Document360 vs livepro

Confluence

Zendesk Suite

Guru

Bloomfire

Salesforce Starter

ClickHelp

Compare Document360 and livepro based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

ClickHelp is an  AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Catalog Management

Change Tracking

Collaboration Tools

Commenting/Notes

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Discussions/Forums

Document Management

Document Storage

Documentation Management

Drag & Drop

Drag & Drop Editor

Email Alerts

Feedback Management

For the IT sector

Full Text Search

Knowledge Base Management

Knowledge Library

Knowledge Management

Multi-Language

Online Forums

Pre-built Templates

Process/Workflow Automation

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Document360

Linux

Web-based

Windows

Head of Marketing

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities.

Communications Manager

I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.

Team lead

Easy to create pages and manage content, excellent customer support, user friendly interface. It's a good value for money.

The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.

Internal Organization Specialist

It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.

Operations manager

I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well.

Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.

Product Manager

Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.

Very easy to use and works great for our Help Center.

The best thing about this software is how easy it is to use and deploy.

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.

We use Document360 for our customer help center and it works great for this use case.

Head of Content

Flexible, customizable portal. Very responsive and helpful customer support.

Chief Operations Officer

Formatting, bullets, spacing, we struggle through this with each article we create.

Student

It can be hard to set up with other applications we use often.

Managing Director

It's very easy to manage all Azure applications efficiently  and it proves to be very cost-effective.

Equity Partner

Because it is a complete application, the setup sometimes can be a little scary.

Initially, PDF export was not functioning well.

Document360 screenshot: Document360 Ask Eddy- AI search

Document360 screenshot: Document360 localization


Document360 screenshot: Document360 categorization

Document360 screenshot: Document360 markdown and WYSIWYG editor 

Document360 screenshot: Document360 dashboard

Document360 screenshot: Document360 analytics

Document360 screenshot: Document360 conversational AI


Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

AI/Machine Learning

Chatbot

Communication Management

Configurable Workflow

Customizable Forms

Decision Support

Engagement Tracking

File Management

Live Chat

Mobile Alerts

Mobile Interface

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Natural Language Processing

Negative Feedback Management

Real-Time Analytics

Survey/Poll Management

Web Notifications

livepro

Android

iPad

iPhone

Workforce Planning and Capability Manager

There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business.

Customer Service Officer

I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.

Knowledge Manager

Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge.

Process Improvement Consultant/Business Analyst (Secondment)

There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.

Knowledge Specialist

Easy to set up and tailor to our company's specific needs. I love that it can be customised to be fit for purpose.

Clerical staff

Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.

Absolutely love it, easy to use, a great resource for our team.

Knowledge Management Specialist

The ability to create quizzes is great as it enables us to text users knowledge of the site and how to locate information.

Knowledge Management Supervisor

The great thing about LivePro is how easy it is to author and administrate content.

National Manager Workplace Advice Line

Helps staff deliver best customer service and share knowledge.

Ease of use in implementing a KMS solution. Tools such as rocket and work instruction make creating cohesive process incredibly ease.

Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.

One of the best CMS with a useful feedback feature.

Founder

The platform needs to be updated as there are quite a few bugs and errors such as formatting related.

Director of Training and Development

Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system.

The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need.

Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.

Learning and Development Consultant

Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.

Document360 vs livepro Comparison (2026)

Document360

livepro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives