App comparison

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ServiceNow Customer Service Management Logo

ServiceNow Customer Service Management

4.3
(134)

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Cloud-based customer service management software

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(0)

ServiceNow Customer Service Management Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Adobe Workfront logo

Adobe Workfront

4.4
(1.2K)

Online Enterprise Work Management Software

Features

Total

Adobe Workfront logo
ServiceNow Customer Service Management logo

14

141

44

features in common

14

features in common

Adobe Workfront logo

Adobe Workfront user ratings

Functionality

4.2
(1.2K)

Top features

  • Brainstorming

    5.0

  • Communication Management

    5.0

  • Brand Guidelines

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Value for money

Adobe Workfront logo
4.1
ServiceNow Customer Service Management logo
4.1

What users say about Adobe Workfront's value for money

This is regularly a superb item for any business to have. Makes imaginative tasks a breeze.
Excellent proof approval tool, excellent user capabilities and interface, complex data capabilities.

Categories in common

Smartsheet logo

Smartsheet

4.5
(2.6K)

An online work execution platform for any size organization.

Features

Total

Smartsheet logo
ServiceNow Customer Service Management logo

15

219

44

features in common

15

features in common

Smartsheet logo

Smartsheet user ratings

Functionality

4.3
(2.6K)

Top features

  • Customizable Fields

    5.0

  • Remote Access/Control

    5.0

  • Goal Setting/Tracking

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$9/month

Value for money

Smartsheet logo
4.3

0.2

ServiceNow Customer Service Management logo
4.1

What users say about Smartsheet's value for money

It's been great having so many templates to choose from and customize. Awesome that it can be integrated with MS Teams.
I love the ease to customize your sheet for whatever you need and however you like it. Love being able to switch around columns and sort rows so quickly too.

Categories in common

QuickBooks Online Advanced logo

QuickBooks Online Advanced

4.4
(779)

Accounting & business management for small businesses

Features

Total

QuickBooks Online Advanced logo
ServiceNow Customer Service Management logo

13

180

44

features in common

13

features in common

QuickBooks Online Advanced logo

QuickBooks Online Advanced user ratings

Functionality

4.3
(779)

Top features

  • Contact Database

    5.0

  • Time Tracking

    5.0

  • Mobile Payments

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Value for money

QuickBooks Online Advanced logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about QuickBooks Online Advanced's value for money

Overall it is very simple to use and I like the transparency to do our transactions and great a report, I really like how easy and accurate it is to track donations and the donors.
I love the ease of creating invoices. It's very easy to get paid and I love that I get notified instantly upon getting a paid invoice.

Categories in common

Jira logo

Jira

4.4
(12.9K)

Project & Issue Tracking Software - See why we're #1!

Features

Total

Jira logo
ServiceNow Customer Service Management logo

15

154

44

features in common

15

features in common

Jira logo

Jira user ratings

Functionality

4.4
(12.9K)

Top features

  • Supports Scrum

    5.0

  • Resource Scheduling

    5.0

  • Predictive Analytics

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$7.5/month

Value for money

Jira logo
4.3

0.2

ServiceNow Customer Service Management logo
4.1

What users say about Jira's value for money

The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
PARSEDOC logo

PARSEDOC

5.0
(3)

Automated document reading and processing solution

Features

Total

PARSEDOC logo
ServiceNow Customer Service Management logo

3

18

44

features in common

3

features in common

PARSEDOC logo

PARSEDOC user ratings

Functionality

5.0
(3)

Top features

  • API

    5.0

  • Third Party Integrations

    5.0

  • Text Extraction

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Categories in common

EHS Management Software logo

EHS Management Software

4.5
(25)

Web-based EHS and quality management software

Features

Total

EHS Management Software logo
ServiceNow Customer Service Management logo

9

48

44

features in common

9

features in common

EHS Management Software logo

EHS Management Software user ratings

Functionality

4.3
(25)

Top features

  • Task Management

    5.0

  • Risk Management

    5.0

  • Reporting/Analytics

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$750/month

Value for money

EHS Management Software logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about EHS Management Software's value for money

The Intelex Community site is a fantastic resource filled with great documentation and helpful answers from fellow Intelex customers.
Ease of use, the ability to share and teach new business needs to all divisions. Good experience and easy to share.

