What is IBM Case Manager?IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries.
With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS.
Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.
IBM Case Manager Mobile is a native app which enables users to work from the field, providing a platform for instant decision-making. The mobile app includes features such as access to solutions and cases, in-baskets, task processing, document viewing, nearby tasks, and more. Case Manager Mobile also lets users personalize the app’s appearance with branding and themes.