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Knowmax

Single source of truth. Delivered.

Last updated: August 2024

Knowmax - 2025 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Knowmax?

Knowmax is a knowledge management software that enhances customer support through decision tree analytics for phone and AI Chatbot communication. The system's decision tree functionality allows support agents to collaborate on customer inquiries and search for previous responses to commonly asked questions. Using the intuitive dashboard, agents can utilize the system's picture guide and knowledge base, which gives a visual explanation for incoming tickets and adds a self-service customer experience.

Knowmax's omni-channel AI chatbot comes with natural language processing, which captures customer response data and analyzes conversations to enhance future dialogue. Additionally, the AI chatbot can converse in 12 languages and adapt to phrases and speech tones commonly used in that language. The system comes with customer profiling, which assists returning customers with future sales suggestions for similar products and services.

Benefits of using Knowmax

1. Create decision trees
2. Visual device guides
3. Create FAQs page & customer service articles
4. Easy agents training & learning
5. Customer experience automation

Starting from

14.99

/user

Per month

Alternatives with better value for money

Knowmax's key features

Most critical features, based on insights from Knowmax users:

Knowledge Base Management

4.5

(2)

Content Management

0.0

(0)

Calendar Management

0.0

(0)

Data Import/Export

0.0

(0)

Access Controls/Permissions

0.0

(0)

Social Media Integration

0.0

(0)

All Knowmax features

Features rating:

4.4

(7)

Catalog Management

(0)

Third-Party Integrations

(0)

Customizable Branding

(0)

Mobile Interface

(0)

Multi-Language

(0)

Online Forums

(0)

Performance Metrics

(0)

Pre-built Templates

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Reporting/Analytics

3.0

(1)

Rich Text Editor

(0)

Self Service Portal

4.0

(1)

Single Sign On

(0)

SSL Security

(0)

Surveys & Feedback

(0)

Tagging

(0)

Templates

(0)

Text Editing

(0)

User Management

(0)

Web Notifications

(0)

Website Integration

(0)

Widgets

(0)

Wiki

(0)

Workflow Management

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Notifications

(0)

API

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Communication Management

(0)

Content Library

(0)

Customizable Fields

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Dashboard

(0)

Decision Support

(0)

Discussions/Forums

(0)

Document Management

(0)

Document Storage

(0)

Drag & Drop

(0)

Drag & Drop Editor

(0)

Email Alerts

(0)

Feedback Management

(0)

File Management

(0)

Full Text Search

(0)

Knowledge Management

(0)

Live Chat

(0)

Knowmax alternatives

Knowmax

4.6

(7)

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.4

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Knowmax pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.4

Starting from

14.99

/user

Per month

Knowmax support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

24/7 (Live rep)

Phone Support

Email/Help Desk

Training options

Live Online

Documentation

Webinars

In Person

Videos

Knowmax reviews

Overall rating

4.6

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.14/10

Rating distribution

Read all reviews

Knowmax FAQs

Q. What type of pricing plans does Knowmax offer?

Knowmax has the following pricing plans:
Starting from: $14.99/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Knowmax?

Knowmax has the following typical customers:
Large Enterprises

Q. What languages does Knowmax support?

Knowmax supports the following languages:
English, Arabic, Dutch, French, Italian, Spanish

Q. Does Knowmax offer an API?

Yes, Knowmax has an API available for use.

Q. What other apps does Knowmax integrate with?

Knowmax integrates with the following applications:
Salesforce Starter, Talkdesk, Freshdesk, Freshchat, Ameyo, Google Chrome, Zendesk Suite

Q. What level of support does Knowmax offer?

Knowmax offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

Related categories

Knowledge Management

Knowledge Base