IBM Case Manager Collaborative case content and process management 0 reviews 269,667 Alternatives to IBM Case Manager
Explore a recommended list of IBM Case Manager alternatives for your business in 2020. Compare alternatives to IBM Case Manager side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Next generation QMS software for compliance and automation.
What users mention about Intellect See all reviews It's been a good experience. Alice, the Support Team member that we had assisting us with implementation has been awesome. Intellect held my hand throughout the process whenever I needed help. The best and most cost effective product available that provides a rapid development and stable solution. I like the ability to customize the software to meet the company's business requirements and the ease at which this could be done.
Digital Workplace platform for businesses of all sizes
What users mention about Kissflow Digital Workplace See all reviews The overall experience has not been great but because Kissflow offers a free trial we did not invest a lot and saved a lot of time. The customer support was horrendous. Some features were limited. API, webhook quite good, can do something to get the data. Workflow design and permission are great features.
IT & managed services management solution
Document and business process management software
Process management platform for IT Development & Operations
High productivity application PaaS, 100% cloud
Enterprise workflow management
What users mention about Integrify See all reviews It is easy to implement, rich of practice-oriented features and very flexible and powerful. With integrify we achive better operational performance, good ROI and can implement very quickly. Contains lot of good features such as you can create and modify process at ease. You can track your progress as well which provides lot of details. This was also very awkward as most browsers have limited printing support.
Adaptive business process management and workflow automation
The #1 Rated BPM Software!
What users mention about Promapp See all reviews The process management tool is easy to use. It has some really good features which make it a good learning experience for first time users of any web based tool like this one. The software is so easy to use, intuitive, logical & quick. Customer service was fantastic & very friendly to new users, and the short training videos and free webinars are insightful. We use Promapp for Training, Credit Requests, Root Cause Analysis and Opportunity for Improvement - one place for all so very satisfied with the product.
Workflow Software and Low-Code Platform
Demand. Supply. Delivered.
One-stop case management software for law firms of all types
What users mention about Prevail See all reviews Orientation for new employees is also great because the steps and tasks are outlines for them and it is very easy to audit work performed so praise or supplemental training can be delivered timely. The entire system is a Pro for me!!!! I enjoy learning and exploring the system and it makes it so much better having the wonderful staff that you have. Ease of use and ability to keep track of all of the information that I need to associate with each client. I also love the immediate support that is available to users.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Remote monitoring & management platform
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
Business management solution for IT departments & MSPs
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Automation software for all Professional Service Businesses
What users mention about Accelo See all reviews The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind. Mentioning about their blog is good for creating loyalty. We have a lot of different tools and this interrogates with most of them. For those that doesn't the API has been a fantastic solution to get our processes working. Love the product as it allows to manage customers, projects, contracts, finances and time management in the same application. Great list of features in each of this areas to manage them.
Custom online database creation. Low code database software.
What users mention about TeamDesk See all reviews I love the ability to customize to continue to improve our operational systems. I also really like being able to use the software at any time and any place I have internet. I am really glad that i found a fast and easy solution where i don´t need to care about the GUI and can do almost the same as if would program it myself. Ve been programming Teamdesk databases for over 10 years. They have been super responsive to client input and requests for new features.
Workflow & business process organization and control
What users mention about Metatask See all reviews Clean interface, intuitive, lots of functionality, affordable - and some good zapier integrations that let you schedule tasks. Customer Service Team is amazing and I am really happy with their fast response. The minimalism of the UI makes it so much nicer to look at. Ease of access and use is also pretty awesome.
An online work execution platform for any size organization.
What users mention about Smartsheet See all reviews We are able to increase our work agility during our software implementation projects while using this excellent software. Great integrations with other systems. I love how easy it is to use, how visually attractive it is to the eye. Our Plant Manager wants to make things easier for everyone to see how well we are doing overall, this would help. I have used Smartsheet for 8 years and have been pleased with the way it has improved and developed, and when new useful features come out users are well informed.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Project and work management for teams of all sizes.
What users mention about Asana See all reviews Using the free version currently and the free version is good enough for my management. I like the user interface, its very colourful and very easy to understand and navigate even for non-IT user. I did not use Asana to it's potential due to lack of branding and it not being top of mind as compared to some of its competitors. The tool is dull and makes a project look boring. It is a super customizable platform to assign tasks and track them so that all team members have a good workload. The online support is also very helpful.
Secure virtual data room solution
Secure enterprise file sharing made easy.
Cloud based Contract Management and Approval Automation.
Team workflow, SOP and recurring process management platform
What users mention about Process Street See all reviews The worst part is the cancelation procedure which is q manual "request to cancel" and appears to be ignored. I canceled 2 days before the billing date through the website, then I was STILL charged. Process Street is outstanding for both documenting our processes and for tracking work in progress. We use it for both, and have saved tons of time and money. We're slowly finding ways to implement this more and more into our systems. We have a support person on Process Street that's super helpful and responsive to our many questions.
Backup and Disaster Recovery for MSPs
Remote monitoring and management solution for MSPs
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again. Its been great, so easy to use and helpful beyond imagine.
Help desk & billing software for IT service businesses
Transforming the way IT and cybersecurity are delivered.
What users mention about Continuum Fortify See all reviews The interface is very user friendly and has a ton of awesome features. The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.
Turning Sight Into Vistion
What users mention about LogicMonitor See all reviews It has been my greatest pleasure to consistently underutilized and not take advantage of the vast configuration and customization options that this software brings to the table. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.
Remote support for MSPs, IT service providers & helpdesks
What users mention about Splashtop Remote Support See all reviews Super easy to setup, deploy, and maintain. Cost was a driving factor and it fit well into my budgetary guidelines...very affordable in the realm of remote support tools. I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good. Overall my experience with Splashtop has been a good one. Easy to use, user friendly, and inexpensive way to remotely access your PC from anywhere.
IT Automation for Today’s IT World
What users mention about ConnectWise Automate See all reviews We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. We are totally unhappy , every time we need support , it's really difficult to get someone with the right skills , so usually we skip and stay with bug / errors.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
SOC 2-compliant IT documentation management platform
What users mention about IT Glue See all reviews Overall It is a great option for MSP's that I highly recommend. It is good for users in other departments aswell to keep track of important documentation. The documentation system is great and the ability to download all the information you need is very helpful. It's also very secure and has a good innovation team behind it. It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Remote Network Monitoring & Management in an IoT World.
What users mention about Domotz Pro See all reviews We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found. Maybe my favorite feature is how it discovers all the devices on the network and does an amazing job of identifying them. Also the remote device connection feature is worth its weight in gold. This software is easy to use and provide useful information about ones network. I like the ability to test speeds remotely and see all devises on the network.
Best Backup for Businesses of All Sizes
What users mention about Acronis Cyber Backup See all reviews What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is. I like how easy and quick it is to make an image of a computer. I also REALLY like the universal restore feature, this is great for restoring a system on dissimilar hardware. It was very reasonably priced, and it has proven to be such a good tool that I can recommend it to my customers.
Auvik gives you complete network visibility and control.
What users mention about Auvik See all reviews The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding. In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Dives pretty deep and can do some amazing monitoring and scanning into networks. Definitely can help with looking into networks for basics and the intricacies for almost everything you're looking for.
DNS-based web filter, malware/phishing protection & security
What users mention about WebTitan See all reviews Pricing is competitive with other web filtering technologies we have deployed in the past. Active Directory integration is a great feature and helps you identify user behavior. I really like the homepage for WebTitan which is a nice snap shot of the current web landscape of our company. It shows all of the allowed connections and blocked connections which is nice. WebTitan gives security and control of the content of the network. It's good that my company cares about cybersecurity and implemented this solution.
Virtual machine backup and replication for Hyper-V & VMware
What users mention about Altaro VM Backup See all reviews Altaro is a fantastic product at a reasonable cost and does just what we want in a solution. Have had a few odd issues where backups have become corrupted but this may be due to our backup media. We have been very pleased with the performance and are now looking at expanding our use of the product and taking advantage of cloud targets for backup storage.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
All-in-one remote IT monitoring and management platform.
What users mention about Pulseway See all reviews If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough. The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications. I love the fact that Pulseway is so responsive, web accessible, and the support is amazing.
Data warehousing and transformation
What users mention about Panoply See all reviews The speed to solution is a big win for us. We were able to get a full data pipeline up in running in less than half a day. I am working with Geographical data that has latitudes, longitudes and a variable I am trying to analyze. This is a great tool to have for such data structure. Redshift SQL is a little bit annoying, but that has nothing to do with Panoply and their service.
Image labeling & annotation powered by AI & machine learning
Security incident reporting & workflow
Laboratory data and information management software
What users mention about LabCollector See all reviews All in all, a great product. If you have any issues, customer service is happy to help or provide instruction to make the software work for you. Labcollector is an excellent notebook web software I use for my laboratory instruction classes. It is easy to learn for first time users, which makes it versatile to use in the classes. We use it daily to monitor all growth of cells and cultures in the lab. It organizes our SOPs, makes it easy to find them and update as needed.
