Helpjuice Pricing, Features, Reviews & Comparison of Alternatives

Helpjuice

Cloud-based knowledge management platform

4.72/5 (68 reviews)

Helpjuice overview

What is Helpjuice?

Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.

Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.

Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.

Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
www.helpjuice.com

Pricing

Starting from
$55/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany

Supported languages

English
Helpjuice screenshot: Helpjuice offers a dashboard that helps in software set-up, customization, and analyticsCustomizing HelpjuiceHelpjuice screenshot: Users can customize the knowledge base with their colors, fonts, and logoHelpjuice screenshot: Intelligent search functionalityHelpjuice screenshot: A knowledge base can include additional features such as FAQsHelpjuice screenshot: The advanced analytics function helps to track contributor performance and generate insightsHelpjuice screenshot: The knowledge base provides content on several topicsHelpjuice Analytics

Helpjuice user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.6
  4.8
Gaby Coopershmidt

Best knowledge base tool I could find!

Used daily for less than 6 months
Reviewed 2020-04-05
Review Source: Capterra

Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pros
They also provide full customization service to change the look of the knowledge base per your product's design.

Cons
Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Marco Armienta

Great first impression

Used daily for less than 6 months
Reviewed 2019-12-20
Review Source: Capterra

The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Pros
It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Cons
We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ischtar Toomey

User friendly, adaptable and great customer service

Used daily for 6-12 months
Reviewed 2020-11-19
Review Source: Capterra

Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it. 10/10 customer service, I couldn't recommend them more.

Pros
The ability to display an article in multiple categories without duplication. Easy to access an customize the HTML & CSS. The ability to embed an article into another - making it quick and easy to compile master process documents. Unlimited layers for categories. Encrypted URL access so the site remains private but viewers don't need to log in. User friendly editor interface.

Cons
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Raychel Johnson

We need to add more features

Used daily for 6-12 months
Reviewed 2016-10-25
Review Source: Capterra

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros
clean design

Cons
Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

Minimize review

David Michaud

Amazing product

Used daily for 6-12 months
Reviewed 2019-07-08
Review Source: Capterra

My team was impress. No more document all over the network hard to find to share knowledge.

Pros
Easy to use Friendly Interface. The content is indexed so fast

Cons
The editor might gain a few more feature in future Some search option can be optimise

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Helpjuice pricing

Starting from
$55/month
Pricing options
Subscription
Free trial
View Pricing Plans

Basic edition: $55 per month
Business edition: $199 per month
Scale edition: $249 per month

Contact Helpjuice for more pricing information

Helpjuice features

Access Control
Activity Dashboard
Activity Tracking
Collaborative Workspace
Customizable Branding
Document Storage
Search Functionality

API (336 other apps)
Automatic Notifications (196 other apps)
Chat (169 other apps)
Collaboration Tools (379 other apps)
Commenting (212 other apps)
Document Management (229 other apps)
Drag & Drop Interface (188 other apps)
File Management (162 other apps)
Permission Management (214 other apps)
Projections (148 other apps)
Reporting & Statistics (159 other apps)
Third Party Integration (259 other apps)
Workflow Management (159 other apps)

Videos and tutorials

Additional information for Helpjuice

Key features of Helpjuice

  • Set user permissions
  • Tags & keywords
  • Track activity
  • Self-service portal
  • Collaboration
  • Content library
  • Custom branding
  • Document management
  • Full text search
  • Auto-updates
  • Intelligent instant search
  • Self-learning
  • Dashboard
  • Visual analytics
  • Content repository
  • Data management
  • Document tagging
  • Customization tools
  • Knowledge base
  • Advanced analytics
View All Features

Benefits

• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.

• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.

• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.

• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.

• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.