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Instant Messaging & Chat
Multi channel communication

Top Rated Instant Messaging & Chat Software with Multi channel communication - Page 3

Last updated: October 2026

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Multi-Channel Communication

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Sponsored

Zoho Desk

4.5

(2.2K)

5

1.3K

4

765

3

121

2

13

1

8

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based help desk for all business sizes

Cloud-based omnichannel help desk platform unifying tickets from email, chat, social media, and phone for businesses of all sizes.

Read more about Zoho Desk

Users also considered

Rocket.Chat

4.3

(156)

5

78

4

51

3

23

2

3

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Bring together messaging, voice, video, critical apps, and A

Bring messages, video calls, file sharing and all team communication into one place and boost your business efficiency. Empower your team to work quicker with real-time text messages. Control permissions, audit previous messages and never miss information again with the saved chat history.

Read more about Rocket.Chat

Users also considered

When I Work

4.5

(1.3K)

5

794

4

376

3

94

2

21

1

15

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Staff scheduling, time tracking, and communication tool

Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily, and send the schedule to staff with just a click. Save time. Improve accountability. 14-day free trial.

Read more about When I Work

Users also considered

Weave

4.4

(703)

5

446

4

154

3

48

2

20

1

35

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered

3CX

4.4

(468)

5

279

4

131

3

40

2

10

1

8

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Web & mobile-based (Android, iOS) communications system.

With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click.

Read more about 3CX

Users also considered

Microsoft Teams

4.5

(11.1K)

5

6.5K

4

3.5K

3

866

2

156

1

48

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud collaboration platform for teams of all sizes

Cloud-based collaboration platform unifying chat, video meetings, calling, and file sharing for teams of all sizes.

Read more about Microsoft Teams

Users also considered

Workplace from Meta

4.4

(1.3K)

5

750

4

410

3

152

2

29

1

10

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A simple and secure way to connect your organization.

Workplace from Facebook is a secure enterprise social networking platform that allows co-workers to connect immediately via Work Chat instant messaging

Read more about Workplace from Meta

Users also considered

GoTo Meeting

4.4

(11.5K)

5

6.5K

4

3.8K

3

997

2

121

1

45

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Online meeting software with HD video conferencing

GoToMeeting is an IM & chat tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 250 participants. Users can meet, screen share and chat via internet browser, mobile or desktop application.

Read more about GoTo Meeting

Users also considered

Webex Suite

4.4

(7.4K)

5

4K

4

2.5K

3

680

2

103

1

30

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based unified collaboration suite for enterprises

Webex Suite is a cloud-based collaboration platform consolidating meetings, messaging, calling, polling, webinars, events, and video.

Read more about Webex Suite

Users also considered

Bitrix24

4.2

(1K)

5

467

4

360

3

120

2

29

1

30

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud & on-premises workspace for all business sizes

Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered

Channel.io

(0)

Start the conversation and be customer driven.

The live chat, team chat, CRM, marketing, and chatbot tools included in Channel.io's all-in-one business communications platform are made to help you identify critical customers and enhance customer engagement at every point of the customer funnel.

Read more about Channel.io

Users also considered

convly

(0)

Chat with anyone on Teams from Slack

convly lets you manage Microsoft Teams messages directly from Slack. Stay focused in Slack while clients or partners use Teams, no app to install on their side, no switching, no missed messages.

Setup takes 2 minutes.

Read more about convly

Users also considered

Brief

(0)

Cloud-based project management and collaboration tool

Brief is a cloud-based project management software designed to help businesses in advertising, food and beverage, healthcare, and other sectors manage tasks, chats, and documents using Kanban boards.

Read more about Brief

Users also considered

#One

(0)

Communication Software for Business

#One is a secure communication software for simplifying communications and boost productivity, enabling seamless communication and collaboration through video meetings and conferencing, team chats, instant messaging and file sharing.

Read more about #One

Users also considered

uShare.to

(0)

Team communication & collaboration platform for legal sector

uShare.to is a team communication platform designed to help businesses in legal, insurance, telehealth, real estate, and other sectors conduct online meetings and facilitate collaboration through group chats.

Read more about uShare.to

Users also considered

Minsh

(0)

Branded instant messaging & communication app

Minsh helps organisations better communicate with their teams: our white label messaging apps make sure your message gets across to all your people

Read more about Minsh

Users also considered

Jeeva AI

(0)

Cloud-based agentic AI sales platform for B2B teams

Cloud-based agentic AI sales platform automating lead discovery, enrichment, multichannel outreach, meeting booking, and pipeline.

Read more about Jeeva AI

Users also considered

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