Microsoft SharePoint vs Hotjar

Google Docs

Google Drive

Google Workspace

Google Docs is an online word processor that lets businesses create and format text documents and collaborate with team members in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Programmer 

I entered a ticket 4 months ago about a feature not working in our environment, and the customer reps have been routing my ticket here and there without providing any insights why the feature did not work while all the configuration has been done.

SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Access Controls/Permissions

Activity Tracking

Alerts/Notifications

Annotations

Approval Process Control

Audit Trail

Authentication

Blogs

Business Process Automation

Calendar Management

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Contact Management

Content Creation

Content Library

Content Management

Content Publishing Options

Customizable Forms

Customizable Templates

Data Synchronization

Data Visualization

Discussions/Forums

Document Editing

Document Management

Document Review

Document Templates

Drag & Drop

Email Management

Encryption

File Management

File Sharing

File Transfer

Forms Management

Full Text Search

Knowledge Base Management

@mentions

Messaging

Mobile Access

Office Suite

Private Network

Productivity Tools

Project Management

Real Time Editing

Search/Filter

Secure Data Storage

Self Service Portal

Task Management

Team Collaboration

Text Editing

Third-Party Integrations

User Interface

Version Control

Video Support

Widgets

Wiki

Workflow Management

Reviews for Microsoft SharePoint come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Computer Software (7%), and Hospital & Health Care (5%). The most frequent use case for SharePoint cited by reviewers is document management (74% of reviewers).

Users and use cases

Reviewers indicate that SharePoint offers good value when bundled with Microsoft 365, and users appreciate consolidating tools without extra costs. However, some reviewers feel high licensing, complex pricing, and extra add-ons reduce value for smaller organizations.

Value for money

The Microsoft SharePoint integrations most frequently cited by reviewers are: Microsoft 365 (a document management product rated 4.7 out of 5 for its integration with Microsoft SharePoint), OneDrive (a cloud storage product, 4.6), and Microsoft Excel (a spreadsheet product, 4.7).

Integrations

Microsoft SharePoint is a document management solution offering key features such as file sharing, document management, data synchronization, access controls/permissions, and collaboration tools, among others.

Microsoft SharePoint

Web-based

Windows

iPad

Android

iPhone

Linux

Dropbox

Confluence

OneDrive

Jira

Microsoft OneNote

WordPress

Microsoft 365

WeTransfer

Airtable

Microsoft Teams

monday.com AI Work Platform

Microsoft Excel

Trello

Asana

SharePoint (Plan 1)

Microsoft 365 Business Standard

Unreliable file synchronization

IT Manager

The OneDrive connection to the File Explorer constantly is having issues and not fully syncing. If there is a small period of time that the connection struggles, we are taking way too long to catch up.

Southwest Iowa Associate

We have also had syncing issues, and files sometimes don't update, won't appear in our file explorer the same way it does online, etc.

65% of reviewers feel negative about SharePoint’s file synchronization. Some users report issues with syncing files between devices, particularly when multiple people edit documents simultaneously. Reviewers mention slow or failed syncs, conflicts, and delays in updates appearing across platforms. They say integration with OneDrive can be inconsistent, and large or complex folder structures often exacerbate problems. Users find that these synchronization issues can lead to lost changes, duplicated files, and workflow disruptions.

Ineffective search experience

Manager

The ability to better filter search results and hone in on specific content is not intuitive and therefore not effective.  

63% of reviewers feel negative about SharePoint’s search functionality. Users say the search tool often returns too many irrelevant results or fails to locate specific documents, especially in large libraries. Reviewers find the lack of effective filters and slow search speeds frustrating, making it difficult to quickly find needed files. Some users mention that the search experience is not intuitive and requires significant customization or training to use efficiently. They feel this hampers productivity, particularly in content-heavy environments.

High and complex pricing

Freelancer

It can be costly as most organizations that don't have a devoted SharePoint group should manage the execution stage and continuous upkeep with external service providers.

55% of reviewers feel negative about SharePoint’s pricing. Users say the cost of licensing, implementation, and ongoing maintenance can be prohibitive, especially for small and medium-sized businesses. Reviewers mention that the pricing structure is complex, with additional fees for advanced features or consulting services. Some users find that the need for IT expertise further increases costs. They feel that the total investment required for setup and customization may not be justified for organizations with limited budgets.

Slow performance with large files

Associate Partnership

This doesn't happen very often, so I take it with a grain of salt. And, once again, I detest its pace; working speed is slow at times, uploading via portal takes too long when files are vast in size

81% of reviewers feel negative about SharePoint’s performance and speed. Some users report slow load times, lag when accessing large documents, and delays during file uploads or synchronization. Reviewers say performance issues are more noticeable with large libraries, complex sites, or limited internet bandwidth. They find that the web-based nature of SharePoint can lead to clunky navigation and resource-heavy operations, which can disrupt productivity. Users mention that maintaining optimal speed often requires strong hardware and stable internet connections.

Frequent bugs and glitches

71% of reviewers feel negative about SharePoint’s bugs and issues. Users report experiencing frequent glitches, crashes, and unexpected errors that disrupt their workflow. Some reviewers mention problems with document locking, inconsistent syncing, and browser compatibility. They say that updates do not always resolve persistent bugs, and troubleshooting can be time-consuming. Reviewers also highlight issues with file access, broken links, and difficulties recovering from user or system errors, which can impact productivity and reliability.

Seamless Microsoft integrations

freelancer

Integration with Microsoft Office: SharePoint integrates smoothly with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

92% of reviewers feel positive about SharePoint’s integrations. Users think SharePoint integrates smoothly with Microsoft Office applications such as Word, Excel, PowerPoint, Teams, and Outlook. Reviewers appreciate that this integration allows for efficient data sharing and workflow automation across the Microsoft ecosystem. Some users say SharePoint also connects with third-party tools, making it adaptable for various business needs. They find that strong integration reduces duplication of work and simplifies daily operations for organizations already using Microsoft products.

Streamlined information sharing

87% of reviewers feel positive about SharePoint’s information sharing capabilities. Users report that SharePoint enables quick and secure distribution of information across teams and departments. They value the ability to create intranet sites, share news, and provide access to resources from a single platform. Reviewers say the platform’s integration with Microsoft 365 tools enhances the consistency and accessibility of shared content. Some users find that centralized information sharing improves communication and ensures everyone has access to up-to-date materials.

Efficient team management tools

Customer Service

I love the ability to create team sites, share documents, manage workflows, and build custom applications to meet our specific needs.

90% of reviewers feel positive about SharePoint’s team management features. Reviewers appreciate the ability to create dedicated team sites, manage workflows, and coordinate tasks within a centralized platform. Users say SharePoint supports real-time collaboration, calendar and scheduling integration, and document libraries tailored to specific teams or projects. They value the flexibility to organize information and resources, which helps teams stay connected and aligned. Some users mention that these features are especially useful for remote and hybrid work environments.

Software Engineer

Calendar and scheduling features are useful for team coordination, especially when integrated with other Microsoft tools, making it easier to manage shared events and deadlines in one place.

IT Systems Specialist

As an IT Professional managing infrastructure and productivity tools for a mid-sized company, SharePoint (as part of Microsoft 365) has become our central hub for document storage, team collaboration, intranets, and business processes.

Self-Employed

MS SharePoint is a good tool to help organizations improve collaboration, streamline document management, help employee engagement and track projects. Although there is a learning curve to it and a complex interface, it provides a lot of customization to your business needs. If you already have other MS products, this is worth the money.

IT Service Desk Analyst

Its tight integration with Microsoft 365—especially Teams, OneDrive, and Outlook—means files stay synced, version control is automatic, and people can co‑author without worrying about duplicates or lost changes.

Technical Support Specialist

With almost endless ways to customize your sites you can do so many cool things with Sharepoint - from creating a Teams group where you keep your files and chat with colleagues to creating a whole Intranet web for your organization.

Sales Specialist

It has helped improve collaboration across teams and departments by ensuring information is stored in a single location and is easily accessible when needed. While there can be a learning curve when first using the platform and SharePoint becomes a very useful resource once you get used to using it more.

Safety and Maintenance Manager

Sharepoint allows us to connect our business by having a shared site where we can upload and download important documents between our office and our drivers on the road

Lead Salesforce QA Analyst

The integration with Microsoft 365 makes it easy to share files, collaborate in real time, and keep everyone aligned on the latest updates. While there is a learning curve for some advanced features and administrative tasks, the platform has proven to be reliable, scalable, and valuable for managing documents, projects, and team communication.

SharePoint’s customisable sites and libraries make it easy to build hubs, dashboards, or intranet pages that actually fit how a team works, while its powerful permissions and governance tools help keep information safe and well‑structured.

Service Coordinator

We use Microsoft SharePoint to manage our documents and a calendar we created to input which days we are servicing our customer’s.

Project Finance

It integrates seamlessly with Microsoft 365, making file sharing, version control, and real-time co-authoring very efficient for teams.

Office Finance Manager

Furthermore, having the ability to use it on a web based platform as well as having "folders" within Windows allows users to use the software in an individualized way.

Technical Analyst

The integration with Microsoft 365 is seamless, Teams, Outlook, and OneDrive all work together smoothly, which reduces duplication and improves workflow efficiency.

Program Manager

Easy collaboration, centralized document management, strong security & data protection, access anywhere, workflow automation and integration with Microsoft 365.

Data Engineer

I love the collaboration feature that let's you share files and folders with people within and even outside my Organization so seamless and stressfree.

It serves as a reliable platform for teams to share information, co-author files in real time, and maintain a single source of truth.

Psychotherapist

The platform supports calendar and scheduling helping teams coordinate projects and events within the same workspace.

Team- and Projectlead Content and Social Media

SharePoint is our go-to solution for sharing media with our customers and gathering feedback, but it also serves as our internal cloud storage, which is essential for us as an agency with a remote structure.

HR Recruiting Specialist

We use it as our online library at work, and it allows us to store and manage different folders and admin the access/restrictions.

The ability to access content from anywhere and integrate with other Microsoft 365 tools significantly enhances productivity and teamwork.

System Administrator

We also have frequent issues with users who upload a new profile photo to the directory taking several days to sync and eventually show up throughout Sharepoint.

Maintenance Administrator

Microsoft SharePoint allows teams to state interactive, educated in company shared documents, and overall documentation control.

What I like least about Microsoft SharePoint is that performance can be a bit slow at times, especially when dealing with larger files or multiple users working at the same time.

The interface often requires too many clicks to perform simple tasks, and managing permissions—while powerful—can become confusing and time‑consuming, leading to accidental access issues or bottlenecks.

It makes it easy to organize project-related files, share information across teams, and maintain version control without worrying about duplicate documents.

Data Migration Analyst

Issues in moving large amount of files across sites also faces some issues such as slow performance and file integrity issues.

Knowledge Management Coordinator

I like that SharePoint has the ability to customize folders, files, and pages in intuitive ways.

Project and IT Manager

It's well connected within Microsoft's ecosystem, especially Teams, and allows everyone to collaborate and access company's data.

What I like most about Microsoft SharePoint is how it centralizes document management and team collaboration in one place.

Marketing Coordinator

Overall Sharepoint has proved as a useful solution to our challenge of managing such a high quantity and size of documents, photos and videos.

The permissions won't always allow for us to share externally, or outside users report difficulty in figuring out how to access the files we are sharing with them.

Internal Audit

For standard needs it is acceptable, but for a more advanced finance, audit, reporting or governance-oriented use case, complementary controls may still be needed.

Country HSE Manager

It is very good tool to track your actions and to show how everything is gathered in one place to track it and see its management as well.

Office Manager

I have found that, once I create/upload a document into the document library, I cannot drag and drop it into a folder.

Curriculum Designer and Trainer II

SharePoint is a great tool to use because it has such a wide capability of things that it can do Such as document management, note taking and text editing, and file management.

The feature set is coherent, especially around permissions, and it can be useful when the organization mainly needs a practical operational solution.

Flight Operations Coordinator

My coworkers and I use SharePoint to track and share weather for various airports, often needing to update depending on frozen runway conditions.

It also needs a proper structure from the start, because if folders, sites, and permissions are not planned well, it can get messy quickly.

I’ve been primarily using SharePoint for accessing company documents, sales resources, and marketing materials.

Senior Marketing Officer

Microsoft SharePoint integrate seamlessly with the Microsoft Ecosystem to offers a centralized document and content management.

Payroll Manager

I like that it is a centralized platform for team collaboration, documment managment and document approvals.

Instructional Design

I like the integration with Microsoft 365, excellent collaboration among the team members, robust file management, and strong security features.

Microsoft SharePoint vs Hotjar Comparison (2026)

Microsoft SharePoint

Hotjar

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives