Microsoft Teams vs CloudTalk

Zoom Workplace

Google Workspace

Google Meet

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

accountant

It hard to contact customer service if you have a problem.

Teacher

I am amazed at the creator of MS Teams to think about this kind of app that all we need will be in one app. And with their great customer service, I am assuring you that this app will be a trend even after this pandemic.

Field Service Coordinator

Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agenda Management

Alerts/Notifications

Annotations

Application Management

Assignment Management

Audio Calls

Audio Capture

Auto Framing

Automatic Transcription

Availability Indicator

Backup and Recovery

Brainstorming

Breakout Rooms

Calendar Management

Calendar Sync

Call Conferencing

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Conferencing

Contact Management

Data Import/Export

Data Security

Desktop/Browser Sharing

Discussions/Forums

Document Management

Document Storage

Email Management

Email Reminders

Event Management

Event Scheduling

File Management

File Sharing

File Transfer

Group Messaging

Host Controls

Interaction Tracking

Live Chat

Meeting Management

Meeting Notes

@mentions

Microsoft Outlook Integration

Mobile Access

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Multi-User Collaboration

On-Demand Webcasting

Online Voice Transmission

Polls/Voting

Presentation Streaming

Presentation Tools

Presenter Control Management

Private Chat

Project Management

Quizzes

Real-Time Chat

Real-Time Notifications

Real Time Screen Sharing

Real-Time Updates

Recording

Reminders

Remote Access/Control

Remote Support

Reporting & Statistics

Role-Based Permissions

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Search/Filter

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Targeted/Locked Screen Sharing

Task Management

Template Management

Third-Party Integrations

Two Way Audio & Video

Two-Way Audio & Video

User Management

User Profiles

Version Control

Video Chat

Video Conferencing

Video Layouts/Views

Video Streaming

Video Support

Virtual Backgrounds

Reviews for Microsoft Teams come from a wide variety of industries, including information technology and services (11% of reviewers), computer software (7%), and education management (5%). The most frequent use case for Microsoft Teams cited by reviewers is meetings (69% of reviewers).

Users and use cases

Most reviewers indicate that Microsoft Teams delivers strong value for money, especially for organizations using Microsoft 365, and they appreciate the included features and free plan. Some users say advanced features require costly upgrades or higher-tier licenses.

Value for money

The Microsoft Teams integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.7 out of 5 for its integration with Microsoft Teams), Microsoft SharePoint (a document management product, 4.5), and Microsoft Word (a document generation product, 4.7).

Integrations

Microsoft Teams is a meeting solution with key features that include two-way audio and video, real-time screen-sharing, real-time chat, video conferencing, mobile access, and more.

Proprietary

Microsoft Teams

Web-based

Android

Windows

iPhone

iPad

Webex Suite

Zoom Events and Webinars

Slack

GoTo Meeting

Discord

TeamViewer ONE

Google Chat

monday.com

Dropbox Business

Zoom Phone

WhatsApp

Jira

Basecamp

GoTo Webinar

Workplace from Meta

Rocket.Chat

Microsoft Teams (Free)

Microsoft Teams Essentials

Microsoft 365 Busines Standard

Complex and unintuitive navigation

Transportation Supervisor

Navigating between different functions can be troublesome. And if you hit "back" on your browser instead of on teams it takes you all the way back to the beginning.

Administration

Navigation on the file-sharing tab can be cumbersome, e.g., selecting the back arrow takes you back to the first page of the file-sharing tab instead of the page prior.

43% of reviewers feel negative about Microsoft Teams’ navigation. Users find the interface overwhelming, especially for new or less tech-savvy users. They mention that navigating between teams, channels, and files can be confusing and time-consuming. Reviewers also report that the abundance of features and convoluted menus make it difficult to locate specific functions or information, leading to frustration and a steeper learning curve.

Inconsistent and overwhelming notifications

General Manager

Has bugs - sometimes loses message history, not synchronizing b/n desktop and mobile apps, not showing the correct status, not sending notifications on time, etc.

Manager

They also have a system where you get an email notification if you have an unread Teams notification on the software, but these emails are delayed and do not come at a uniform time.

71% of reviewers feel negative about Microsoft Teams’ notification system. Users report that notifications are often delayed, inconsistent, or overwhelming, making it hard to keep track of important messages. They mention difficulties with customizing alerts, missing notifications, and notification overload, which can be distracting. Reviewers also highlight issues with notification syncing across devices and challenges in managing unread messages efficiently.

Confusing file management structure

System Architect

I can't delete a folder with a folder/file inside. While I am moving/deleting mass folders, I can only drill down to the bottom-est level and delete each files manually.

We have differnt projects filed in a specific format in SP, however teams works indepdentsly of that and we cant really maintain the same channel/folder stucture across .

47% of reviewers feel negative about Microsoft Teams’ file management. Users indicate that organizing, locating, and managing files within Teams can be confusing and cumbersome. They mention challenges with folder structures, syncing issues with SharePoint, and limited file handling features. Reviewers also report difficulties with permissions, duplicate files, and the need to open documents outside Teams for full functionality, which complicates collaboration.

Resource intensive and slow performance

Marketing Manager

This is extremely bloated software. If you are working off a corporate laptop, Teams will gobble up the majority of your RAM, making it very slow and difficult to run other programs simultaneously.

82% of reviewers feel negative about Microsoft Teams’ performance and speed. Users report that the app consumes significant system resources, leading to slow load times, lag during meetings, and frequent freezes, especially on older or less powerful devices. They mention issues with high RAM and CPU usage, slow search functionality, and dependence on strong internet connections. Reviewers find these performance problems disruptive to multitasking and daily workflows.

Frequent bugs and glitches

Assessment Associate 

Previously there were issues with the desktop app being unable to refresh and update upon login, therefore not being able to access files / the current development(s).

71% of reviewers feel negative about bugs and issues in Microsoft Teams. Users say they encounter frequent crashes, login problems, and glitches with status indicators or notifications. They mention difficulties with syncing, document access, and switching between organizations. Reviewers find that these recurring technical issues can interrupt meetings, delay work, and require time-consuming troubleshooting, which impacts overall reliability.

Critical during pandemic shifts

Human Resources Generalist

I'm utilizing Microsoft Teams as a piece of the Office suit both at my association and my college and it has been a significant apparatus particularly during the pandemic when all people began performing from home and distant working as the new typical.

Analista de Sistemas

In the scenario in which we currently live (currently pandemic) this software proves to be something really useful and functional, solving with elegance and practicality a communication problem that most people were using, from corporate meetings to classes in an educational environment.

92% of reviewers feel positive about Microsoft Teams’ role during the pandemic. Users say Teams was essential for maintaining business continuity, enabling remote work, and supporting virtual meetings and classes. They highlight how Teams allowed organizations to adapt quickly to new working conditions, keep teams connected, and manage projects without disruption. Reviewers also mention that Teams’ features made it easier to collaborate and communicate despite physical distancing requirements.

Centralized file sharing and chat

Researcher

I love how it integrates everything in a single tool, including chat, file sharing, voice and video calls. Because of that, I can easily call a friend or share a file without switching to another tool, which significantly improves my productivity.

94% of reviewers feel positive about Microsoft Teams’ file and chat capabilities. Users say they appreciate having chats, meetings, and file sharing all in one platform, making it easy to collaborate and keep project materials organized. Reviewers find it convenient to share documents, access chat history, and manage meetings without switching between multiple tools. They mention that the integration with Office 365 and the ability to access files from any device streamlines communication and boosts productivity for remote and distributed teams.

Efficient office communication hub

Human resource analysis 

Microsoft teams give the capabilities to bring individuals who are working from home as if they are in the office they also make it easy to combine other software products such as word excel outlook during presentations

93% of reviewers feel positive about Microsoft Teams as an office communication solution. Users indicate that Teams helps streamline internal communications, making it easier to connect with colleagues, share updates, and manage meetings. They appreciate the integration with other Microsoft Office tools, which supports daily workflows and document sharing. Reviewers also mention that Teams enables effective communication across departments and locations, supporting both remote and in-office employees.

Prokurist

The chat, video meeting, and file-sharing features work smoothly, and the integration with Word, Excel, PowerPoint, SharePoint, and other Microsoft tools saves a lot of time.

Microsoft Teams allows teams to communicate through chat instead of relying heavily on email, collaborate in real time by securely editing files together, and save documents to the cloud, reducing the need for local storage and improving workspace efficiency.

Process Engineer

Microsoft Teams is a very robust tool that I use daily for tasks such as collaborating with coworkers via direct messaging or audio/video calls, participating in meetings with colleagues, and shared file storage.

Salesman

Microsoft teams has been a great communication tool for our company considering we have three different store locations so we don’t get to see everyone that works in our company face-to-face on a daily basis so this makes communication easy and keeps us organized on our expectations for the day

Graphic Designer

The most impressive aspect of Microsoft Teams for me and my job role is the instant sharing of large files and videos for others to view, saving me time and effort using different platforms to do this.

Instructor Designer

I’ve used it extensively for cross-functional collaboration, remote meetings, project coordination, and document co-authoring. When paired with clear communication norms and thoughtful channel organization, Teams significantly improves efficiency, transparency, and team alignment—especially in remote or hybrid environments.

Web Designer

My teams audio and video meeting by this platform has made our productive and efficient as it records the meetings which can be accessed by the team members.

Pre Litigation Legal Assistant

It greatly helps to improve fast, effective and instant communication with the work team, especially large teams, allowing the creation of small groups and the customization of group reorganization as we see fit.

Owner

I exclusively use Teams for a job that requires me to virtually assess and consult with other medical professionals and Teams offered the highest level of security which is needed when discussing medical records.

Microsoft Teams vs CloudTalk Comparison (2026)

Microsoft Teams vs CloudTalk Comparison (2026)

Microsoft Teams

CloudTalk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives