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Helpjuice vs Document360 Comparison

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Overview

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant...

Category Leaders

Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

120

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

119

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

90

5

4

3

2

1

69

19

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.7

113

5

4

3

2

1

79

32

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.

Pros

Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
Document360 offers a great standalone help center that integrates with most other tools. They're continually improving their offering.

Cons

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.
No more document all over the network hard to find to share knowledge.
Well, sometimes had local problems with connecting, but i don't know what was the reason.

Cons

Formatting, bullets, spacing, we struggle through this with each article we create.
It can be hard to set up with other applications we use often.
Because it is a complete application, the setup sometimes can be a little scary.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Cataloging/Categorization
  • Categorization/Grouping
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Knowledge Management
  • Multi-Language
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Total features50
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Cataloging/Categorization
  • Categorization/Grouping
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Knowledge Management
  • Multi-Language
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Integrations

  • Total integrations16
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations22
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier