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IBM Content Manager
Collaborative case content and process management
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IBM Content Manager - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: February 2026
IBM Content Manager overview
What is IBM Content Manager?
IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries.
With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS.
Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.
IBM Case Manager Mobile is a native app which enables users to work from the field, providing a platform for instant decision-making. The mobile app includes features such as access to solutions and cases, in-baskets, task processing, document viewing, nearby tasks, and more. Case Manager Mobile also lets users personalize the app’s appearance with branding and themes.
Key benefits of using IBM Content Manager
IBM Case Manager’s interface can be easily configured based on user roles and customized to specific needs.
IBM Lotus Sametime Entry seamlessly integrates with the IBM Case Manager client and enables users to use instant messaging.
An embedded rules engine allows business analysts to add decision-making logic to a case solution directly within the builder tool.
Users can view reports that are based on IBM Cognos BI reports and real time monitoring dashboards, as well as see work-in-progress data generated by the Case Analyzer.
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IBM Content Manager's features
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IBM Content Manager support options
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IBM Content Manager FAQs
IBM Content Manager has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations
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Q. What languages does IBM Content Manager support?
IBM Content Manager supports the following languages:
English
Q. Does IBM Content Manager support mobile devices?
IBM Content Manager supports the following devices:
Android, iPad, iPhone
Q. Does IBM Content Manager offer an API?
No, IBM Content Manager does not have an API available.
Q. What level of support does IBM Content Manager offer?
IBM Content Manager offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base