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Hotjar

4.7
(506)

Write a review

Digital experience insights for any business selling online.

(41)

Hotjar Pricing, Features, Reviews and Alternatives

Hotjar FAQs

Q. What type of pricing plans does Hotjar offer?

Hotjar has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Hotjar?

Hotjar has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Hotjar support?

Hotjar supports the following languages:
English, French, German, Portuguese, Spanish


Q. Does Hotjar offer an API?

No, Hotjar does not have an API available.


Q. What other apps does Hotjar integrate with?

Hotjar integrates with the following applications:
Firebase, Wix, Appcues, ConvertKit, HubSpot Marketing Hub, Drupal, Microsoft Outlook, WooCommerce, Google Analytics 360, Todoist, Jira, Webflow, Miro, PrestaShop, Zapier, Gmail, Segment, HubSpot CMS Hub, Unbounce, OneDrive, Airtable, ClickFunnels, Trello, Google Drive, Pipedrive, QuickSilk, WordPress, Freshdesk, MySQL, Salesforce Marketing Cloud Account Engagement, Squarespace, Slack, Kartra, Drip, Basecamp, Weebly, Rake, Kajabi, Mixpanel, Leadpages, ClickUp, Mailchimp, Aha!, Trustpilot, Joomla, Asana, Podio, Dovetail, AB Tasty, HubSpot Sales Hub, Smartsheet, HubSpot CRM, Intercom, BigCommerce, Productboard, Shopify, Zendesk Suite, Microsoft Excel


Q. What level of support does Hotjar offer?

Hotjar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Hotjar product overview

Price starts from

39

Per month

Other

What is Hotjar?

Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of their journey, through interviews, behavioral insights, and frequent feedback. Join one million other websites to get inspired, spot bugs, and make confident improvements with Hotjar.

Key benefits of using Hotjar

- Go beyond traditional web analytics and get real, first-hand insights about how people experience your site.
- Learn how individual pages, parts of a page, or even your whole site performs with Hotjar Observe’s heatmaps, recordings, and quantitative reports.
- Hear from real users through on-site or external surveys and instant visual feedback with Hotjar Ask.
- Truly understand your users and their needs through user interviews in Hotjar Engage.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Webinars
Documentation
Live Online
Videos

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Hotjar pricing information

Value for money

4.5

/5

506

Starting from

39

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hotjar features

Functionality

4.5

/5

506

Total features

107

15 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
Dashboard
API
Search/Filter
Reporting & Statistics

Functionality contenders

Hotjar users reviews

Overall Rating

4.7

/5

506

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.76/10
Rating distribution

5

4

3

2

1

351

140

13

1

1

Pros
Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.
UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.
This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.
Cons
This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.
I was unsatisfied with other Heatmapping and recording software.
Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.

Overall rating contenders

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