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Guru vs Squirro Comparison (2026)
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Good recommendations?
Overview
Guru is a cloud-based, AI-powered knowledge platform for enterprises that unifies search, wiki, and intranet into a single governed.
Generative AI for search, insights, and automation made for enterprises. Get advanced context-driven insights for decision-making
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
640
5
4
3
2
1
555
78
3
1
3
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this app5.0
2
5
4
3
2
1
2
0
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
100%
would recommend this appPros
“It has an extension that provides all the features of the official website, and it also has a floating window for the cards that you are using so you can drag it easily.”
GS
Glacie S.
Customer Service Representative
“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”
SA
Sev A.
Artist Support
“The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out.”
NC
Ness C.
Senior Manager, GTM Enablement
Pros
Not enoughreviews yet
Cons
“My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool.”
AL
Anh L.
Head of Martech
“The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted.”
Ricardo V.
Client Adviser
“The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality”
Fernanda M.
Social Media CS Advisor
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features113
- @mentions
- AI Agent Configuration
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Attended Automation
- Audio/Video Messaging
- Augmented Analytics
- Autocomplete
- Automated Responses
- Automatic Backup
- Autonomous Task Execution
- Behavior Tracking
- Behavioral Analytics
- Business Process Automation
- CRM
- Calendar Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Content Library
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Aggregation
- Data Capture and Transfer
- Data Classification
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Security
- Data Source Connectors
- Data Storage Management
- Data Visualization
- Decision Support
- Deep Learning
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Employee Activity Monitoring
- Employee Communities
- Employee Directory
- Employee Engagement
- Employee Onboarding
- Event Calendar
- Faceted Search/Filtering
- Feedback Management
- File Management
- File Sharing
- For Enterprises
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forecasting
- Full Text Search
- Fuzzy Search
- Generative AI
- Indexing
- Integration into Third Party Applications
- Intelligent Search
- Intent Recognition
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Machine Learning
- Mass Notifications
- Metadata Management
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Natural Language Search
- Newsletter Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Productivity Tools
- Progress Tracking
- Project Management
- Query Suggestions
- Read Receipts
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled Messaging
- Search/Filter
- Secure Data Storage
- Security & Compliance
- Self Service Portal
- Semantic Search
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Speech Recognition
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- To-Do List
- Transfers/Routing
- Trend Analysis
- Unattended Automation
- Usage Tracking/Analytics
- User Management
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Notifications
- WYSIWYG Editor
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features115
- @mentions
- AI Agent Configuration
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Attended Automation
- Audio/Video Messaging
- Augmented Analytics
- Autocomplete
- Automated Responses
- Automatic Backup
- Autonomous Task Execution
- Behavior Tracking
- Behavioral Analytics
- Business Process Automation
- CRM
- Calendar Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Content Library
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Aggregation
- Data Capture and Transfer
- Data Classification
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Security
- Data Source Connectors
- Data Storage Management
- Data Visualization
- Decision Support
- Deep Learning
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Employee Activity Monitoring
- Employee Communities
- Employee Directory
- Employee Engagement
- Employee Onboarding
- Event Calendar
- Faceted Search/Filtering
- Feedback Management
- File Management
- File Sharing
- For Enterprises
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forecasting
- Full Text Search
- Fuzzy Search
- Generative AI
- Indexing
- Integration into Third Party Applications
- Intelligent Search
- Intent Recognition
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Machine Learning
- Mass Notifications
- Metadata Management
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Natural Language Search
- Newsletter Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Productivity Tools
- Progress Tracking
- Project Management
- Query Suggestions
- Read Receipts
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled Messaging
- Search/Filter
- Secure Data Storage
- Security & Compliance
- Self Service Portal
- Semantic Search
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Speech Recognition
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- To-Do List
- Transfers/Routing
- Trend Analysis
- Unattended Automation
- Usage Tracking/Analytics
- User Management
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Notifications
- WYSIWYG Editor
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- Apache CloudStack
- Beekeeper
- Cloudera
- Confluence
- Deltek Ajera
- Dropbox
- Drupal
- Dynamics 365 Business Central
- Elastic Stack
- Firebird
- Freshservice
- GTM Workspace - Powered by ZoomInfo
- GitHub
- Google Ads Creator
- Google Drive
- HubSpot CRM
- HubSpot Marketing Hub
- IFS Cloud ERP
- Ideagen Collaboration Portal
- Infor CloudSuite
- Jira
- Kustomer
- Lotus Notes To Office 365 Migration
- Marketo Engage
- Mattermost
- Microsoft Excel
- Microsoft Lens
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- MySQL
- NaVetor
- NetSuite
- Notion
- Oracle CRM On Demand
- Oracle Eloqua Marketing Automation
- Pipedrive
- PitchBook
- PostgreSQL
- SAP Business One
- SAP Customer Experience
- SQLite
- SYSPRO
- Sage Intacct
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Snowflake
- SolarWinds Service Desk
- Stack Internal
- Summit
- Sumo Logic
- Tableau
- Twitter/X
- WE Controlio
- Webz.io
- Windows 11
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- iManageRent
- import.io
- Total integrations57
- Apache CloudStack
- Beekeeper
- Cloudera
- Confluence
- Deltek Ajera
- Dropbox
- Drupal
- Dynamics 365 Business Central
- Elastic Stack
- Firebird
- Freshservice
- GTM Workspace - Powered by ZoomInfo
- GitHub
- Google Ads Creator
- Google Drive
- HubSpot CRM
- HubSpot Marketing Hub
- IFS Cloud ERP
- Ideagen Collaboration Portal
- Infor CloudSuite
- Jira
- Kustomer
- Lotus Notes To Office 365 Migration
- Marketo Engage
- Mattermost
- Microsoft Excel
- Microsoft Lens
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- MySQL
- NaVetor
- NetSuite
- Notion
- Oracle CRM On Demand
- Oracle Eloqua Marketing Automation
- Pipedrive
- PitchBook
- PostgreSQL
- SAP Business One
- SAP Customer Experience
- SQLite
- SYSPRO
- Sage Intacct
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Snowflake
- SolarWinds Service Desk
- Stack Internal
- Summit
- Sumo Logic
- Tableau
- Twitter/X
- WE Controlio
- Webz.io
- Windows 11
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- iManageRent
- import.io
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