Categories in common

Surfly logo

Surfly

4.7
(6)

Universal Co-browsing and Collaboration Technology

Features

Total

Surfly logo
ServiceNow Customer Service Management logo

10

71

44

features in common

10

features in common

Surfly logo

Surfly user ratings

Functionality

4.7
(6)

Top features

  • Live Chat

    5.0

  • Real Time Screen Sharing

    5.0

  • Desktop/Browser Sharing

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
ServiceNow Customer Service Management logo

27

107

44

features in common

27

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.4
(102)

Top features

  • Help Desk Management

    5.0

  • Change Management

    5.0

  • Task Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.5

ServiceNow Customer Service Management logo
4.1

What users say about BOSSDesk's value for money

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
Civita App logo

Civita App

(0)

Community engagement software for civic institutions

Features

Total

Civita App logo
ServiceNow Customer Service Management logo

3

23

44

features in common

3

features in common

Civita App logo

Civita App user ratings

Functionality

Unique features

  • Chat/Messaging

    N/A

  • Discussions/Forums

    N/A

  • Gamification

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Categories in common

Theum logo

Theum

4.6
(11)

Making the most of existing document-based knowledge

Features

Total

Theum logo
ServiceNow Customer Service Management logo

4

10

44

features in common

4

features in common

Theum logo

Theum user ratings

Functionality

4.6
(11)

Unique features

  • Customizable Reports

    N/A

  • Content Library

    N/A

  • Content Management

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

990/month

Value for money

Theum logo
4.9

0.8

ServiceNow Customer Service Management logo
4.1

What users say about Theum's value for money

Overall, the "new" regulations have been well received and praised for their ease of use (better layout, responsiveness, clarity).
Easy to use and fun to work with. Editors love it - consumers are happy with it.

Categories in common

NanoNotion logo

NanoNotion

(0)

Idea & knowledge management platform

Features

Total

NanoNotion logo
ServiceNow Customer Service Management logo

5

34

44

features in common

5

features in common

NanoNotion logo

NanoNotion user ratings

Functionality

Unique features

  • Approval Workflow

    N/A

  • Engagement Tracking

    N/A

  • Idea Ranking

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Categories in common

Filestage logo

Filestage

4.7
(98)

For teams to manage their content review process

Features

Total

Filestage logo
ServiceNow Customer Service Management logo

9

103

44

features in common

9

features in common

Filestage logo

Filestage user ratings

Functionality

4.5
(98)

Top features

  • Workflow Management

    5.0

  • Asset Sharing

    5.0

  • Project Planning

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

19/month

Value for money

Filestage logo
4.6

0.5

ServiceNow Customer Service Management logo
4.1

What users say about Filestage's value for money

It was so user friendly and very very organized. I was clear at what stage we were on at each stage of our approval processes.
Even my not so tech savvy clients are able to review videos and add comments with ease. And the ability to mark off and highlight specific areas of concern is very helpful.

Categories in common

Howazit logo

Howazit

(0)

Howazit collects feedback from customers and acts upon it.

Features

Total

Howazit logo
ServiceNow Customer Service Management logo

26

167

44

features in common

26

features in common

Howazit logo

Howazit user ratings

Functionality

Unique features

  • Performance Appraisal

    N/A

  • Engagement Tracking

    N/A

  • Chat/Messaging

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pixie logo

Pixie

4.7
(31)

Get your accounting practice running like clockwork.

Features

Total

Pixie logo
ServiceNow Customer Service Management logo

8

43

44

features in common

8

features in common

Pixie logo

Pixie user ratings

Functionality

4.4
(31)

Top features

  • Time Tracking

    5.0

  • Status Tracking

    5.0

  • Staff Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$69/month

Value for money

Pixie logo
4.9

0.8

ServiceNow Customer Service Management logo
4.1

What users say about Pixie's value for money

Love the tasks/subtasks as I am a very task-oriented person. I appreciate the ability to make templates and the ease of making it all work together.
I feel much more in control of everything and it was so easy and quick to set up. The support and help from the Pixie team has been amazing too and they are adding new features regularly.

