We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
Likelihood to recommend: 9/10
GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !
GetFeedback business model is quite expensive, hard to afford for many businesses.
Likelihood to recommend: 10/10
We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution.
Multiple surveys allowed Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though
The predefined templates/themes are a bit tacky There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right. Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results.
Likelihood to recommend: 8/10
GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.
The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.
If anything, it could be a little cheaper, but I'd really struggle to criticise this software!
Likelihood to recommend: 10/10
I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.
A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.
Likelihood to recommend: 8/10
Create your free GetFeedback trial account at https://www.getfeedback.com
GetFeedback Professional: $50/month
GetFeedback Enterprise: Starting at $150/month
GetFeedback for Salesforce: Contact Us at firstname.lastname@example.org
The tabletop cards and telephone polls that businesses once used to measure satisfaction rates have long since been replaced by online surveys. However, creating the types of professional-quality surveys that consumers will actually want to complete hasn’t always been an easy task for business and marketing professionals. That’s where GetFeedback comes into play. GetFeedback is a web-based solution that businesses in a wide variety of industries can use to create engaging online surveys that look beautiful on any device.
GetFeedback’s surveys are interactive and branded, and they display equally well on smartphones, tablets, and desktop browsers. In addition to using surveys to track customer satisfaction rates, companies can also use GetFeedback to evaluate products, employees and events. It is already used by thousands of companies across the globe, including Salesforce, Facebook, Fox Sports, Dropbox, and Hurley.
GetFeedback is a cloud-based online survey solution that anyone can use to make their own engaging, branded, mobile-ready online surveys. Organizations can create their own customer satisfaction surveys, net promoter score surveys, conference surveys, marketing and product surveys, and employee surveys, with GetFeedback handling all the heavy lifting. Customizable themes and designs allow surveys to blend in seamlessly with an organization’s existing branding. The software automatically formats surveys to make it easier for people to take them on smartphones, tablets, and browsers.
The data that organizations collect through their online surveys is available in real-time through GetFeedback, or it can be mapped directly into Salesforce with world-class integration. In addition to simple summary reports, GetFeedback also provides its users with detailed reports. Important team sharing and collaboration features also allow professional users to work as a group within the platform.
Anyone who has used Powerpoint or Keynote should be familiar with how to use GetFeedback’s survey building tool. Surveys are composed of three main sections—a title page, survey questions, and a thank you page. Multiple question types are available, including multiple choice, ratings, short answers, and even picture choices, to name just a few. Surveys can be designed to include images and videos, as well.
To create your own survey, click “Create New Survey” and start working on your title page. Make your way through the three main sections (title, questions, and thank you page), and adjust the branding and theme to fit in with your own organization. Everything you do in GetFeedback is responsive, and it will display equally well on any device (mobile or desktop).
Companies have to be careful about how their surveys are distributed these days. GetFeedback offers a way for its users to send their surveys in a professional manner, with powerful email capabilities designed exclusively for collecting customer feedback.
The way your emails will look depends on the survey you’re sending out. Your emails automatically inherit the look of your GetFeedback surveys, providing for a more cohesive, branded, consistent experience for your customers. In most cases, customers will see a large call-to-action in the emails you send out prompting them to “Get Started” and take your survey right away.
GetFeedback has made it easy for users to embed their surveys online. Embedding surveys on websites, web apps, and social media pages tends to generate higher survey completion rates, and it can help promote an organization’s other online properties. Surveys can be setup to open in a lightbox, as well.
Your survey can be embedded with a basic iframe. To embed the survey, replace the link identified in the src element with the link for your survey. GetFeedback also provides you with the freedom to change the width or height of the iframe to match the design of your own website or blog.
GetFeedback provides its users with powerful team sharing and collaboration capabilities. Users can share, copy, or collaborate on surveys with others inside their organizations. At many of the large organizations that use GetFeedback, the users creating survey questions are different from those analyzing the responses. GetFeedback caters to these professionals with its collaboration tools.
Login to your GetFeedback account and participate in whichever aspect of the survey creation process you’re a part of. (If you’re a content expert, then you’ll most likely be involved in the front-end of the process, whereas an analyst would jump in after survey responses had already been collected.) You can share a survey with other members of your team and collaboration on the design process, or you can get specific and choose to only share the results with teammates once the survey is complete.
Arguably most important part of a survey is the data. GetFeedback provides a robust analytics component, allowing users to quickly generate Summary Reports and Detail Results based on the responses generated by their surveys.
GetFeedback’s Summary Report overlays survey results on top of each question. These reports can be shared with a report URL, and results are displayed in real-time. Detail Results help analysts understand how the surveys they’ve distributed will actually impact their organizations, with individual responses shown in descending or ascending order. Both the Summary Report and Detail Results are necessary to truly measure the impact of an online survey.
GetFeedback offers world-class integration with Salesforce, with the ability to automatically add survey responses to the CRM platform as a way to gain insights about customers, partners, and employees. To send surveys to their Salesforce reports, GetFeedback users just need to select a report, pick the Salesforce fields they want to track, and send. When combined, GetFeedback and Salesforce deliver real-time customer insights.
GetFeedback also integrates with third-party email service providers and other third-party systems via Excel or CSV.