Front vs Telegram

WhatsApp

Microsoft Teams

Viber

Zendesk Suite

Freshdesk

Help Scout

Compare Front and Telegram based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

@mentions

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Application Management

Appointment Scheduling

Archiving & Retention

Assignment Management

Audit Trail

Automated Routing

Autoresponders

Batch Communications

Brainstorming

Business Process Automation

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Recording

Call Routing

Campaign Analytics

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Recovery

Data Visualization

Deadline Management

Deal Management

Discussions/Forums

Document Storage

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Monitoring

Email Reminders

Email Templates

Email Tracking

Employee Database

Employee Directory

Engagement Tracking

Event Calendar

Event Triggered Actions

Feedback Management

File Sharing

For iPad Devices

For Startups

Health Score

Help Desk Management

Inbox Management

Interaction Tracking

Internal Chat Integration

Inventory Management

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

Lead Qualification

Live Chat

Macros/Templated Responses

Front

Android

Web-based

Windows

iPad

iPhone

Business Development Representative

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

Sales Operations

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

Nurse Advocate

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

Photographers Acquisition Specialist

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

Director of eCommerce and Marketing

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.

Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.

Customer Success Manager

I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.

It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.

Senior Operations Coordinator

However, the number of times we experienced an outage was frustrating.

Nurse Advocate Team Lead

Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.

Customer Experience Specialist

I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.

I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.

Director of Customer Success 

I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).

Team Leader For Latin America 

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

Front is a fantastic tool for teams on a budget.

Consultant

I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.

When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.

Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.

Front screenshot: Front inbox

Front screenshot: Front mentions

Front screenshot: Front workflow automation

Front screenshot: Front consolidate messages from communication channels

Front screenshot: Front collect and measure customer satisfaction

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

Audio Calls

Conferencing

Group Messaging

Multi-Channel Communication

Multi-Language

On-Demand Communications

Personalization

Project Management

Real-Time Chat

Reminders

Screen Sharing

Search/Filter

Secure Data Storage

SSL Security

Video Conferencing

Video Support

Telegram

Linux

Excellent features & cross-device compatibility. Works great on all devices, and has a lot of cool features really helpful in IM and community management.

Marketing Coordinator

I'm satisfied with the features and I always recommend it to my friends and relatives. It's easy to use and very secure.

Freelancer

Wire has reliably been advanced as the 'secured' educating option and it fulfills its name. It moreover gives a ton of significant blend features through its bot and channel APIs.

Help Desk

It also had a habit of not notifying you even if you have notifications on which was annoying and frustrating.

music producer

Telegram has been a good and cool platform to chat have fun and caught cruise with and also to keep documents that could be easily downloaded even while deleted from mobile phone.

Student

It also offers encrypted calls for a much secure end-to-end communication. What I liked is first, they value privacy, second, the interface is nice and third is that it is completely free.

Marketing and sales manager

Desktop notifications can be sometimes annoying. Sometimes in desktop, notifications flood the screen and blocks other programs, which is annoying.

Project Manager

I like that it’s official in nature, Atleast around here. I like how easy it is to use as well and the fact that the developers are up to date on making it useful for several uses.

My overall experience with Telegram is good because it makes the communication easy and I can participate in many groups as I want, which makes me feel satisfied.

I like it for security, easy of use, and a lot of people in my country using it that's why it is one of the popular to use and be connected, thanks.

Freelance Work

Some system errors are annoying at times, such as the search engine that does not work well at times, messages that do not send, and some less relevant ones.

Assistant manager 

The delivery is great and never late we just love it and recommend to others and they are just as satisfied we will never use anything different.

No Title

Their app is missing about blocking or close dm. So you can block people or ignore them.

Front vs Telegram Comparison (2026)

Front vs Telegram Comparison (2026)

Front

Telegram

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives