App comparison
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ServiceNow Customer Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate requests and deliver effortless experiences
ServiceNow Customer Service Management Alternatives & Competitors (2026)
Top 6 free alternatives
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.3
Value for money
Starting price
No pricing info
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Logi Symphony
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Analytics that work everywhere - including where your data a
0.3
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Visual Analytics
5/5
Trend/Problem Indicators
5/5
Key Performance Indicators
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.6
Value for money
Starting price
No pricing info
0.1
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Smartsheet
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online work execution platform for businesses of all sizes
0.3
Value for money
Starting price
No pricing info
Functionality
SSL Security
5/5
Payroll Management
5/5
Multi-board
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Shippo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The leading multi-carrier e-commerce shipping platform
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
Data Import/Export
5/5
Reporting & Statistics
5/5
Labeling
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Revver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud based, dynamic document-work management system
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Data Security
5/5
Real-Time Notifications
5/5
Annotations
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Adobe Workfront
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online enterprise work management software
0.1
Value for money
No pricing info
Starting price
No pricing info
Functionality
Email Management
5/5
Task Tagging
5/5
Data Visualization
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ERP and CRM applications from Microsoft
Value for money
Starting price
No pricing info
Functionality
Trend Analysis
5/5
Financial Analysis
5/5
For Real Estate
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise CRM software
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Customer Complaint Tracking
5/5
Client Management
4.8/5
Customer Database
4.8/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Most powerful, all-in-one solution for community engagement.
0.3
Value for money
Starting price
No pricing info
Functionality
Discussions/Forums
5/5
Reporting/Analytics
5/5
Recurring/Subscription Billing
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.
Value for money
Starting price
No pricing info
0.2
Functionality
Vulnerability Scanning
5/5
Threat Response
5/5
Real-time Alerts
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based enterprise resource planning solution
0.9
Value for money
Starting price
No pricing info
0.4
Functionality
Financial Management
5/5
Contact Management
5/5
Bank Reconciliation
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simplify, automate, and elevate your inventory management
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Recurring Orders
5/5
For Retail
5/5
Transportation Management
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video Editing Platform
0.2
Value for money
No pricing info
Starting price
No pricing info
Functionality
Video Streaming
5/5
Event Scheduling
5/5
Third-Party Integrations
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Visual collaboration tool for shared project perspectives
0.5
Value for money
Starting price
No pricing info
Functionality
Data Synchronization
5/5
Forms Automation
5/5
Campaign Planning
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Low-code BPM Software
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Dashboard
5/5
User Management
5/5
Project Planning
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Develop enterprise & customer-facing apps
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Database Support
5/5
User Interface
5/5
Iteration Management
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BI visualization and reporting for desktop, web or mobile
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Ad hoc Analysis
5/5
Activity Dashboard
4.8/5
Data Visualization
4.7/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Solutions for On-line businesses
0.6
Value for money
Starting price
No pricing info
0.1
Functionality
Quotes/Estimates
5/5
Invoice Creation
5/5
Expense Tracking
5/5
Top Features
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Automated Routing
5/5