Create your free GetFeedback trial account at https://www.getfeedback.com
GetFeedback Professional: $50/month
GetFeedback Enterprise: Starting at $150/month
GetFeedback for Salesforce: Contact Us at firstname.lastname@example.org
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The tabletop cards and telephone polls that businesses once used to measure satisfaction rates have long since been replaced by online surveys. However, creating the types of professional-quality surveys that consumers will actually want to complete hasn’t always been an easy task for business and marketing professionals. That’s where GetFeedback comes into play. GetFeedback is a web-based solution that businesses in a wide variety of industries can use to create engaging online surveys that look beautiful on any device.
GetFeedback’s surveys are interactive and branded, and they display equally well on smartphones, tablets, and desktop browsers. In addition to using surveys to track customer satisfaction rates, companies can also use GetFeedback to evaluate products, employees and events. It is already used by thousands of companies across the globe, including Salesforce, Facebook, Fox Sports, Dropbox, and Hurley.
GetFeedback is a cloud-based online survey solution that anyone can use to make their own engaging, branded, mobile-ready online surveys. Organizations can create their own customer satisfaction surveys, net promoter score surveys, conference surveys, marketing and product surveys, and employee surveys, with GetFeedback handling all the heavy lifting. Customizable themes and designs allow surveys to blend in seamlessly with an organization’s existing branding. The software automatically formats surveys to make it easier for people to take them on smartphones, tablets, and browsers.
The data that organizations collect through their online surveys is available in real-time through GetFeedback, or it can be mapped directly into Salesforce with world-class integration. In addition to simple summary reports, GetFeedback also provides its users with detailed reports. Important team sharing and collaboration features also allow professional users to work as a group within the platform.
Anyone who has used Powerpoint or Keynote should be familiar with how to use GetFeedback’s survey building tool. Surveys are composed of three main sections—a title page, survey questions, and a thank you page. Multiple question types are available, including multiple choice, ratings, short answers, and even picture choices, to name just a few. Surveys can be designed to include images and videos, as well.
To create your own survey, click “Create New Survey” and start working on your title page. Make your way through the three main sections (title, questions, and thank you page), and adjust the branding and theme to fit in with your own organization. Everything you do in GetFeedback is responsive, and it will display equally well on any device (mobile or desktop).
Companies have to be careful about how their surveys are distributed these days. GetFeedback offers a way for its users to send their surveys in a professional manner, with powerful email capabilities designed exclusively for collecting customer feedback.
The way your emails will look depends on the survey you’re sending out. Your emails automatically inherit the look of your GetFeedback surveys, providing for a more cohesive, branded, consistent experience for your customers. In most cases, customers will see a large call-to-action in the emails you send out prompting them to “Get Started” and take your survey right away.
GetFeedback has made it easy for users to embed their surveys online. Embedding surveys on websites, web apps, and social media pages tends to generate higher survey completion rates, and it can help promote an organization’s other online properties. Surveys can be setup to open in a lightbox, as well.
Your survey can be embedded with a basic iframe. To embed the survey, replace the link identified in the src element with the link for your survey. GetFeedback also provides you with the freedom to change the width or height of the iframe to match the design of your own website or blog.
GetFeedback provides its users with powerful team sharing and collaboration capabilities. Users can share, copy, or collaborate on surveys with others inside their organizations. At many of the large organizations that use GetFeedback, the users creating survey questions are different from those analyzing the responses. GetFeedback caters to these professionals with its collaboration tools.
Login to your GetFeedback account and participate in whichever aspect of the survey creation process you’re a part of. (If you’re a content expert, then you’ll most likely be involved in the front-end of the process, whereas an analyst would jump in after survey responses had already been collected.) You can share a survey with other members of your team and collaboration on the design process, or you can get specific and choose to only share the results with teammates once the survey is complete.
Arguably most important part of a survey is the data. GetFeedback provides a robust analytics component, allowing users to quickly generate Summary Reports and Detail Results based on the responses generated by their surveys.
GetFeedback’s Summary Report overlays survey results on top of each question. These reports can be shared with a report URL, and results are displayed in real-time. Detail Results help analysts understand how the surveys they’ve distributed will actually impact their organizations, with individual responses shown in descending or ascending order. Both the Summary Report and Detail Results are necessary to truly measure the impact of an online survey.
GetFeedback offers world-class integration with Salesforce, with the ability to automatically add survey responses to the CRM platform as a way to gain insights about customers, partners, and employees. To send surveys to their Salesforce reports, GetFeedback users just need to select a report, pick the Salesforce fields they want to track, and send. When combined, GetFeedback and Salesforce deliver real-time customer insights.
GetFeedback also integrates with third-party email service providers and other third-party systems via Excel or CSV.