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Microsoft Teams vs Freshchat Comparison (2026)

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Zoom Workplace

4.6

Google Workspace

4.7

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4.5

Good recommendations?

Microsoft Teams

Freshchat

Overview

Cloud-based collaboration platform unifying chat, video meetings, calling, and file sharing for teams of all sizes.

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

₹

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

11.1K

6.5K

3.5K

867

156

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.2

178

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“The video conferencing functionality is reliable and includes useful features such as screen sharing, meeting recordings, live captions, and background effects.”

Ashley G.

HR Manager

“Its tight connection with Microsoft 365 makes collaboration feel natural — documents open instantly, multiple people can edit at once, and everything stays synced across Outlook, OneDrive, and SharePoint.”

Keely F.

Patient Care Coordinator

“Overall, Microsoft Teams remains an effective and versatile collaboration tool that enhances communication, teamwork, and operational efficiency. When combined with complementary project management applications, it can provide an even more comprehensive solution for managing projects and supporting organizational success.”

Cyrene J.

Property Administrator

Pros

“It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow.”

Prasad H.

Data Engineer

“Freshchat gives supervisors a clear picture of ongoing conversations, making it easier to monitor workloads and ensure customers aren’t waiting too long for responses.”

Shaunak B.

Sr analyst

“We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback.”

Mohd A.

Founder

Cons

When I have set up Teams meetings via teams (instead of via Outlook) there is a glitch that occurs - the meeting reminder that I set automatically changes to “no reminder” after I create the meeting so meeting attendees do not receive a 15 reminder before the meeting starts.

Kari J.

Internal Auditor

“Teams can be hard to navigate around to find niche settings or features, including uploaded files - without a preview feature, or a decent filter, it can be easy to lose track of spreadsheets, documents, and images. When there is a lot of communication going on, it can get messy.”

Maria P.

Accessories Designer

“In some cases, too many clicks are required to get to what I need; for example, getting to chats and files. When you are also working in multiple teams it can be quite overwhelming with the notifications, and it would be nice to have more control to lend what is most important.”

Luis V.

Account Executive

Cons

“While the platform offers useful AI capabilities, some features occasionally fall short of evolving industry standards, and customer support responsiveness can be inconsistent at times.”

Srithika S.

Senior Product Designer

“Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.”

Atiradh W.

Chief Technology Officer

“Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows.”

Vishnu J.

Software Engineer