IBM Case Manager Pricing, Features, Reviews & Comparison of Alternatives

IBM Case Manager Reviews

IBM Case Manager

Collaborative case content and process management

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IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries.

With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS.

Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.

IBM Case Manager Mobile is a native app which enables users to work from the field, providing a platform for instant decision-making. The mobile app includes features such as access to solutions and cases, in-baskets, task processing, document viewing, nearby tasks, and more. Case Manager Mobile also lets users personalize the app’s appearance with branding and themes.

IBM Case Manager Screenshots (8)

IBM Case Manager screenshot: IBM Case Manager users can do an advanced search for casesIBM Case Manager screenshot: Users can view case documents in the 'case details' tab in IBM Case ManagerIBM Case Manager screenshot: Users can view all case history using IBM Case ManagerIBM Case Manager screenshot: IBM Case Manager's 'step editor' enables users to gather and organize claim dataIBM Case Manager screenshot: In the 'manage solutions' section, users can deploy solutions into a test environment with IBM Case ManagerIBM Case Manager screenshot: IBM Case Manager is available in the app store for iPhone and iPad, as well as on AndroidIBM Case Manager screenshot: IBM Case Manager mobile version allows users to find nearby tasks using GPSIBM Case Manager screenshot: Manage cases and view detailed information on the go with IBM Case Manager for Android


Intended Users
Large Enterprises, Mid Size Business, Public Administrations
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based
Supported Countries
Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Spanish
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

IBM Case Manager Pricing

Free Trial: Available (No Credit Card required)

Contact IBM Case Manager for pricing.
Financing is available.

Competitors Pricing


Starting from: $40.00/month
Pricing model: Subscription


Starting from: $690.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of IBM Case Manager

  • Real-time access to documents and data
  • Agile design capabilities
  • Single interface design
  • Mobile app
  • Content and process management
  • Advanced analytics
  • Support ad hoc processes
  • Extract critical insight from structured and unstructured in
  • Collaboration tools
  • Task processing
  • Management dashboard
  • Case history
  • Configurability
  • Automation
  • Tracking
  • Email collection
  • File plans for storing content
  • Content lifecycle management
  • Automatic, manual and user-created case tasks
  • Document generator
  • API
  • Administration client
  • Precondition checker
  • Design and deploy solutions
  • Claim and loan processing
  • Complaint management
  • Customization
  • Social media integration
  • Video, audio, images, GPS
  • Audit tracking
  • Pre-built accelerators


IBM Case Manager enables users to deploy case solutions that model real-world business solutions in any industry.

IBM Case Manager’s interface can be easily configured based on user roles and customized to specific needs.

IBM Lotus Sametime Entry seamlessly integrates with the IBM Case Manager client and enables users to use instant messaging.

An embedded rules engine allows business analysts to add decision-making logic to a case solution directly within the builder tool.

Users can view reports that are based on IBM Cognos BI reports and real time monitoring dashboards, as well as see work-in-progress data generated by the Case Analyzer.

Alternatives to IBM Case Manager