File protection and data backup solution
Data preparation & work automation for non-technical users
Cloud-based, multi-domain master data management solution
Contact data quality management
Big data management platform
Extract, transform, load platform for cloud data warehouses
What users mention about Matillion See all reviews When they eventually respond to messages it is with an unhelpful response. Generally they will blame us for issues on their end, or they misunderstand the problem completely. They have been a great company to work with. They are very transparent, quick to response, have awesome support and great training. We were using another ETL tool that was great for extract and load, but did not address our transformation needs. That is where Matillion came in and was the perfect fit.
The almighty search platform for all your web content
Web scraping and data extraction service
What users mention about Grepsr See all reviews Easy to use and understand and the customer service was very helpful and responsive. But most of all great value for money. Responsive customer support and a diligent team that strives to provide the best output - will highly recommend. Customer service has been great. They are very helpful getting the information you need.
Talend, a leader in cloud data integration & data integrity
Machine learning (ML) application building platform
Product Experience Management (PXM) Software
What users mention about Salsify See all reviews Insights is helpful, and the customer service team is fairly responsive. Once they do get back to you, they usually have the answer you are looking for which is great. This is great for categorizing/classifying many products to allow easy access to information. Easy search feature, great for adding images and excess information in on location. We were having a horrible time trying to keep up with content demand from dozens of retailers all with different systems.
Product data management (PIM) for eCommerce
Manufacturing Intelligence for Electronics Production
Cloud-first data protection service
Enterprise file sharing & content governance
What users mention about Egnyte See all reviews Favorite aspect is the ability to share files and be notified when and where they are opened from. It's also nice to have version history for files. Egnyte does a great job for online secure document storage. With tight hierarchal permissions, it's a great option for remote companies who don't have local offices to secure sensitive documents. So far, very satisfied with it. Great for remote/distributed teams, good value for the money vs the mainstays like Dropbox and Box.
Advertising Analytics Platform for Online Marketers
Cloud, on-premise or hybrid data management & preparation
Build online database applications without coding.
Two-way contact sync between your cloud applications.
What users mention about PieSync See all reviews Even though mostly it’s users error but it is hard to determine the error with current system available. It should have more software programs in it. PieSync made it incredibly easy to set up all the sync integrations, even for me being a non-technical person. I highly recommend this solution and am so happy we chose it. I don't know if I've ever evangelized about a technology that I've cancelled before, but consider me a true believer. This is a superb company with a great product.
Cloud-based field operations management platform
Business intelligence & analytics
What users mention about Tableau See all reviews I have been using different visualization tool but tableau is very easy tool to use. Some of the good feature I liked most are the switching or swapping functionalities of the views is awesome. Feature rich, intuitive, good pricing and it makes for some beautiful dashboards. You can literally be up in minutes with this software with a little elbow grease. There is an active Tableau community online, and it's easy to get your questions answered when you need help. The company's own support services are generally pretty good, too.
Cloud-based organization & collaboration tool
What users mention about Airtable See all reviews A great web solution that helps you make beautiful sheets without the hassles of excel. The UI is what people first comment on when I invite them to our shared set of bases--either "it looks great" or "this is easy" or something like that. I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.
Embedded business intelligence & data visualization
BI & dashboard software for multiple, large data sets
What users mention about Sisense See all reviews My Org has huge volume of data and easy and quick analysis on this huge data set made super easy by Sisense. Great Visualizations as well and amazing Tech-Support. The support is outstanding and the account managers are always there making sure your experience is successful. Sisense support is super helpful and extremely responsive. I fell like whenever I have a problem, it is being resolved quicker than I expect.
The World's Most Intuitive PSA Solution
AI-powered optimization software for Amazon ads
PSA software fuels your projects from bid to bill to loyalty
The last CMS you'll ever need.
What users mention about Agility CMS See all reviews Its amazing and very effective for faster delivery of content mamangement solutions. Support: The Best part is customer support. I personally found Agility customer support very friendly with quick resolution time. I feel like Agility has the opportunity to provide guidance and ideas as well as technical help, but is not using it.
Professional Services Automation Software
What users mention about Projector PSA See all reviews Superb product, and without any shadow of a doubt, the best support people I have worked with on over 20 years in IT. Very comprehensive set of capabilities, carefully thought-through in design and implementation. It has a big improvement in ease of use over other Professional Service software and services we had previously used.
Cloud-based project & portfolio management software
What users mention about KeyedIn Projects See all reviews We are early in our adoption, but the most significant observation is the quality of the delivery of the implementation. Particularly, the consultant has been excellent. The comprehensive functionality compared with competitor solutions. The ability to collaborate outside of the organisation. Feature rich, graphically rich, intuitive user interface, with strong portfolio and programme capabilities.