Categories in common

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(134)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
ServiceNow Customer Service Management logo

26

90

44

features in common

26

features in common

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.0
(134)

Top features

  • Customer Database

    5.0

  • Workflow Management

    5.0

  • Third Party Integrations

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$50/month

Value for money

HubSpot Service Hub logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
Novo Solutions logo

Novo Solutions

4.2
(14)

Asset & Work Order Management

Features

Total

Novo Solutions logo
ServiceNow Customer Service Management logo

19

96

44

features in common

19

features in common

Novo Solutions logo

Novo Solutions user ratings

Functionality

4.7
(14)

Unique features

  • Rules-Based Workflow

    N/A

  • Customer Segmentation

    N/A

  • Activity Tracking

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Value for money

Novo Solutions logo
4.0

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Novo Solutions' value for money

Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with.
Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.
EthicsPoint logo

EthicsPoint

2.5
(2)

Incident management & issue hotline service

Features

Total

EthicsPoint logo
ServiceNow Customer Service Management logo

3

19

44

features in common

3

features in common

EthicsPoint logo

EthicsPoint user ratings

Functionality

4.0
(2)

Unique features

  • Case Management

    N/A

  • Issue Tracking

    N/A

  • Search/Filter

    N/A

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Categories in common

Widen Collective logo

Widen Collective

4.4
(324)

Digital asset management with service beyond compare

Features

Total

Widen Collective logo
ServiceNow Customer Service Management logo

11

170

44

features in common

11

features in common

Widen Collective logo

Widen Collective user ratings

Functionality

4.4
(324)

Top features

  • Document Management

    5.0

  • Drag & Drop

    5.0

  • Digital Asset Management

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Value for money

Widen Collective logo
4.6

0.5

ServiceNow Customer Service Management logo
4.1

What users say about Widen Collective's value for money

I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need.
Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.

Categories in common

Lucidchart logo

Lucidchart

4.5
(1.7K)

Diagramming done right.

Features

Total

Lucidchart logo
ServiceNow Customer Service Management logo

5

65

44

features in common

5

features in common

Lucidchart logo

Lucidchart user ratings

Functionality

4.4
(1.7K)

Top features

  • Flowchart

    5.0

  • File Management

    5.0

  • Desktop Interface

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$7.95/month

Value for money

Lucidchart logo
4.4

0.3

ServiceNow Customer Service Management logo
4.1

What users say about Lucidchart's value for money

Lucidchart is definitely one of the best diagramming software out there and it is very beginner friendly. This is shown in the fact that 99% of the Fortune 500 companies use LucidChart.
The cost of Lucid chart for the tools and benefits it provides can not be beat. It is an amazing inexpensive tool that helps my team visually document processes and make improvements.

Categories in common

Knack logo

Knack

4.4
(78)

We help everyday innovators to create custom, no-code apps.

Features

Total

Knack logo
ServiceNow Customer Service Management logo

9

76

44

features in common

9

features in common

Knack logo

Knack user ratings

Functionality

4.1
(78)

Top features

  • Backup and Recovery

    5.0

  • Mobile Access

    5.0

  • Data Migration

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$39/month

Value for money

Knack logo
4.5

0.4

ServiceNow Customer Service Management logo
4.1

What users say about Knack's value for money

I have also had records that should have been deleted not be deleted. I have put my own stop checks into the app and have not had any corrupted data as of yet, but the issues I've had do concern me.
The lack of support and the turn around time for support is difficult. For companies that use as an integral part of their business it is risky for an ordering system, etc.

Categories in common

Miro logo

Miro

4.7
(1K)

#1 Online collaborative whiteboard platform for teams

Features

Total

Miro logo
ServiceNow Customer Service Management logo

15

181

44

features in common

15

features in common

Miro logo

Miro user ratings

Functionality

4.6
(1K)

Top features

  • Audio Calls

    5.0

  • User Journeys

    5.0

  • @mentions

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$10/month

Value for money

Miro logo
4.4

0.3

ServiceNow Customer Service Management logo
4.1

What users say about Miro's value for money

The overall experience have been great, free moving around, it feels like downloading what you want to keep and remember, and taking care of that.
Aesthetically, Miro is also just great. I love how such a simple look is still capable of so many great features.

Categories in common

Front logo

Front

4.5
(246)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
ServiceNow Customer Service Management logo

31

185

44

features in common

31

features in common

Front logo

Front user ratings

Functionality

4.4
(246)

Top features

  • Collaboration Tools

    5.0

  • Contact Database

    5.0

  • Chat/Messaging

    5.0

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.1

ServiceNow Customer Service Management logo
4.1

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Sine logo

Sine

4.4
(588)

Visitor management on the iPad, web and mobile.

Features

Total

Sine logo
ServiceNow Customer Service Management logo

8

68

44

features in common

8

features in common

Sine logo

Sine user ratings

Functionality

4.1
(588)

Top features

  • Watch List

    5.0

  • Time Tracking

    5.0

  • Alerts/Notifications

    4.7

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(134)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0