livepro vs Guru

Confluence

Notion

Salesforce Service Cloud

Tidio

Bloomfire

Salesforce Starter

Compare livepro and Guru based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Management

Full Text Search

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Alerts

Mobile Interface

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Online Forums

Pre-built Templates

Real-Time Analytics

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Self Service Portal

SEO Management

Single Sign On

Social Media Integration

SSL Security

Survey/Poll Management

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

livepro

Android

Linux

Web-based

Windows

iPad

iPhone

Workforce Planning and Capability Manager

There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business.

Customer Service Officer

I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.

Knowledge Manager

Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge.

Process Improvement Consultant/Business Analyst (Secondment)

There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.

Knowledge Specialist

Easy to set up and tailor to our company's specific needs. I love that it can be customised to be fit for purpose.

Clerical staff

Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.

Absolutely love it, easy to use, a great resource for our team.

Knowledge Management Specialist

The ability to create quizzes is great as it enables us to text users knowledge of the site and how to locate information.

Knowledge Management Supervisor

The great thing about LivePro is how easy it is to author and administrate content.

National Manager Workplace Advice Line

Helps staff deliver best customer service and share knowledge.

Ease of use in implementing a KMS solution. Tools such as rocket and work instruction make creating cohesive process incredibly ease.

Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.

One of the best CMS with a useful feedback feature.

Founder

The platform needs to be updated as there are quite a few bugs and errors such as formatting related.

Director of Training and Development

Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system.

The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need.

Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.

Learning and Development Consultant

Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.

livepro screenshot: livepro knowledge base

livepro screenshot: livepro article template

livepro screenshot: livepro knowledge search

livepro screenshot: livepro feedback management

livepro screenshot: livepro knowledge quiz

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

@mentions

Activity/News Feed

AI Copilot

Assignment Management

Audio/Video Messaging

Behavior Tracking

Calendar Management

Chat/Messaging

Compliance Management

Data Capture and Transfer

Employee Activity Monitoring

Employee Communities

Employee Directory

Employee Engagement

Employee Onboarding

Event Calendar

Faceted Search/Filtering

File Sharing

For Enterprises 

Fuzzy Search

Generative AI

Indexing

Mass Notifications

Mobile Access

Multiple Data Sources

Natural Language Search

Newsletter Management

Productivity Tools

Progress Tracking

Project Management

Query Suggestions

Read Receipts

Real-Time Data

Real-Time Updates

Reminders

Remote Access/Control

Remote Support

Scheduled Messaging

Search/Filter

Secure Data Storage

Semantic Search

Sentiment Analysis

Task Management

Text Analysis

To-Do List

Visual Notifications

Guru

Sr. Customer Success Manager

Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.

Account Executive 

I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.

Customer Service representative 

As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.

Sagar 

I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.

Easy and intuitive to use, good for decentralization and shared accountability.

Graphic Designer

I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.

Customer Support Specialist

It is the best of the best knowledge base management tools I've used in so many years in Customer Support.

Director EBusiness

Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.

Internal Communications Officer

I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.

Mid-Market Account Executive

I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.

Facilitator 

Great tool for storing useful knowledge tools.

Product Specialist

It's been a huge asset in keeping up to date on product functionality as well as internal processes.

livepro vs Guru Comparison (2026)

livepro vs Guru Comparison (2026)

livepro

Guru

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives