IBM Case Manager Features

IBM Case Manager

Collaborative case content and process management

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IBM Case Manager Feature Summary

  • Real-time access to documents and data
  • Agile design capabilities
  • Single interface design
  • Mobile app
  • Content and process management
  • Advanced analytics
  • Support ad hoc processes
  • Extract critical insight from structured and unstructured in
  • Collaboration tools
  • Task processing
  • Management dashboard
  • Case history
  • Configurability
  • Automation
  • Tracking
  • Email collection
  • File plans for storing content
  • Content lifecycle management
  • Automatic, manual and user-created case tasks
  • Document generator
  • API
  • Administration client
  • Precondition checker
  • Design and deploy solutions
  • Claim and loan processing
  • Complaint management
  • Customization
  • Social media integration
  • Video, audio, images, GPS
  • Audit tracking
  • Pre-built accelerators

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Mobile apps

iOS App


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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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