App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Helpjuice
5
78
4
23
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management platform
Table of Contents
Helpjuice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Helpjuice overview
What is Helpjuice?
Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.
Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.
Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.
Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
Starting price
per month
Alternatives
Helpjuice’s user interface
Helpjuice review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Helpjuice?
Reviewers indicate Helpjuice offers responsive customer support and robust customization options, making it easy to tailor the knowledge base to their needs. They find the platform intuitive for both administrators and end users, with a straightforward interface and helpful onboarding assistance. Most say the search functionality and reporting tools improve their ability to manage and share information effectively. They value the flexibility to edit code or use templates for customization, and appreciate the quick turnaround on support and design requests.
Some feel the admin interface can be clunky and note occasional issues with advanced features or article editing consistency. They mention that while customization is extensive, certain changes may require assistance from the support team. A few report minor limitations in article management and wish for more advanced editing features, but overall, they find Helpjuice meets their core knowledge base needs.
Select to learn more
Who uses Helpjuice?
Based on 104 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Helpjuice's key features
Most critical features, based on insights from Helpjuice users:
All Helpjuice features
Features rating:
Helpjuice alternatives
Helpjuice
Starting from
120
Per month
LiveAgent
Starting from
15
/user
Per month
Connecteam
Starting from
29
Per month
Document360
Starting from
No pricing info
Helpjuice pricing
Pricing plans
Pricing details:
User opinions about Helpjuice price and value
Value for money rating:
To see what individual users think of Helpjuice's price and value, check out the review snippets below.
Kevin W.
Continuous Improvement Manager
Kathryn W.
Communications Manager
Helpjuice integrations (15)
Integrations rated by users
We looked at 104 user reviews to identify which products are mentioned as Helpjuice integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
“They're absolute best tool for Life team collaboration multiple users can edit documents simultaneously without any lag completely eliminating version control issues”
Cristin H.
Office manager
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“The ability to adjust the codebase made adding a 3rd party Chatbot service very straightforward..”
“As virtual staff that attend to clients 24/7”
Kevin W.
Continuous Improvement Manager
Integration rating: 4.0 (1)
Helpjuice customer support
What do users say about Helpjuice customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Helpjuice customer support.
Widespread user sentiment highlights Helpjuice's customer support as fast, responsive, and consistently helpful.
A significant portion of users appreciate the team's proactive approach, often resolving issues in under 24 hours.
Broad user base notes the support staff goes above and beyond, providing detailed guidance and even free migration help.
Frequently reported by users, the support team is easy to contact, friendly, and offers personalized assistance for unique needs.
Support options
Training options
To see what individual users say about Helpjuice's customer support, check out the review snippets below.
“The support team are epic, very quick to respond and they're always very clear.”
Jasmine O.
Product Support Manager
“Great support and feedback into the roadmap.”
Colin B.
CTIO
Helpjuice FAQs
Helpjuice has the following typical customers:
Mid-size Business, Small Business, Large Enterprises
These products have better value for money
Q. What level of support does Helpjuice offer?
Helpjuice offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
