Knowmax Pricing, Features, Reviews & Comparison of Alternatives

Knowmax

Turning Contact Centers Into Resolution Centers

5.0/5 (4 reviews)

Knowmax overview

What is Knowmax?

Knowmax is a knowledge management software that enhances customer support through decision tree analytics for phone and AI Chatbot communication. The system's decision tree functionality allows support agents to collaborate on customer inquiries and search for previous responses to commonly asked questions. Using the intuitive dashboard, agents can utilize the system's picture guide and knowledge base, which gives a visual explanation for incoming tickets and adds a self-service customer experience.

Knowmax's omni-channel AI chatbot comes with natural language processing, which captures customer response data and analyzes conversations to enhance future dialogue. Additionally, the AI chatbot can converse in 12 languages and adapt to phrases and speech tones commonly used in that language. The system comes with customer profiling, which assists returning customers with future sales suggestions for similar products and services.
knowmax.ai

Pricing

Starting from
$14.99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, India, Germany, Mexico

Supported languages

English
Knowmax screenshot: Knowmax interactive decision tree for customer support ticketsKnowledge Management System | KnowmaxKnowmax screenshot: Knowmax decision tree analytics with predictive capabilitiesKnowmax screenshot: Knowmax dashboard with knowledge base access and conversation metrics

Knowmax reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.3
  4.8
  4.8
  5.0
Amal Jose

Knowmax

Used daily for less than 6 months
Reviewed 2019-10-03
Review Source: Capterra

Pros
· Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

Cons
Not applicable. Features we were looking at were available in Knowmax.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marvel Mandaza

Seemless and intuitive

Used occasionally for free trial
Reviewed 2020-06-18
Review Source: Capterra

The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature

Pros
Seemless and intuitive integration into native systems.

Cons
Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rohan Saraf

Intuitive Product with flexibility and great User Experience

Used occasionally for less than 6 months
Reviewed 2019-11-27
Review Source: Capterra

Pros
Great User Experience Easy to understand New age design Amazing features

Cons
A perfect SaaS enabled product. Should be open for users to login and start using.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Joseph Pinto

Review

Used monthly for free trial
Reviewed 2020-02-04
Review Source: Capterra

There has always been the pro activeness to help by the representatives

Pros
It is a very user friendly software and the knowledge enhancement is a very interesting feature

Cons
The cost is very high for a start-up business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Knowmax pricing

Starting from
$14.99/month
Pricing options
Subscription
Free trial
View Pricing Plans

The price is per module

Knowmax features

Analytics
Collaboration Tools
Data Capture and Transfer
Data Extraction
Data Visualization
Multi-Language
Predictive Analytics
Real Time Data
Real Time Monitoring
Sentiment Analysis
Workflow Management

API (59 other apps)
Activity Dashboard (34 other apps)
Data Filtering (23 other apps)
Data Import (21 other apps)
Data Import/Export (30 other apps)
Drag & Drop Interface (27 other apps)
Monitoring (24 other apps)
Secure Data Storage (21 other apps)
Third Party Integration (46 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Knowmax

Key features of Knowmax

  • Academic/Education
  • Access Controls/Permissions
  • Application Development
  • Built-in Course Authoring
  • Cataloging/Categorization
  • Churn Management
  • Collaboration
  • Community Management
  • Compliance Tracking
  • Contextual Guidance
  • Conversation Analytics
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Decision Tree
  • Decision Tree Analysis
  • Intent Recognition
  • Knowledge Base
  • Learner Portal
  • Learning Paths/Tracks
  • Machine Learning
  • Mobile Learning
  • Natural Language Processing
  • Omni-Channel
  • On-Screen Chats
  • Reporting/Analytics
  • Reusable Components
  • Sensitivity Analysis
  • Social Learning
  • Support Ticketing
  • Talent Management Integration
  • Tests/Assessments
  • Text Editor
  • Video Content
  • Virtual Assistant
  • eLearning Companies
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