While it could improve in areas such as real-time editing, file handling, and search functionality, it still delivers strong value for the features it offers.

Agile Team Lead

I like that it integrates seamlessly with JIRA and can be used as the document repository for Agile work, such as bug and issue tracking and release notes.

App Developer

I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth.

Technical Specialist

It helps centralize information and improves transparency across projects. While it requires some effort to maintain structure, its integration with other Atlassian tools makes it a strong choice for agile teams.

Quality Assurance Engineer

Every QA or Software testing professional must need to adopt this powerful tool for your efforts management and time and task management to Reporting of the documents

Deployment Strategist

It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation.

Formatting options are limited compared to traditional word processors, and large spaces with many pages can become hard to navigate without strong organization practices.

Technical Support Engineer III

We handle a team of Tier 3 Tech Support Engineers in charge of multiple larger teams across the globe, Confluence makes it so easy for us to update our expectations on ticket handling and cascading knowledge to our entire agents base.

IT Manager

Confluence allows me to make nested spaces and connect Jira issues directly this keeps the project in context and decision making visible in a single location.

Senior Product Consultant

We have our product features and each of its user story created in Confluence with images, diagrams, flowcharts.

Customer service and tech support consultant

sometines the format on how a page is displayed, no interactive tools or the ability to embed content, being a regular user.

I liked least that Confluence can feel slow and cluttered, with complex navigation and formatting quirks that make organizing content and finding info harder than it should be.

Senior Platform Engineer

Multiple people can edit the same document at the same time and see changes instantly, which really improves teamwork.

Product owner

Its great for creating structured page, organizing content by spaces, and collaborating in real time

Copywriter

It saves so much time as you don't have to ask managers for key documents all the time, you can just use search terms to find them on Confluence.

Senior Technical Specialist

Collaboration is also seamless: several people can work on the same page, add comments, or track the revision history.

Member of Technical Staff

I can copy any existing documentation that is in HTML and confluence will format it for me completely automatically.

The editor and formatting options can also feel inconsistent at times, which can slow down the documentation process.

Customer Concierge

Search features, File conversion and File sharing is readily available and is very useful in performing daily tasks.

Manager

Templates and macros allow me to avoid re-inventing pages, and comments allow collaborative editing as well.

I also find that notifications can become excessive when following several spaces at once, and some important updates may go unnoticed.

Technical Analyst

Confluence has been a dependable hub for documenting processes, sharing updates and keeping teams aligned.

Head of Sales

The whiteboard wasn't as intuitive as we needed for actual collaboration, and we found it easier to collaborate in a third party tool and just use Confluence as point in time references as needed.

Senior Product Manager

Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few.

Confluence offers the flexibility to update, share, collaborate and contribute on documents.

Software engineering manager

Confluence has enabled myself and my team to keep a single point of reference where you can always count on to have the latest enterprise data, it's very reliable and has very good search capabilities shortenning the time to find a piece of information.

Computer Networking Technician

All the features I'm utilizing(search engine, Space, templates for documentation, integration with jira software) has helped me grow in the company and saved me from many troubles.

Content Designer

It was an effective tool for logging reasons, process and the development of an agile UX delivery from Discovery to Beta - logging design histories, decisions and changes in a way that was easy to navigate.

It is a Wiki page built by you and or your co workers, it's the way of learning now and it has been adopted and widely accepted.

Software Developer

Confluence's collaborative editing feature allows multiple team members to work on the same document simultaneously, fostering real-time collaboration and reducing the need for version control.

Sr Technology consultant

I am using Confluence in my last organization aswell is in current org.i have created many space and published it internal users.its features like structure content tree,page versioning,whiteboard etc give flexible user to customized their content with diagram and pic.

Director of Support

What is the most problematic is the lack of an article versioning feature that would help allow our team of technical writers to keep our robust documentation up to date- we needed to figure out versioning automation that would mark specific articles as candidates for an update once a new version of a given feature is released.

Head - digital wallet and gift cards

Use Jira for tracking and updates and Confluence for sharing content and inputs and ditch the messy emails.

Native integration with other Atlassian tools also shines whenever you need to dive deep into a specific topic, like, for example, creating a CAPA report for an incident- a Confluence article serves as a report linked to existing issues and tickets, making it easier for customer-facing teams to find the content they need.

Presenter

Confluence is an incredible platform for amazing collaborations and even for managing and organizing tasks. When am working on projects and I want to finish them fast I use Confluence because I can collaborate with teams and share ideas.

Senior Software Engineer

With features like real-time editing, version control, and powerful search functionality, Confluence streamlines teamwork, boosts productivity, and fosters creativity.

Integration with Jira is a big plus for managing projects and tracking tasks.

Confluence vs Shelf Comparison (2026)

Confluence

Shelf

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives