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Microsoft Teams vs Freshchat Comparison

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Overview

Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference...

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,083

1,400

344

59

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.0

(68)

5

4

3

2

1

26

25

9

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

The mobile app is fantastic and so far offers the same capabilities as the desktop app. It's nice having a preserved chat channel around the team and promotes an added degree of organization.
Love all the apps that can be linked to the software and the personalization abilities. Also good that you can easily track what files were sent.
To start with, i must disclose that Microsoft Teams makes communication easier, smooth and easy. Behind it, there is a great customer support team, very helpful and responsive.

Pros

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.
Superb as a customer support tool for quick communication with clients. Both to provide information and to resolve issues.
The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Cons

I have yet to figure out all the features in the program. I have a weak internet, therefore loose the video and sometimes the sound is distorted.
The teams arrangement is not straightforward and the UI is very busy. Often times, notifications are lost when there are multiple channels within a team and those channels are in the collapsed view.
Notifications for teams are not automatically enabled so you have to enable it yourself but you might run into problems because it is not very user-friendly.

Cons

Each response takes a long time. Documentation is poor - they have a page that tells you to copy some code.
Customer service sometimes missed messages due to this.
There are times when a comm will be sent via the bot but no response will come through for about a minute.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features67
  • "What If" Scenarios
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Storage Management
  • Desktop Notifications
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Multimedia Support
  • Permission Management
  • Personalized Profiles
  • Policy Management
  • Project Notes
  • Project Planning
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Two-Way Audio & Video
  • Usage Tracking
  • User Management
  • User Photos
  • Video Conferencing
  • Video Support
  • Visitor Tracking
  • Workflow Management
  • Total features46
  • "What If" Scenarios
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Storage Management
  • Desktop Notifications
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Multimedia Support
  • Permission Management
  • Personalized Profiles
  • Policy Management
  • Project Notes
  • Project Planning
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Two-Way Audio & Video
  • Usage Tracking
  • User Management
  • User Photos
  • Video Conferencing
  • Video Support
  • Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations249
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations19
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Microsoft Teams vs. Freshchat

See how Microsoft Teams and Freshchat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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