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ServiceNow Customer Service Management Logo

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ServiceNow Customer Service Management Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
ServiceNow Customer Service Management logo

71

182

111

features in common

71

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
ServiceNow Customer Service Management logo

73

158

111

features in common

73

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.4

ServiceNow Customer Service Management logo
4.1

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
ServiceNow Customer Service Management logo

61

115

111

features in common

61

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.3

ServiceNow Customer Service Management logo
4.1

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
ServiceNow Customer Service Management logo

72

179

111

features in common

72

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Value for money

LiveAgent logo
4.7

0.6

ServiceNow Customer Service Management logo
4.1

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
TeamSupport logo

The complete B2B solution for great customer support

visit website

Features

Total

TeamSupport logo
ServiceNow Customer Service Management logo

62

109

111

features in common

62

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(845)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4

0.3

ServiceNow Customer Service Management logo
4.1

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
ServiceNow Customer Service Management logo

70

198

111

features in common

70

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(764)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Zoho CRM logo

CRM software that helps you sell smarter, better, faster.

visit website

Features

Total

Zoho CRM logo
ServiceNow Customer Service Management logo

61

202

111

features in common

61

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.7K)

Top features

  • Gamification

    5.0

  • Business Process Automation

    5.0

  • Website Integration

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho CRM logo
4.3

0.2

ServiceNow Customer Service Management logo
4.1

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
monday.com logo

Project Management Made Easy

visit website

Features

Total

monday.com logo
ServiceNow Customer Service Management logo

69

461

111

features in common

69

features in common

monday.com logo

monday.com user ratings

Functionality

4.4
(4.8K)

Top features

  • Inventory Tracking

    5.0

  • User Management

    5.0

  • Dashboard

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$9/month

Value for money

monday.com logo
4.3

0.2

ServiceNow Customer Service Management logo
4.1

What users say about monday.com's value for money

The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

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Features

Total

JIRA Service Management logo
ServiceNow Customer Service Management logo

43

114

111

features in common

43

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(668)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$17.65/month

Value for money

JIRA Service Management logo
4.3

0.2

ServiceNow Customer Service Management logo
4.1

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo

A complete IT service management (ITSM) tool for business

visit website

Features

Total

Freshservice logo
ServiceNow Customer Service Management logo

45

132

111

features in common

45

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(575)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.3

ServiceNow Customer Service Management logo
4.1

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SysAid logo

The most advanced AI-powered ITSM platform in the market

visit website

Features

Total

SysAid logo
ServiceNow Customer Service Management logo

53

123

111

features in common

53

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(446)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.5

ServiceNow Customer Service Management logo
4.1

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
NICE CXone logo

Cloud Contact Center Software

Features

Total

NICE CXone logo
ServiceNow Customer Service Management logo

54

126

111

features in common

54

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(571)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Activity Tracking

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1
ServiceNow Customer Service Management logo
4.1

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
ServiceNow Customer Service Management logo

41

95

111

features in common

41

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.4

ServiceNow Customer Service Management logo
4.1

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
LiveChat logo

Customer service software that boosts online sales.

Features

Total

LiveChat logo
ServiceNow Customer Service Management logo

38

59

111

features in common

38

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.4

ServiceNow Customer Service Management logo
4.1

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
EngageBay CRM logo

Integrated sales & marketing software for growing teams

Features

Total

EngageBay CRM logo
ServiceNow Customer Service Management logo

52

228

111

features in common

52

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(782)

Top features

  • Multi-Account Management

    5.0

  • Customer Segmentation

    5.0

  • Content Delivery

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.7

0.6

ServiceNow Customer Service Management logo
4.1

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
ServiceNow Customer Service Management logo

71

423

111

features in common

71

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(847)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Front logo

How 8,000+ companies streamline customer communication.

visit website

Features

Total

Front logo
ServiceNow Customer Service Management logo

76

196

111

features in common

76

features in common

Front logo

Front user ratings

Functionality

4.4
(263)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Task Progress Tracking

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Moveo.AI logo

Conversational AI platform

Features

Total

Moveo.AI logo
ServiceNow Customer Service Management logo

46

94

111

features in common

46

features in common

Moveo.AI logo

Moveo.AI user ratings

Functionality

5.0
(9)

Top features

  • Chatbot

    5.0

  • Live Chat

    5.0

  • Customer Support

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Capacity logo

Artificial Intelligence-based knowledge management solution

Features

Total

Capacity logo
ServiceNow Customer Service Management logo

46

99

111

features in common

46

features in common

Capacity logo

Capacity user ratings

Functionality

4.1
(14)

Unique features

  • Remote Access/Control

    5.0

  • Task Management

    4.0

  • Negative Feedback Management

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$25,000/year

Value for money

Capacity logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Capacity's value for money

I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful.
The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.
Dynamics 365 logo

ERP and CRM applications from Microsoft

Features

Total

Dynamics 365 logo
ServiceNow Customer Service Management logo

30

117

111

features in common

30

features in common

Dynamics 365 logo

Dynamics 365 user ratings

Functionality

4.3
(5.6K)

Top features

  • Trend Analysis

    5.0

  • Financial Analysis

    5.0

  • HR Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$50/month

Value for money

Dynamics 365 logo
4.1
ServiceNow Customer Service Management logo
4.1

What users say about Dynamics 365's value for money

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.