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GetFeedback Pricing, Features, Reviews and Alternatives

GetFeedback product overview

What is GetFeedback?

GetFeedback is a leading enterprise feedback management solution.

Key benefits of using GetFeedback

  • Build beautiful customer surveys that reflect your brand
  • Boost engagement with mobile-responsive surveys that look great on any device
  • Distribute surveys via email, website widget, or trigger them automatically from Salesforce
  • Embed survey questions in email with one-touch email builder to increase engagement
  • Quickly analyze responses with built-in summary reports and real-time analytics dashboards
  • Push customer feedback directly to the Salesforce customer record so your team can take action
  • Trigger workflows and alerts based on feedback to close the loop and improve customer relationships
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    GetFeedback pricing information

    Value for money

    4.5

    /5

    43

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    GetFeedback features

    Functionality

    4.7

    /5

    43

    Total features

    81

    10 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    API
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    Functionality contenders

    GetFeedback users reviews

    Overall Rating

    4.8

    /5

    43

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.94/10
    Rating distribution

    5

    4

    3

    2

    1

    34

    8

    1

    0

    0

    Pros
    I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
    I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
    The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
    Cons
    Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.
    If anything, it could be a little cheaper, but I'd really struggle to criticise this software.
    Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring

    Reviewed 3 years ago

    We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

    Pros

    GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

    Cons

    It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Survey tool for Salesforce

    Reviewed 3 years ago
    Pros

    GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

    Cons

    GetFeedback business model is quite expensive, hard to afford for many businesses.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Easy-to-use but extremely expensive

    Reviewed 2 years ago

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

    Pros

    Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

    Cons

    Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    GetFeedback is used for collecting customer feedback

    Reviewed 2 months ago

    In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality.

    Pros

    I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results...

    Cons

    It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A rare combination of quality and value

    Reviewed 3 years ago

    GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

    Pros

    The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

    Cons

    If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

    GetFeedback FAQs and common questions

    Q. What type of pricing plans does GetFeedback offer?

    GetFeedback has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of GetFeedback?

    GetFeedback has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does GetFeedback support?

    GetFeedback supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


    Q. Does GetFeedback offer an API?

    Yes, GetFeedback has an API available for use.


    Q. What other apps does GetFeedback integrate with?

    GetFeedback integrates with the following applications:
    Contentsquare, Google Analytics 360, Jira, Zapier, Tealium Customer Data Hub, Salesforce.org Nonprofit Cloud, Adobe Analytics, Salesforce Sales Cloud, Slack, Decibel, Optimizely, Chattermill, Salesforce Platform, Zendesk


    Q. What level of support does GetFeedback offer?

    GetFeedback offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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