IBM Case Manager Pricing, Features, Reviews & Comparison of Alternatives

IBM Case Manager

Collaborative case content and process management

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IBM Case Manager overview

What is IBM Case Manager?

IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries.

With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS.

Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.

IBM Case Manager Mobile is a native app which enables users to work from the field, providing a platform for instant decision-making. The mobile app includes features such as access to solutions and cases, in-baskets, task processing, document viewing, nearby tasks, and more. Case Manager Mobile also lets users personalize the app’s appearance with branding and themes.


Pricing options
Free trial
Value for money
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Business size



United States, Canada, United Kingdom, Australia

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 3 other languages, Italian, Portuguese, Spanish
IBM Case Manager screenshot: IBM Case Manager users can do an advanced search for casesIBM Case Manager and IBM Datacap accelerate the insurance claim processIBM Case Manager screenshot: Users can view case documents in the 'case details' tab in IBM Case ManagerIBM Case Manager screenshot: Users can view all case history using IBM Case ManagerIBM Case Manager screenshot: IBM Case Manager's 'step editor' enables users to gather and organize claim dataIBM Case Manager screenshot: In the 'manage solutions' section, users can deploy solutions into a test environment with IBM Case ManagerIBM Case Manager screenshot: IBM Case Manager is available in the app store for iPhone and iPad, as well as on AndroidIBM Case Manager screenshot: IBM Case Manager mobile version allows users to find nearby tasks using GPSIBM Case Manager screenshot: Manage cases and view detailed information on the go with IBM Case Manager for Android Positive Business Outcomes with IBM Case ManagerOverview of Editing a Solution in Case Manager Builder

IBM Case Manager reviews

There are currently no reviews of IBM Case Manager.

IBM Case Manager pricing

Pricing options
Free trial
View Pricing Plans

Contact IBM Case Manager for pricing.
Financing is available.

IBM Case Manager features

Activity Tracking
File Management

Access Control (244 other apps)
Activity Dashboard (208 other apps)
Automatic Notifications (192 other apps)
Chat (168 other apps)
Collaboration Tools (373 other apps)
Collaborative Workspace (240 other apps)
Commenting (211 other apps)
Customizable Branding (180 other apps)
Document Management (226 other apps)
Document Storage (243 other apps)
Drag & Drop Interface (187 other apps)
Permission Management (209 other apps)
Projections (153 other apps)
Reporting & Statistics (156 other apps)
Search Functionality (285 other apps)
Third Party Integration (254 other apps)
Workflow Management (158 other apps)

Videos and tutorials

Additional information for IBM Case Manager

Key features of IBM Case Manager

  • Real-time access to documents and data
  • Agile design capabilities
  • Single interface design
  • Mobile app
  • Content and process management
  • Advanced analytics
  • Support ad hoc processes
  • Extract critical insight from structured and unstructured in
  • Collaboration tools
  • Task processing
  • Management dashboard
  • Case history
  • Configurability
  • Automation
  • Tracking
  • Email collection
  • File plans for storing content
  • Content lifecycle management
  • Automatic, manual and user-created case tasks
  • Document generator
  • API
  • Administration client
  • Precondition checker
  • Design and deploy solutions
  • Claim and loan processing
  • Complaint management
  • Customization
  • Social media integration
  • Video, audio, images, GPS
  • Audit tracking
  • Pre-built accelerators
View All Features


IBM Case Manager enables users to deploy case solutions that model real-world business solutions in any industry.

IBM Case Manager’s interface can be easily configured based on user roles and customized to specific needs.

IBM Lotus Sametime Entry seamlessly integrates with the IBM Case Manager client and enables users to use instant messaging.

An embedded rules engine allows business analysts to add decision-making logic to a case solution directly within the builder tool.

Users can view reports that are based on IBM Cognos BI reports and real time monitoring dashboards, as well as see work-in-progress data generated by the Case Analyzer.