GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Helpjuice vs Document360 Comparison (2026)

Add to Compare

Compare similar apps

Guru

4.8

Connecteam

4.6

Confluence

4.5

Good recommendations?

Helpjuice

Document360

Overview

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

120

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

104

Value for money

Ease of use

Features

Customer support

91%

would recommend this app

4.7

292

202

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

Pros

“The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization.”

Kevin W.

Continuous Improvement Manager

“Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly.”

Kathryn W.

Communications Manager

“We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business.”

Kathryn W.

Communications Manager

Pros

“There are also certain limitations around features such as API token usage, daily export size limits, and other usage caps that can introduce additional costs or operational constraints for teams managing documentation at scale. While none of these are deal breakers, improving flexibility, transparency, and turnaround time for enhancements would make the platform much stronger.”

Vignesh S.

Sr Manager

“Finally, the ability to embed media, add callouts, and structure content clearly makes it well-suited for technical writing, especially when you need to explain workflows or systems in a readable way.”

Himani B.

Technical Writer

“I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments.”

Sumukh P.

Assistant Manager

Cons

“There are a few edition features for articules that are still not available.”

Myr B.

Learning and Enablement Mgr

“My main concern is we can't organize uploaded images, files, and downloads. ”

Justin S.

Technical Advisor

“Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.”

Ischtar T.

Digital Analyst

Cons

“Another concern is that several smaller usability or product issues tend to get converted into feature requests, but without a clearly defined GA timeline, making planning difficult.”

Vignesh S.

Sr Manager

“We have also experienced some friction with features such as HTML export, which can be buggy at times and often takes a while to get addressed.”

Vignesh S.

Sr Manager

“Bulk actions, restructuring categories, or moving multiple articles are not always as efficient as expected.”

Himani B.

Technical Writer