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ServiceNow Customer Service Management
5
81
4
50
3
16
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Last updated: March 2026
ServiceNow Customer Service Management Alternatives & Competitors (2026)
Top 7 free alternatives
0.6
Value for money
Starting price
No pricing info
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.3
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.3
Value for money
Starting price
No pricing info
Functionality
Analytics
4.4/5
API
4.4/5
Access Controls/Permissions
4.3/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.4
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.2
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.3
Value for money
Starting price
No pricing info
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.6/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.4
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.3
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.5
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.5
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Access Controls/Permissions
4/5
Alerts/Escalation
3.5/5
Activity Tracking
N/A
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5