UserVoice vs GetFeedback

monday.com

Bitrix24

Feedbear

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

FeedBear helps companies collect customer feedback, manage customer satisfaction scores, and communicate with their customers at scale.

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Activity Dashboard

Activity/News Feed

Activity Tracking

Collaboration Tools

Customer Segmentation

Customizable Branding

Customizable Fields

Dashboard

Data Import/Export

Data Visualization

Discussions/Forums

Email Management

Engagement Tracking

Feedback Management

Gantt/Timeline View

Idea Management

Idea Ranking

Ideation

Knowledge Base Management

Mind Maps

Mobile Access

Multi-Channel Data Collection

Negative Feedback Management

Polls/Voting

Prioritization

Product Data Management

Product Roadmapping

Project Management

Real-Time Analytics

Requirements Management

Self Service Portal

Status Tracking

Survey/Poll Management

Surveys & Feedback

Visual Analytics

Widgets

Workflow Management

UserVoice

Web-based

Android

iPad

iPhone

Basic

UX Designer

It is easy to manage the ideas, respond to users, and send messages.

Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay.

The knowledge board and upvoting features are easy to use.

We currently use the Knowledge Base, the Idea Dashboard, and the Support tickets system.

I suppose this is due to a switch on the types of customers Uservoice targets now (Microsoft-like).  

Director, Customer Success

Has limitations in dashboards and tracking staff

Product Manager

Uservoice was far superior than intercom for help desk interactions and help articles.

I used uservoice for their help desk software.

Customer Support

User Interface

User Response

Idea Voting

Ticketing System

Knowledge Base

Dashboard and Reports

Setup

Large Enterprises

Mid-size Business

Small Business

SurveyMonkey

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Trustpilot

A customer review management tool that brings businesses and consumers together through reviews.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights

360 Degree Feedback

Access Controls/Permissions

AI/Machine Learning

Alerts/Notifications

Analytics

Campaign Management

CES Survey Structure

Chat/Messaging

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Profiles

Customer Surveys

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Data Analysis Tools

Drag & Drop

Email Marketing

Email Reminders

Knowledge Management

Mobile Survey

Multi-Channel Communication

Multi-Channel Distribution

Multi-Language

NPS Survey Structure

Offline Response Collection

Performance Metrics

Predictive Analytics

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Search/Filter

Sentiment Analysis

Site Intercept Survey

Skip Logic

SMS Messaging

SSL Security

Support Audio/Images/Video

Survey Builder

Template Management

Templates

Text Analysis

Third-Party Integrations

Trend Analysis

URL Customization

Workflow Automation

GetFeedback

Lead Systems Analyst

Donor Relations and Events Director

The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.

It was incredibly overpriced for what it was as a tool.

Marketing Operations Lead

Reporting and visualization capabilities are very limited.

Another problem is the integration is not that reliable and prone to mistakes.

Everything what is related to the surveys, set up and data collection is great.

Marketing Manager

GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email.

IT Business Relationship Analyst

It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default.

Data Analyst 

It is mainly restricted to desktop browsers and apps rather than mobile web.

The survey options for active and passive feedback are both used.

To gather user input, Usabilla may be added to  website.

This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms.

The application is user-friendly and provides excellent reporting features.

My database coordinator loved that it was a native Salesforce app.

GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys.

Global Customer Insights Manager

The survey-taking experience in GF Direct.

Banking Officer

I wish there was a way to include incomplete responses in the summary results without having to export them.

Solution Architect

It was easy to learn and did a lot of impressive things that I definitely took credit for :)!

UserVoice vs GetFeedback Comparison (2026)

UserVoice

GetFeedback

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives