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Helpjuice Pricing, Features, Reviews and Alternatives

Helpjuice product overview

Price starts from

$

199

/momonth
Flat Rate

What is Helpjuice?

Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.

Key benefits of using Helpjuice

• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.

• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.

• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.

• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.

• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Videos
Webinars
In Person
Documentation
Live Online

Helpjuice pricing information

Value for money

4.7

/5

75

Price starts from

$

199

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Helpjuice features

Functionality

4.4

/5

75
Total Features40 2 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
API
Document Storage
Activity Dashboard

Functionality contenders

Helpjuice users reviews

Overall rating

4.7

/5

75

Positive reviews

97%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

55

18

2

0

0

Pros
So far so good, love our new help center and love the future I see using HelpJuice here at Pura.

CN

Caine N.

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.

MM

Melissa M.

It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.

AK

Anton K.

Cons
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.

IT

Ischtar T.

No more document all over the network hard to find to share knowledge.

DM

David M.

Well, sometimes had local problems with connecting, but i don't know what was the reason.

NA

Nessibeli A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best knowledge base tool I could find!

Reviewed 2 years ago

Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pros

They also provide full customization service to change the look of the knowledge base per your product's design.

Cons

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great first impression

Reviewed 2 years ago

The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Pros

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Cons

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great online Knowledge Base software.

Reviewed 2 months ago

Very professional and willing to help get us up and running. The ease of use of article creation and the customization of the web page is defiantly helps attract our customers.

Pros

It's ease of setup and use. When they say you will have a knowledge base in five minutes they were right. After creating an account and a few simple steps, we were on our way to creating our new Solution Center. The help from the team to customize our page but give us the flexibility to further modify it to our needs is a welcome feature.

Cons

My main concern is we can't organize uploaded images, files, and downloads. It would be nice to create folders to separate them according to their respective categories and sub-categories.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

We need to add more features

Reviewed 5 years ago

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Helpjuice is a Knowledge Base Champion!

Reviewed 4 months ago

We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Pros

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Cons

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Helpjuice FAQs and common questions

Helpjuice has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available


Helpjuice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Helpjuice supports the following languages:
English


Yes, Helpjuice has an API available for use.


Helpjuice integrates with the following applications:
SharePoint, Zapier, Google Drive, Microsoft Teams, Wordpress, Freshdesk, Contact Cloud, Squarespace, Slack, Olark, Salesforce App Cloud, Intercom, Shopify, Zendesk


Helpjuice offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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