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GetFeedback

4.7
(50)

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Send better surveys. Collect better feedback.

(16)

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GetFeedback Pricing, Features, Reviews and Alternatives

GetFeedback FAQs

Q. What type of pricing plans does GetFeedback offer?

GetFeedback has the following pricing plans:
Starting from: $50.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of GetFeedback?

GetFeedback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does GetFeedback support?

GetFeedback supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does GetFeedback offer an API?

Yes, GetFeedback has an API available for use.


Q. What other apps does GetFeedback integrate with?

GetFeedback integrates with the following applications:
Contentsquare, Google Analytics 360, Jira, Acoustic Marketing Cloud, Zapier, Tealium Customer Data Hub, Salesforce.org Nonprofit Cloud, Adobe Analytics, Salesforce Sales Cloud, Slack, Medallia Digital Experience Analytics, Chattermill, Salesforce Platform, Zendesk Suite


Q. What level of support does GetFeedback offer?

GetFeedback offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

GetFeedback product overview

Price starts from

50

Per month

Per Feature

What is GetFeedback?

GetFeedback is a leading enterprise feedback management solution.

Key benefits of using GetFeedback

  • Build beautiful customer surveys that reflect your brand
  • Boost engagement with mobile-responsive surveys that look great on any device
  • Distribute surveys via email, website widget, or trigger them automatically from Salesforce
  • Embed survey questions in email with one-touch email builder to increase engagement
  • Quickly analyze responses with built-in summary reports and real-time analytics dashboards
  • Push customer feedback directly to the Salesforce customer record so your team can take action
  • Trigger workflows and alerts based on feedback to close the loop and improve customer relationships
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    Not sure about GetFeedback? Compare it with a popular alternative

    Starting from

    50

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    39

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    GetFeedback pricing information

    Value for money

    4.3

    /5

    50

    Starting from

    50

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    GetFeedback features

    Functionality

    4.5

    /5

    50

    Total features

    79

    8 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Reporting & Statistics
    Data Import/Export
    Customizable Branding

    Functionality contenders

    GetFeedback users reviews

    Overall Rating

    4.7

    /5

    50

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.57/10
    Rating distribution

    5

    4

    3

    2

    1

    37

    10

    2

    1

    0

    Pros
    I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
    I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
    The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
    Cons
    Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.
    If anything, it could be a little cheaper, but I'd really struggle to criticise this software.
    It doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test.

    Overall rating contenders

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    Chandler K.

    Human Resources, 11-50 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring

    Reviewed 5 years ago

    We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

    Pros

    GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

    Cons

    It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

    Rk
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    Rezaul k.

    Research, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    It functions well to gather continuing feedback.

    Reviewed a year ago

    We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.

    Pros

    To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.

    Cons

    It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.

    AR
    AvatarImg

    Verified reviewer

    Information Technology and Services, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Easy-to-use but extremely expensive

    Reviewed 4 years ago

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

    Pros

    Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

    Cons

    Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

    KW
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    Kierstin W.

    Individual & Family Services, 1-10 employees

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Great product, large price tag

    Reviewed 2 years ago

    This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.

    Pros

    This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app.

    Cons

    The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.

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    Jordan C.

    Information Technology and Services, 501-1,000 employees

    Used other for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Survey tool for Salesforce

    Reviewed 5 years ago
    Pros

    GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

    Cons

    GetFeedback business model is quite expensive, hard to afford for many businesses.

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