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Helpjuice

4.8
(91)

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Cloud-based knowledge management platform

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(10)

Helpjuice Pricing, Features, Reviews and Alternatives

Helpjuice FAQs

Q. What type of pricing plans does Helpjuice offer?

Helpjuice has the following pricing plans:
Starting from: $120.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Helpjuice?

Helpjuice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Helpjuice support?

Helpjuice supports the following languages:
English

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Q. Does Helpjuice offer an API?

Yes, Helpjuice has an API available for use.

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Q. What other apps does Helpjuice integrate with?

Helpjuice integrates with the following applications:
Microsoft SharePoint, Zapier, Google Drive, Microsoft Teams, WordPress, Freshdesk, Contact Cloud, Squarespace, Slack, Olark, Salesforce Platform, Intercom, Shopify, Zendesk Suite

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Q. What level of support does Helpjuice offer?

Helpjuice offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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Helpjuice product overview

Price starts from

120

Per month

Flat Rate

What is Helpjuice?

Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.

Key benefits of using Helpjuice

• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.

• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.

• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.

• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.

• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Webinars
In Person
Documentation
Live Online

Helpjuice pricing information

Value for money

4.7

/5

91

Starting from

120

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Helpjuice features

Functionality

4.5

/5

91

Total features

42

3 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
Document Storage
API

Helpjuice users reviews

Overall Rating

4.8

/5

91

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.22/10
Rating distribution

5

4

3

2

1

70

19

2

0

0

Pros
So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.
Cons
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.
No more document all over the network hard to find to share knowledge.
Well, sometimes had local problems with connecting, but i don't know what was the reason.
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Dan C.

Verified reviewer

Wholesale, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price!

Reviewed 3 months ago

The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

Pros

Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.

Cons

There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.

AR
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Anonymous Reviewer

Verified reviewer

Telecommunications, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpjuice review

Reviewed 5 months ago
Pros

We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels.

Cons

Zendesk integration and Chrome extension needs to be updated.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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What we were looking for

Reviewed a month ago

I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .

Pros

The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

Cons

I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].

RJ
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Raychel J.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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We need to add more features

Reviewed 6 years ago

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

AN
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Andrew N.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helpjuice is a Knowledge Base Champion!

Reviewed a year ago

We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Pros

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Cons

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

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