ServiceNow Customer Service Management Alternatives &amp; Competitors

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Value for money

4.1

What users say about Adobe Workfront's value for money

This is regularly a superb item for any business to have. Makes imaginative tasks a breeze.

Emily B.

Excellent proof approval tool, excellent user capabilities and interface, complex data capabilities.

AR

Verified reviewer

Categories in common

Workflow Management

Features

Total

15

219

44

features in common

15

features in common

Smartsheet user ratings

Functionality

(2.6K)

Top features

Customizable Fields
5.0
Remote Access/Control
5.0
Goal Setting/Tracking
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$9/month

Value for money

4.3

0.2

4.1

What users say about Smartsheet's value for money

It's been great having so many templates to choose from and customize. Awesome that it can be integrated with MS Teams.

DG

Dennise G.

I love the ease to customize your sheet for whatever you need and however you like it. Love being able to switch around columns and sort rows so quickly too.

MT

Madison T.

Categories in common

Workflow Management

Features

Total

13

180

44

features in common

13

features in common

QuickBooks Online Advanced user ratings

Functionality

(779)

Top features

Contact Database
5.0
Time Tracking
5.0
Mobile Payments
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Value for money

4.2

0.1

4.1

What users say about QuickBooks Online Advanced's value for money

Overall it is very simple to use and I like the transparency to do our transactions and great a report, I really like how easy and accurate it is to track donations and the donors.

HP

Hillary P.

I love the ease of creating invoices. It's very easy to get paid and I love that I get notified instantly upon getting a paid invoice.

EW

Edward W.

Categories in common

Workflow Management

Features

Total

15

154

44

features in common

15

features in common

Jira user ratings

Functionality

(12.9K)

Top features

Supports Scrum
5.0
Resource Scheduling
5.0
Predictive Analytics
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$7.5/month

Value for money

4.3

0.2

4.1

What users say about Jira's value for money

The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.

Viraj R.

Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.

Stoyan A.

Categories in common

Features

Total

3

18

44

features in common

3

features in common

PARSEDOC user ratings

Functionality

5.0

(3)

Top features

API
5.0
Third Party Integrations
5.0
Text Extraction
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Categories in common

Artificial Intelligence

Features

Total

9

48

44

features in common

9

features in common

EHS Management Software user ratings

Functionality

(25)

Top features

Task Management
5.0
Risk Management
5.0
Reporting/Analytics
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$750/month

Value for money

4.2

0.1

4.1

What users say about EHS Management Software's value for money

The Intelex Community site is a fantastic resource filled with great documentation and helpful answers from fellow Intelex customers.

MK

Maksym K.

Ease of use, the ability to share and teach new business needs to all divisions. Good experience and easy to share.

ma

michelle a.

Categories in common

Issue Tracking

Features

Total

10

71

44

features in common

10

features in common

Surfly user ratings

Functionality

4.7

(6)

Top features

Live Chat
5.0
Real Time Screen Sharing
5.0
Desktop/Browser Sharing
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Categories in common

Features

Total

27

107

44

features in common

27

features in common

BOSSDesk user ratings

Functionality

(102)

Top features

Help Desk Management
5.0
Change Management
5.0
Task Management
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$19/month

Value for money

4.6

0.5

4.1

What users say about BOSSDesk's value for money

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.

AK

Aaron K.

Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.

JB

Jeff B.

Categories in common

Features

Total

3

23

44

features in common

3

features in common

Civita App user ratings

Functionality

(0)

Unique features

Chat/Messaging
N/A
Discussions/Forums
N/A
Gamification
N/A

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Categories in common

Issue Tracking

Features

Total

4

10

44

features in common

4

features in common

Theum user ratings

Functionality

4.6

(11)

Unique features

Customizable Reports
N/A
Content Library
N/A
Content Management
N/A

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

€990/month

Value for money

4.9

0.8

4.1

What users say about Theum's value for money

Overall, the "new" regulations have been well received and praised for their ease of use (better layout, responsiveness, clarity).

TB

Tobias B.

Easy to use and fun to work with. Editors love it - consumers are happy with it.

BG

Benjamin G.

Categories in common

Knowledge Management

Features

Total

5

34

44

features in common

5

features in common

NanoNotion user ratings

Functionality

(0)

Unique features

Approval Workflow
N/A
Engagement Tracking
N/A
Idea Ranking
N/A

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Categories in common

Knowledge Management

Features

Total

9

103

44

features in common

9

features in common

Filestage user ratings

Functionality

4.5

(98)

Top features

Workflow Management
5.0
Asset Sharing
5.0
Project Planning
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

€19/month

Value for money

4.6

0.5

4.1

What users say about Filestage's value for money

It was so user friendly and very very organized. I was clear at what stage we were on at each stage of our approval processes.

