Document360 vs Knowmax

Confluence

Zendesk Suite

SolarWinds Service Desk

ClickHelp

Stonly

Axiell Collections

Compare Document360 and Knowmax based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Guru

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Catalog Management

Change Tracking

Collaboration Tools

Commenting/Notes

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Discussions/Forums

Documentation Management

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Feedback Management

For the IT sector

Full Text Search

Knowledge Base Management

Knowledge Library

Knowledge Management

Multi-Language

Online Forums

Pre-built Templates

Process/Workflow Automation

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

By industry, Document360 reviewers are most commonly professionals in computer software (24%). The most frequent use case for Document360 cited by reviewers is knowledge base (88% of reviewers).

Users and use cases

Some users report that Document360 offers many features and upgrades at a reasonable price, and reviewers appreciate its value compared to custom solutions. Some reviewers feel pricing is high, mentioning extra costs and restrictive licensing.

Value for money

Document360 is a knowledge base tool offering key features such as text editing, knowledge management, full text search, catalog management, and content management, among others.

Document360

Web-based

Windows

Linux

Chromebook

Professional

Business

Enterprise

IT Specialist

Document360's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible.

Data Analyst

The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency.

Senior Content Specialist

We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface.

Documentation Manager

The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing.

Business Development

The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders.

Tech Support

It was easy to create a series of simple documents that can shared with our team members and also will link to an externally facing webpage for customers.

The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content.

Technical writer

in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted.

Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles.

Technical Writer

The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us.

Lead Product Writer

Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated.

There are also times when integrations with some external tools are not as deeply customizable as we would prefer.

Sales Manager

What I don’t like is that the customization options could go a bit deeper. While the platform is very clean and user-friendly, sometimes I wish there were more flexibility in design and layout to match our brand guidelines more closely.

Head of Marketing

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities.

Content Designer

One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help.

The platform is pretty powerful at streamlining content operations without being too complex.

Associate Product Manager

I left a couple of feature suggestions related to that, especially related to swagger file processes.

Jr. Technical Writer

The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360.

Software Engineer

Eddie AI wasn't able to properly answer some basic documentation questions regarding our content.

Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one.

Documentation Writer Sr.

I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases.

Business Presentation Specialist

The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box.

The interface is intuitive and the editor provides almost everything we need to produce well-structured content.

We've had a lot of help with various aspects of our migration and launch, which has been fantastic.

Product Documentation Lead

I wish for more flexibility in API documentation & formatting

I love how Document360 has become an all-in-one platform for our documentation needs.

With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh.

Product Growth

I like the ability to customize the layout and set up internal/external knowledge bases.

Quality Manager

I'm a new user so I haven't navigated all the features yet but so far, I'm able to publish what I need to.

Building out articles are relatively straight forward with good options for the type of blocks you want to add within your article.

Implementation Manager

Pretty seamless versioning, it works really well when changes are made pushing those into the Knowledge base seems to work well with very few issues.

Product

We’ve had very few issues, and support has been responsive when needed. While it’s not the cheapest tool, the value we get especially in time saved and reduced support tickets makes it well worth the cost.

Technical Content Writer

I liked that Document360 makes it very easy to create, organize, and share knowledge in one place.

You are able to customise the Knowledge base to suit your brands look and feel relatively easily.

Finding information is quick, and it helps me work faster without wasting time searching for answers.

Creative Comms and Knowledge Base Admin

Simple one-click options for updating, segmenting, or deleting users would have been super helpful.

Customers find answers faster, and our support load has dropped noticeably.

Senior Product Content Writer

I think it's one of the better options that exist for a KB solution at a very reasonable price.

It is very competent and have many features that compete with tools such as Confluence.

Overall, Document360 strikes a great balance between simplicity and powerful functionality, making it one of the best knowledge base tools I’ve used.

Senior Technical Writer

I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks.

I'm able to write, manage, publish, and customize everything from the same location smoothly and easily.

The main challenge is that some issues cannot be resolved, especially for a startup with limited resources.

Physician

It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need.  

The text editor is flexible, and creating and managing pages is simple and efficient.

It takes a little time to learn all the features, but overall it makes my work much easier.

Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered.

Product Manager

Authors and admin portal are lacking featues such as tracking changes, and commenting is not comfortable.

Head of Customer Success

It's been a successful first year with Document360, we have setup a thorough knowledge base and have been able to work together as a team to quickly publish and update help articles.

Director Product Documentation

I also like that there is both a WYSIWYG and markdown editor to create articles.

Article Versioning

Knowledge Base

Documentation

Features

Customization

Customer Support

Editor

Content Creation

Feedback

Search Functionality

Occasional technical glitches

They also have some bugs when it comes to formatting content as well.

Director of Product

Somtimes trying to add a user to a specific group fails and we have to repeat it.

48% of reviewers feel negative about bugs and issues in Document360. Users report encountering minor but recurring bugs, such as problems with the text editor, broken link analyzer, and occasional formatting glitches. Some reviewers find that certain features seem insufficiently tested, leading to inconsistent behavior or the need to repeat actions. They mention occasional difficulties with tools like commenting and tables, and note that technical support can be inconsistent in resolving these issues. Users indicate that while most problems are not critical, they can disrupt workflow and cause frustration.

Streamlined documentation management

Instructional Designer

Overall, we've been able to capture our process documentation and utilize it for both internal and customer-facing knowledge bases.

Sr. Technical Writer

Doc360 is now our centralized documentation library serving our product users.

100% of reviewers feel positive about Document360’s documentation capabilities. Reviewers indicate the platform is highly effective for creating, organizing, and managing both internal and customer-facing documentation. They say it supports fast, collaborative publishing and is accessible even for teams without a technical writing background. Users appreciate the customizable structure, ease of editing, and ability to maintain separate documentation for different products. Some reviewers find that the system simplifies onboarding, improves productivity, and provides a centralized library for all documentation needs, making ongoing updates and support more manageable.

Intuitive and flexible usability

Teacher

User-friendly interface: Document360 has a clean and intuitive interface, which makes it easy to navigate and find the information they need quickly.

Brand Integrity Leader

Platform is user-friendly and the clean look makes it easy for users to navigate.

100% of reviewers feel positive about Document360’s ease of use. Users think the platform’s intuitive interface and clear navigation make it simple for both new and experienced employees to adopt quickly. Reviewers appreciate that the user experience is comfortable and requires little to no technical expertise, which helps teams get started efficiently. They say the MS Word-like design and helpful built-in guides further reduce the learning curve. Some users report that both end-users and administrators find the system straightforward, allowing for fast setup and easy adaptation across various business needs.

Self-Employed

11-50

501-1000

201-500

Some users report that Document360 offers a wide range of features and regular upgrades at a reasonable price, making it cost-effective for managing knowledge bases. Reviewers appreciate the value delivered compared to building custom solutions and find it fairly priced against some competitors. Some reviewers feel the pricing is higher than alternatives and mention additional costs for features like multi-language support or AI tools. Users say the licensing model can be restrictive and some find the enterprise version expensive. Some reviewers find the startup program misleading regarding initial costs.

Kovai.co

Microsoft SharePoint

SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

With Knowmax Knowledge Base Software, Create Decision Trees, Visual Guides, FAQs & Articles For Customer Support Teams & Self-service.

Document360 vs Knowmax Comparison (2026)

Document360

Knowmax

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives