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Helpjuice
Cloud-based knowledge management platform
Helpjuice Pricing, Features, Reviews and Alternatives
Helpjuice product overview
Price starts from
120
Per month
Flat Rate
What is Helpjuice?
Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.
Key benefits of using Helpjuice
• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.
• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.
• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.
• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.
Typical customers
Platforms supported
Support options
Training options
Helpjuice pricing information
Value for money
4.7
/5
97
Starting from
120
Per month
Flat Rate
Pricing options
Value for money contenders
Helpjuice features
Functionality
4.5
/5
97
Total features
55
3 categories
Most valued features by users
Functionality contenders
Helpjuice users reviews
Overall Rating
4.7
/5
97
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.22/10
74
21
2
0
0
Overall rating contenders
Verified reviewer
Computer Software, 201-500 employees
Used daily for 1-2 years
Review source
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It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources.
It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective.
David M.
Review source
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In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic. On his return he was given a ticker-tape parade on the Washington Mall. He had made the impossible become possible. How? Because he had a utter, ruthless dedication to his goal. A SIMPLE, BEAUTIFUL PRODUCT I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software,...
No pros were added to this review
No cons were added to this review
You're the best, David!
Marc L.
Nonprofit Organization Management, 51-200 employees
Used weekly for less than 6 months
Review source
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Pretty good, most of the business likes it
Nice looking platform that was quite easy to white label
You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels
Ischtar T.
Broadcast Media, 201-500 employees
Used daily for 6-12 months
Review source
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Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it. 10/10 customer service, I couldn't recommend them more.
The ability to display an article in multiple categories without duplication. Easy to access an customize the HTML & CSS. The ability to embed an article into another - making it quick and easy to compile master process documents. Unlimited layers for categories. Encrypted URL access so the site remains private but viewers don't need to log in. User friendly editor interface.
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless.
Brad C.
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
Review source
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With the addition of the Helpjuice software, we were able to solve a critical need in the Servicing / Customer Service space. Quick access to specific areas within our policy and procedures is critical for servicing our customers. The install of Helpjuice was able to solve that and other regulatory requirements.
At Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that.
In my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the [admin] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved.
Helpjuice FAQs
Helpjuice has the following pricing plans:
Starting from: $120.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Helpjuice?
Helpjuice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Helpjuice support?
Helpjuice supports the following languages:
English
Q. Does Helpjuice offer an API?
Yes, Helpjuice has an API available for use.
Q. What other apps does Helpjuice integrate with?
Helpjuice integrates with the following applications:
Microsoft SharePoint, Zapier, AUDITWorks, Google Drive, Microsoft Teams, WordPress, Freshdesk, Contact Cloud, Squarespace, Slack, Olark, Salesforce Platform, Intercom, Shopify, Zendesk Suite
Q. What level of support does Helpjuice offer?
Helpjuice offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
Common Helpjuice comparisons
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