Slack vs Crisp

Trello

Google Meet

Microsoft Teams

Zendesk Suite

Intercom

Drift

Compare Slack and Crisp based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Google Workspace

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Access Controls/Permissions

Activity/News Feed

Activity Tracking

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Authentication

Brainstorming

Calendar Management

Call Conferencing

Call Recording

Call Routing

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Conferencing

Contact Management

Content Management

Content Sharing

Customizable Templates

Discussions/Forums

Document Management

Drag & Drop

Employee Directory

Employee Engagement

Encryption

Feedback Management

File Sharing

File Transfer

Filtering

For Sales Teams/Organizations

Full Text Search

Group Management

Group Messaging

Interaction Tracking

Knowledge Base Management

Live Chat

Meeting Management

Meeting Notes

Member Directory

@mentions

Messaging

Mobile Access

Moderation

Monitoring

Multi-Channel Communication

Multiple Data Sources

Multi-User Collaboration

Notes Management

Presentation Streaming

Prioritization

Private Chat

Productivity Tools

Projections

Read Receipts

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real Time Synchronization

Real-Time Updates

Recording

Reminders

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Scheduling

Screen Capture

Screen Recording

Screen Sharing

Search/Filter

Server Monitoring

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Task Management

Team Collaboration

Third-Party Integrations

To-Do List

Transcripts/Chat History

Troubleshooting

Two-Factor Authentication

Two Way Audio & Video

Two-Way Audio & Video

User Management

Version Control

Video Chat

Video Conferencing

Video Support

Visitor Management

Whiteboard

Widgets

Reviews for Slack come from a wide variety of industries, including computer software (15% of reviewers), information technology and services (11%), and marketing and advertising (8%). The most frequent use case for Slack cited by reviewers is team communication (72% of reviewers).

Users and use cases

Some users say Slack’s free plan is generous for small teams, and reviewers appreciate its basic features for testing. However, some users report quickly hitting limitations, and reviewers feel upgrades are costly, especially for larger organizations.

Value for money

The Slack integrations most frequently cited by reviewers are: Google Drive (a cloud storage product rated 4.8 out of 5 for its integration with Slack), Google Calendar (a scheduling product, 4.9), and Jira (an IT project management product, 4.6).

Integrations

Slack is a team communication solution offering key features such as chat/messaging, real-time notifications, mobile access, and file sharing, among others.

Proprietary

Slack

Web-based

iPad

Android

iPhone

Windows

Free

Business+

Enterprise Grid

Staff Accountant Lead

Slack provides a wide internal communication service, we can create different client channels, we can discuss with client wise even we have a canvas feature which we use for some draft facility and explain to team members, we can easily find our tag and work view thread option, overall experience is very useful and smooth and like professional communication platform.

Lead Designer

Not only is it helpful for communication purposes, but the project management features, collaborative workflow tools and customized add-ons make it great as a tool where every project can be seamlessly managed, without relying on too many apps.

Technical Support Engineer

There are many features I love about slack, such as the threads feature to categorize conversations, huddle feature to quickly hop on a call with colleagues, and the activity tab to see the latest activities to follow up and keep up to date with information.

Senior Director of IT

The leading instant messaging platform globally that combines chat, file sharing, video calling as a collaboration tool with hundreds of APIs with other corporate platforms.

Training and Development Manager

We were able to integrate our TrackVia account with Slack through Workato integrations, which allowed a discussion to start in a specific channel when a record was updated or added into a view in TrackVia.

Engineering

I love using slack This tool organizes team communication into focused, topic-specific channels, cutting down on email overload by consolidating discussions, files, and data in one place.

Customer Support

It allows us to share screens and call others when needed and we can even export channels to gather data for our teams.

I use slack literally everyday during for my work, where I direct message my colleagues, comment on threads, and keep up to date with channels and groups.

Corporate Recruiter

Within Slack, it provides you ability to create and save templates, to-do lists that can be shared with others within Slack

Founder, CEO

It also integrates very fluidly with other major software services such as Google Drive and Dropbox, so I can easily store and share files.

Medical Fronter

Being in a large team, the volume of my pings and channel alerts became overwhelming, leading to constant notifications and fragmented attention that actually decreased my deep-work productivity.

Software Analyst

The things that I disliked about the Slack are depicted below The important messages can sometimes did not get in focus, when there are too many active channels or notification popping out at the same time. When there is a large teams or active workplaces, messages from multiple channels ,threads , and direct message can become overwhelming making it difficult to focus on high priority conversations.

Full stack developer

The ability to quickly share files, schedule huddles, and track project updates makes teamwork much smoother. Despite minor drawbacks, it’s one of the best communication tools available.

