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Hotjar
Digital experience insights for any business selling online.
(44)
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Hotjar Pricing, Features, Reviews and Alternatives
Hotjar FAQs
Hotjar has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Hotjar?
Hotjar has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Hotjar support?
Hotjar supports the following languages:
English, German, Spanish, French, Portuguese
Q. Does Hotjar offer an API?
No, Hotjar does not have an API available.
Q. What other apps does Hotjar integrate with?
Hotjar integrates with the following applications:
Firebase, Wix, Appcues, ConvertKit, HubSpot Marketing Hub, Drupal, Microsoft Outlook, WooCommerce, Google Analytics 360, Todoist, Jira, Webflow, Miro, PrestaShop, Zapier, Gmail, Segment, HubSpot CMS Hub, Unbounce, OneDrive, Airtable, ClickFunnels, Trello, Google Drive, Pipedrive, QuickSilk, WordPress, Freshdesk, MySQL, Salesforce Marketing Cloud Account Engagement, Squarespace, Slack, Kartra, Drip, Basecamp, Weebly, Kajabi, Mixpanel, Leadpages, ClickUp, Mailchimp, Aha!, Trustpilot, Joomla, Asana, Podio, AB Tasty, HubSpot Sales Hub, Smartsheet, HubSpot CRM, Intercom, BigCommerce, Productboard, Shopify, Zendesk Suite, Microsoft Excel
Q. What level of support does Hotjar offer?
Hotjar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Hotjar product overview
What is Hotjar?
Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of their journey, through interviews, behavioral insights, and frequent feedback. Join one million other websites to get inspired, spot bugs, and make confident improvements with Hotjar.
Key benefits of using Hotjar
- Learn how individual pages, parts of a page, or even your whole site performs with Hotjar Observe’s heatmaps, recordings, and quantitative reports.
- Hear from real users through on-site or external surveys and instant visual feedback with Hotjar Ask.
- Truly understand your users and their needs through user interviews in Hotjar Engage.
Typical customers
Platforms supported
Support options
Training options
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Starting from
39
Per month
Other
Starting from
39
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Flat Rate
Hotjar pricing information
Value for money
4.5
/5
517
Starting from
39
Per month
Other
Pricing options
Value for money contenders
Hotjar features
Functionality
4.5
/5
517
Total features
107
15 categories
Most valued features by users
Functionality contenders
Hotjar users reviews
Overall Rating
4.7
/5
517
Positive reviews
97
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.75/10
357
144
14
1
1
Josh A.
Grant B.
Overall rating contenders
Trevor A.
Product Owner, CRO Services
Marketing and Advertising, 51-200 employees
Review source
Transcript
Trevor: Hi, my name's Trevor, I'm a senior manager in the software industry. I'm here reviewing Hotjar,...
Josh A.
CMO
Marketing and Advertising, 1-10 employees
Review source
Transcript
Josh: I'm Josh, CMO and Co-Founder. I'm reviewing HotJar and I would give HotJar a rating of four. For...
Brent J.
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
The tool is really helpful to better understand your user's experience.
The insights we got from Hotjar were instantly used by our team. We understood our user's journey and pain points better after reviewing the heatmaps and screen recordings.
It's fairly expensive. We operate 16 different websites and we only have Hotjar setup on one of the brands because of the cost.
Hey Brent So happy to hear that you found instant value with Hotjar and that it helped you to understand the user's journey better. You are right - once you know the pain points, you can address them a lot easier! With regards to pricing, perhaps it might be better for you to be on a plan that caters for more than 1 site? Do you want to email support@hotjar.com or submit your query here> https://help.hotjar.com/hc/en-us/requests/new?ticket_form_id=360000665794&pricingagencies and we can see if we can help suggest a better option for you? Hope this helps! Thanks so much again for your kind review. Bee @ Hotjar
Nathan A.
Chemicals, 201-500 employees
Used weekly for 6-12 months
Review source
Share this review:
Overall, easy to use and start collecting data. I'd use it again if I ever changed companies.
Very easy to set up tracking code, create heat maps, and start visit recordings. The analytics are easy to understand (clicks, cursor movements, and scrolling).
There's really not much to complain about. It is a bit of a pain to constantly restart recordings or create a new heatmap, but Hotjar has recently announced that recordings will now be continuous. A big improvement!
Verified reviewer
Information Technology and Services, 1-10 employees
Used other for 1-2 years
Review source
Share this review:
Overall, it provides valuable heatmap and users interaction tracking so we can optimized SEO. It stil is a little creepy though
It does what it is supposed to do. It shows where users are clicking on your site and gives good detailed information on how users interact with your site.
It is a little creepy and any active tracking makes the site a little slower. Some users feel their privacy is violated and report it.
Hey there, Thanks so much for taking the time to review us, we appreciate it! We're glad to hear you're getting useful insights from Hotjar. Just wanting to follow up your feedback about Hotjar 'being creepy' and your users feeling their privacy is being violated. While we can't give you legal advice, we recommend telling your users what Hotjar data is really meant for, which is improving their...
Andy C.
Primary/Secondary Education, 51-200 employees
Used weekly for 2+ years
Review source
Share this review:
The ability to use the heatmaps to monitor UX and provide visual representation to offer design alternatives.
Difficult to breakdown specific users where other platforms have the ability to breakdown from campaigns etc. may have been the package though.
Jaime J.
Market Research, 11-50 employees
Used weekly for 6-12 months
Review source
Share this review:
It's really nice to be able to see the journey a user takes and what it does in your website so you can identify pain points. Heatmaps are also really nice.
There's nothing we haven't been able to do yet or something we feel it may be missing.
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