Front vs Tidio

Zendesk Suite

Freshdesk

LiveChat

Intercom

tawk.to

Help Scout

Compare Front and Tidio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

@mentions

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Application Management

Appointment Scheduling

Archiving & Retention

Assignment Management

Audit Trail

Automated Routing

Autoresponders

Batch Communications

Brainstorming

Business Process Automation

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Recording

Call Routing

Campaign Analytics

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Recovery

Data Visualization

Deadline Management

Deal Management

Discussions/Forums

Document Storage

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Monitoring

Email Reminders

Email Templates

Email Tracking

Employee Database

Employee Directory

Engagement Tracking

Event Calendar

Event Triggered Actions

Feedback Management

File Sharing

For iPad Devices

For Startups

Health Score

Help Desk Management

Inbox Management

Interaction Tracking

Internal Chat Integration

Inventory Management

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

Lead Qualification

Live Chat

Macros/Templated Responses

Front

Android

Web-based

Windows

iPad

iPhone

Business Development Representative

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

Sales Operations

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

Nurse Advocate

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

Photographers Acquisition Specialist

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

Director of eCommerce and Marketing

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.

Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.

Customer Success Manager

I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.

It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.

Senior Operations Coordinator

However, the number of times we experienced an outage was frustrating.

Nurse Advocate Team Lead

Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.

Customer Experience Specialist

I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.

I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.

Director of Customer Success 

I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).

Team Leader For Latin America 

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

Front is a fantastic tool for teams on a budget.

Consultant

I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.

When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.

Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.

Front screenshot: Front inbox

Front screenshot: Front mentions

Front screenshot: Front workflow automation

Front screenshot: Front consolidate messages from communication channels

Front screenshot: Front collect and measure customer satisfaction

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Front vs Tidio Comparison (2026)

Front

Tidio

Overview

Video & Screenshots

Pricing

User reviews

Key features

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