Helpjuice Pricing, Features, Reviews & Comparison of Alternatives

Helpjuice

Cloud-based knowledge management platform

4.71/5 (63 reviews)

Helpjuice overview

Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.

Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.

Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.

Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
www.helpjuice.com

Pricing

Starting from
$55/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Germany

Supported languages

English
Helpjuice screenshot: Helpjuice offers a dashboard that helps in software set-up, customization, and analyticsHelpjuice AnalyticsHelpjuice screenshot: Users can customize the knowledge base with their colors, fonts, and logoHelpjuice screenshot: Intelligent search functionalityHelpjuice screenshot: A knowledge base can include additional features such as FAQsHelpjuice screenshot: The advanced analytics function helps to track contributor performance and generate insightsHelpjuice screenshot: The knowledge base provides content on several topicsCustomizing Helpjuice

Helpjuice reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.6
  4.8
David Miller

Knowledge Base Software That Soars

Reviewed 2015-10-26
Review Source: Capterra

In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic. On his return he was given a ticker-tape parade on the Washington Mall. He had made the impossible become possible. How? Because he had a utter, ruthless dedication to his goal. A SIMPLE, BEAUTIFUL PRODUCT I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software, he'd choose HelpJuice. Why? Because they've applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications). First, my disclaimer: I'm a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end. EASE OF USE HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn't answered in the KB, a query lead capture form appears, so you can answer the query & create a template. CUSTOMER SERVICE & CUSTOMISATION The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you're delighted. SIMPLICITY IN DESIGN & EXECUTION If you're looking for an advanced ticketing based customer support system, don't choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They're right, too. FUNCTIONALITY You get: - Thousands of searches on your KB a month - dozens of user admin accounts; different role/access segmentation - customisation of the KB; support pretty much any which way you want it etc. At the higher end: - 99% SLA - localisation - KB segmentation - making your KB an internal company site

Response from Helpjuice


You're the best, David!

Rating breakdown

Ease of use
Customer support

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Brad Cohen

Great platform for Knowledge Base material

Used daily for less than 6 months
Reviewed 2019-09-13
Review Source: Capterra

With the addition of the Helpjuice software, we were able to solve a critical need in the Servicing / Customer Service space. Quick access to specific areas within our policy and procedures is critical for servicing our customers. The install of Helpjuice was able to solve that and other regulatory requirements.

Pros
At Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that.

Cons
In my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the [admin] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David Michaud

Amazing product

Used daily for 6-12 months
Reviewed 2019-07-08
Review Source: Capterra

My team was impress. No more document all over the network hard to find to share knowledge.

Pros
Easy to use Friendly Interface. The content is indexed so fast

Cons
The editor might gain a few more feature in future Some search option can be optimise

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jason Rojas

Help Juice is amazing

Used daily for less than 6 months
Reviewed 2019-05-08
Review Source: Capterra

I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap

Pros
I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.

Cons
really nothing. the software just works and it does the job

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bill Ledebuhr

Highly customizable Knowledge Base solution

Used daily for free trial
Reviewed 2018-12-28
Review Source: Capterra

Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck.

Pros
- Can customize it to basically anything you want it to be - Great personalized support - Fast customization requests - Really good editor - Plenty of themes to choose from - Analytics are great

Cons
- Can take too much customization to get it to 'feel' right for what you're doing - If you have a private site, sharing articles individually publicly with a client is cumbersome - Full export of site is not great as it exports in excel sheets - No dynamic creation of keywords or related articles - Can't 'continue numbering' in editor - Can't 'copy formatting' in editor - Search results do not contain category 'folders'

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Helpjuice pricing

Starting from
$55/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic edition: $55 per month
Business edition: $199 per month
Scale edition: $249 per month

Contact Helpjuice for more pricing information

Helpjuice features

Access Control
Activity Dashboard
Activity Tracking
Collaborative Workspace
Customizable Branding
Document Storage
Search Functionality

API (237 other apps)
Automatic Notifications (155 other apps)
Calendar Management (107 other apps)
Chat (137 other apps)
Collaboration Tools (256 other apps)
Commenting (166 other apps)
Document Management (135 other apps)
Drag & Drop Interface (143 other apps)
File Management (119 other apps)
Permission Management (167 other apps)
Projections (123 other apps)
SSL Security (119 other apps)
Third Party Integration (161 other apps)

Additional information for Helpjuice

Key features of Helpjuice

  • Set user permissions
  • Tags & keywords
  • Track activity
  • Self-service portal
  • Collaboration
  • Content library
  • Custom branding
  • Document management
  • Full text search
  • Auto-updates
  • Intelligent instant search
  • Self-learning
  • Dashboard
  • Visual analytics
  • Content repository
  • Data management
  • Document tagging
  • Customization tools
  • Knowledge base
  • Advanced analytics
View All Features

Benefits

• Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content.

• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.

• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.

• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.

• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.