The Leading Cloud Professional Services Automation Solution
Project management and collaboration tools
What users mention about Easy Projects See all reviews It greatly improves our ability to see the health of every project on the floor from any office. EP's commitment to helping and listening to their customers has also been a great asset. We were satisfied and up untill now are happy to have such an easy in-use and simple tool. Special thanks to a Support Team that is promptly reacting to any of our requests. Easy Projects is so incredibly easy to use and the company really loves feedback on how to improve. That is something I can appreciate as my company strives for continuous improvement.
Web-based applicant tracking & PSA software
What users mention about Conrep See all reviews Excellent experience with the software and all the personnel. We have host the software onsite and offsite and both applications have been very positive. This software has compatibility issue, which I hate about it the most. And I am using for more than 4 years now and their support persons were extremely polite and helpful.
Time tracking, task management, & project management.
What users mention about Intervals See all reviews Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems. Its flexibility and ease of use put Intervals in a class all its own in my opinion. Works great for our needs.
Professional service automation tool built on Google G Suite
Enterprise Project Management Solution
What users mention about Clarizen See all reviews Ability to use for multiple solutions in addition to Agile Project Management. Ve been in the business for over 30 years and Clarizen Customer Care in the best I've experienced in a very long time. The vendor is very nice to deal with from a sales perspective, as well as with training. We are very pleased with Clarizen and will continue to use it after our initial subscription is up. We have used Clarizen for years and recommend it to all our clients. We are always asked for solutions that integrate with Salesforce.com and now we have a solution we can refer with confidence.
Time, billing, expense, and project management software
What users mention about BigTime See all reviews I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative. I love that Big Time has the capability of integrating a variety of content that can help us organize systems and better perform. My overall experience with BigTime has been great, the software is easy to use and navigate, and the customer support has been fast and helpful in answering any questions I have had.
Time tracking & billing software for professional services
What users mention about AccountSight See all reviews We like the pricing too. I would rate AccountSight outstanding for the number of useful features specially for consulting business like ours, for the ease of use and for great service/support. The combination of timekeeping and expense tracking in the same product is excellent and my team members have been very happy since we started using AccountSight. I absolutely love this system. It is easy to use and is great for keeping track of timekeeping.
A full-suite alternative to point project mgmt solutions
What users mention about Forecast See all reviews I like how Forecast is intuitive, fast and most importantly, fun to use. When completing tasks, you get an avatar popping up telling you great job which is fund. Powerful reporting - easy to see where projects are over/under spending. Fantastic UX with many control points throughout the software. Filters on project pages to see only your tasks, or only certain tasks filtered by tags is neat. Nice integrations and full REST API is a nice addition.
All-in-one, client-focused project management for teams.
What users mention about Avaza See all reviews The easy to use interface, which translates to mobile super easily. Really happy with a couple of features I cannot find elsewhere, which helps our companies efficiency and flow. With Avaza I have better control over the timeline and status of my projects. I love the invoicing and ability to send out the invoices and communications directly from the app. Avaza allows me to keep all my clients and their individual projects in one place without sorting through a maze of emails (or worse - missing an email).
Project Management, Resource Planning, & PSA software
What users mention about Mavenlink See all reviews My overall impression is that it was a very good tool. My company only used it for timekeeping pretty much at the time, and was just beginning to understand the usefulness of this software. Our team is so happy to have made the switch to Mavenlink. The sales and support team have been outstanding. Our client success manager Jacquie Smith always makes sure the Weejee team have a great experience. The customer service is great and very responsive.
Intelligent Professional Services Automation
Project and Portfolio Management Software
What users mention about Sciforma See all reviews As a certified project manager (PMP), I can say this software fits very nicely with my training and it has great ease of use. Annoying to scroll through all the categories to find what you need. Ability to see the hours updated in real time when you enter them, ability to standardize categories.
HR, payroll, and benefits
What users mention about Namely See all reviews It is user friendly, accurate, and reliable. I also love working with a dedicated payroll rep each payroll cycle to help make things run smooth and efficiently. M a big fan of the user interface and ease of processing my documents. Overall a good value for the money. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do.
Comprehensive business management software.
What users mention about Scoro See all reviews Great implementation process and support. We’re pleased with the chosen solution and continuous tool improvement process. The software itself allows many functions and settings to be activated by user. Great platform and superb service, if you need support from Scoro team. I have been using Scoro software now about one year and im totally fan with it. Scoro makes my everyday life very easy and helps me to make profit for company.
Delighted Customers. Unbeatable Integrations.
What users mention about Nexonia Expenses See all reviews Love that there is a mobile app as our employees are in the field a lot so it helps them remember what to track. The receipt picture function is great too. I like Nexonia because it is pretty user friendly. I haven't had to use customer service yet so I'm not certain how good that would be. It is cloud-based and therefore perfect for mobile management of staff expenses in my organization.I love the approval workflow , and how Nexonia integrates seamlessly with our inhouse ERP tools.