HN

Hanney N.

Even my not so tech savvy clients are able to review videos and add comments with ease. And the ability to mark off and highlight specific areas of concern is very helpful.

JK

Jon K.

Categories in common

Workflow Management

Features

Total

26

167

44

features in common

26

features in common

Howazit user ratings

Functionality

(0)

Unique features

Performance Appraisal
N/A
Engagement Tracking
N/A
Chat/Messaging
N/A

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Categories in common

Features

Total

8

43

44

features in common

8

features in common

Pixie user ratings

Functionality

(31)

Top features

Time Tracking
5.0
Status Tracking
5.0
Staff Management
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$69/month

Value for money

4.9

0.8

4.1

What users say about Pixie's value for money

Love the tasks/subtasks as I am a very task-oriented person. I appreciate the ability to make templates and the ease of making it all work together.

JR

Jeanette R.

I feel much more in control of everything and it was so easy and quick to set up. The support and help from the Pixie team has been amazing too and they are adding new features regularly.

CH

Caroline H.

Categories in common

Workflow Management

Features

Total

26

90

44

features in common

26

features in common

HubSpot Service Hub user ratings

Functionality

4.0

Top features

Customer Database
5.0
Workflow Management
5.0
Third Party Integrations
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$50/month

Value for money

4.2

0.1

4.1

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

19

96

44

features in common

19

features in common

Novo Solutions user ratings

Functionality

4.7

(14)

Unique features

Rules-Based Workflow
N/A
Customer Segmentation
N/A
Activity Tracking
N/A

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Value for money

4.0

0.1

4.1

What users say about Novo Solutions' value for money

Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with.

RH

Robert H.

Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.

RO

Ryan O.

Categories in common

Features

Total

3

19

44

features in common

3

features in common

EthicsPoint user ratings

Functionality

4.0

(2)

Unique features

Case Management
N/A
Issue Tracking
N/A
Search/Filter
N/A

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Categories in common

Issue Tracking

Features

Total

11

170

44

features in common

11

features in common

Widen Collective user ratings

Functionality

(324)

Top features

Document Management
5.0
Drag & Drop
5.0
Digital Asset Management
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Value for money

4.6

0.5

4.1

What users say about Widen Collective's value for money

I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need.

JJ

Jenna J.

Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.

NZ

Ninel Z.

Categories in common

Workflow Management

Features

Total

5

65

44

features in common

5

features in common

Lucidchart user ratings

Functionality

(1.7K)

Top features

Flowchart
5.0
File Management
5.0
Desktop Interface
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$7.95/month

Value for money

4.4

0.3

4.1

What users say about Lucidchart's value for money

Lucidchart is definitely one of the best diagramming software out there and it is very beginner friendly. This is shown in the fact that 99% of the Fortune 500 companies use LucidChart.

DW

Daniel W.

The cost of Lucid chart for the tools and benefits it provides can not be beat. It is an amazing inexpensive tool that helps my team visually document processes and make improvements.

CD

Carly D.

Categories in common

Workflow Management

Features

Total

9

76

44

features in common

9

features in common

Knack user ratings

Functionality

4.1

(78)

Top features

Backup and Recovery
5.0
Mobile Access
5.0
Data Migration
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$39/month

Value for money

4.5

0.4

4.1

What users say about Knack's value for money

I have also had records that should have been deleted not be deleted. I have put my own stop checks into the app and have not had any corrupted data as of yet, but the issues I've had do concern me.

LW

Leanne W.

The lack of support and the turn around time for support is difficult. For companies that use as an integral part of their business it is risky for an ordering system, etc.

CP

Christina P.

Categories in common

Workflow Management

Features

Total

15

181

44

features in common

15

features in common

Miro user ratings

Functionality

4.6

(1K)

Top features

Audio Calls
5.0
User Journeys
5.0
@mentions
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$10/month

Value for money

4.4

0.3

4.1

What users say about Miro's value for money

The overall experience have been great, free moving around, it feels like downloading what you want to keep and remember, and taking care of that.

Matias B.

Aesthetically, Miro is also just great. I love how such a simple look is still capable of so many great features.

CN

Claire N.

Categories in common

Workflow Management

Features

Total

31

185

44

features in common

31

features in common

Front user ratings

Functionality

(246)

Top features

Collaboration Tools
5.0
Contact Database
5.0
Chat/Messaging
5.0

ServiceNow Customer Service Management user ratings

Functionality

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0

Pricing

Starting from

$19/month

Value for money

4.2

0.1

4.1

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Verified reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

8

68

44

features in common

8

features in common

Sine user ratings

Functionality

4.1

(588)

Top features

Watch List
5.0
Time Tracking
5.0
Alerts/Notifications
4.7

ServiceNow Customer Service Management user ratings

Functionality