App comparison
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ServiceNow Customer Service Management
5
82
4
50
3
16
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Last updated: March 2026
ServiceNow Customer Service Management Alternatives & Competitors (2026)
Top 7 free alternatives
Yonyx
Decision tree driven Interactive guides for customer service
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Zoho Assist
Cloud-based remote support solution
0.6
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.5
Value for money
Starting price
No pricing info
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Zoho Desk
Customer service software for businesses of all sizes
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Freshdesk
Online helpdesk system and customer service software
0.3
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
HelpDesk
Ticketing software for effortless customer support
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Salesforce Service Cloud
AI powered customer service management platform
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Bitrix24
All in one business management workspace
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Odoo
All-in-one open-source business software
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4.8/5
Accounting Integration
4.4/5
Activity Dashboard
4.2/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
Value for money
Starting price
No pricing info
0.1
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Intercom
AI-powered customer service with helpdesk
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Campaign Management
5/5
Chat/Messaging
4.9/5
Autoresponders
4.9/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