Copywriter and marketing consultant

The design is really sleek, we rarely ever experience bugs or issues, messaging and creating group chats is easy and seamless, and scheduling meetings is also straightforward. Whenever I use any other softwares for this, I end up missing Slack.

Overall my experience with Slack has been great, it is a great tool to keep all team communication organized and clear, plus the customization, like the use of bots for scheduled messages, was a great tool to foster rapport amongst the team.

IT Manager

Channels keep project work, on-call updates and support conversations organized, and scheduled messages help automate routine reminders.

Medical Assistance Specialist

I hate the notification overload when the shift is very busy and at times, there are bugs which makes me revisit the messages twice so that I am not missing anything important.

Integration with other software tools like Google Drive ,Zoom and other workplace apps are generally considered as a big advantage for me ,as everything can be managed from one platform .

Massage therapist

There are plenty of other software systems available that have mostly similar features and functionality, however I can say from first hand experience that Slack was reliable and consistent on many occasions where staff and management communication was critical in regards to client safety and navigating circumstances that absolutely could not wait.

Licensed Veterinary Technician

As a supervisor of my clinic, and a main communicator from my clinic to our sister clinics, it's exceedingly helpful so we don't have to tie up our own phone lines calling the other clinics.

Assistant Manager

Allows a regrouping of communications in one single software, allows the integration of other communication tools like Zendesk, and simplifies the collaboration on a daily basis

Copywriter

I think Slack needs to update their software to be in line with how most messaging systems work these days, where when you reply to a specific message, the reply shows that it's to that specific message. When you hit 'Reply' to a specific message in Slack, and you forget to tick the box 'Display in thread' , the reply only appears on the message wherever it was in the chat, starting a new thread.

Assistant to Founder

The ability to customize notifications, search message history, and use fun elements like GIFs and emojis adds both efficiency and personality to workplace interactions.

Medical Sciences Tutor

The platform’s user-friendly design and instant messaging capabilities enable swift and effective communication with underwriters, loan processors, and other teams, accelerating response times and decision-making.

Academic Tutor

Storing message history for later reference is valuable and team channels with features such as pinning messages, running polls, tagging teammates, and moving conversations into a message thread instead of the main message stream enable real-time and asynchronous information sharing while reducing distractions.

Program Coordinator

I appreciate the direct messaging, group messages, and integrations with other software like Google Suite that allows you to upload documents with a preview.

It’s a well-designed platform that balances structured discussions with casual interactions, helping teams stay connected without relying on endless email threads. While it can be overwhelming at times with constant notifications, adjusting settings and organizing channels properly makes it an essential tool for productivity and teamwork.

Deployment Strategist

On especially busy days, Slack can feel overwhelming. Despite its strong prioritization tools, the high volume of messages across multiple channels can create noise and make it harder to focus on deep work.

Apart from that , over the time ,teams may create too many channels ,which can lead to the confusion and make it harder for me to identify where specific discussions should takes place.

It allows us to set up specific channels for each loan file and client, centralizing all discussions, documents, and updates in one place, which reduces the chance of overlooking critical details buried in email chains.

Digital Marketer

Integration  with calendar apps allow us to manage our time effectively with automatic updates on status of tasks during scheduled events.

It allows for structured conversations with channels, direct messaging, and integrations with productivity apps like Google Drive and Trello.

Partner, Digital

The most obvious is being able to communicate with either a client or a team member directly, send notes and files, have a quick voice call, and be notified of new activity. But I love that my email inbox counts are dramatically decreased and I can get caught up really quickly or search find something that I may have missed.

This was an extremely important and useful feature for the position and company I was at, at times when something was urgent it made a critical difference in timing to be able to call someone directly instead of sending a message they may not see right away.

Health Services Coordinator

My favorite aspect is sharing files. While some alternatives allow calls and chat, sharing files on them is very limited compared to what Slack offers.

Slack has become our primary communication support and assistance as getting urgent cases of medical assistance becomes relatively fast, without the need to use long emails and calls.

The ability to create channels for different topics, share files, and integrate with other tools really improved our daily workflow.

Web developer

The decision was driven by its affordability, accessibility, simple deployment, and powerful features such as threaded conversations and file-sharing bookmarks.

Teacher Success Manager

I think it's a little weird that my coworkers don't even have my phone number - but it's just not needed, Slack is sufficient. When we were testing a specific issue with our product, we made a Slack canvas to throw all the thoughts onto without clogging up the channel.

Director

Channels keep our conversations organized, and integrations with tools like Google Drive, Zoom, and Asana help us streamline workflows without ever leaving Slack.

Software Engineer

This is a great tool for student orgs or classes to collaborate with each other in teams and have group chats or 1:1 chats with individuals to communicate and bounce ideas off of each other.

Slack vs Crisp Comparison (2026)

Slack

Crisp

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives