Helpjuice vs Document360

Confluence

Zendesk Suite

Bloomfire

ProProfs Knowledge Base

GitBook

ClickHelp

Compare Helpjuice and Document360 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Employee Onboarding

Feedback Management

Full Text Search

Knowledge Base Management

Knowledge Management

Multi-Language

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Web Notifications

Website Integration

Widgets

Workflow Management

WYSIWYG Editor

Helpjuice

Linux

Web-based

Windows

Tech Support Team Lead

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Product Manager

So far so good, love our new help center and love the future I see using HelpJuice here at Pura.

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.

It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.

That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.

Customer Success Manager

We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice.

Digital Analyst

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.

Director of Operations

Super easy to get started and launch a great looking knowledge base with minimal work.

Knowledge Manager

Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

Founder

Extremely easy to use, powerful analytics, easy integration in website.

Easy to use and customize, great customer service.

SVP Product / Technology

In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.

Vice-President

No more document all over the network hard to find to share knowledge.

Director of Customer Experience

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide.

Article creation and editing is intuitive for new users. Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.

Trainer

Well, sometimes had local problems with connecting, but i don't know what was the reason.

No livechat automation, but I understand that is in the works.

You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Helpjuice screenshot: Over 100+ Examples to Chose from! We'll even help you with the Customization process.

Helpjuice screenshot: Over a Dozen of Themes to Chose from & Endless Customization Abilities.

Helpjuice screenshot: Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.

Helpjuice screenshot: 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.

Helpjuice screenshot: See more examples at Helpjuice.com/knowledge-base-examples

Large Enterprises

Mid Size Business

Non Profit

Small Business

ClickHelp is an  AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.

GitBook is a cloud-based knowledge management tool designed for engineering teams that streamlines the process of sharing knowledge and documentation within an organization.

ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Change Tracking

Documentation Management

For the IT sector

Knowledge Library

Online Forums

Process/Workflow Automation

Social Media Integration

Version Control

Wiki

Document360

Head of Marketing

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities.

Communications Manager

I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.

Team lead

Easy to create pages and manage content, excellent customer support, user friendly interface. It's a good value for money.

The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.

Internal Organization Specialist

It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.

Operations manager

I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well.

Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.

Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.

Very easy to use and works great for our Help Center.

The best thing about this software is how easy it is to use and deploy.

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.

We use Document360 for our customer help center and it works great for this use case.

Head of Content

Flexible, customizable portal. Very responsive and helpful customer support.

Chief Operations Officer

Formatting, bullets, spacing, we struggle through this with each article we create.

Student

It can be hard to set up with other applications we use often.

Managing Director

It's very easy to manage all Azure applications efficiently  and it proves to be very cost-effective.

Equity Partner

Because it is a complete application, the setup sometimes can be a little scary.

Helpjuice vs Document360 Comparison (2026)

Helpjuice

Document360

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives