Instant Messaging & Chat Software

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  • HipChat     21

    Team communication built for business.
    Use HipChat's private group chat, video chat, and instant messaging features to connect team members & clients in any location, at any time, from any device. read more
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  • Zoho Connect     4

    Enterprise private social network
    Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms read more
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  • HappyFox Chat     2

    Free live chat software for 10 agents
    HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience read more
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  • Kayako     8

    Unified Customer Service Platform
    Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. read more
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  • Salesforce Sales Cloud    358

    Cloud-based CRM & Sales Automation
    Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. read more Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
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  • HappyFox    14

    Helpdesk, customer support software
    HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. read more Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial
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  • Communifire    3

    Enterprise Social Collaboration Software
    Communifire is an Enterprise Social Collaboration platform, a more effective alternative to email and traditional intranets and a great way to reduce time spent in meetings. Empower employees to share ideas and collaborate on content while still retaining control over who can do and see what. read more Bring partners and customers in and limit them to just what they need to see to work closely with you. Everything a group needs is in one place with updates on all your groups coming to you in one place.
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  • Zoho Meeting    2

    Web Conferencing
    Use Zoho Meeting's built-in instant messenger tool to send instant chat messages to meeting participants during web conferences read more
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  • Azendoo    4

    Teamwork Smarter. Faster. Better.
    Azendoo is a collaborative teamwork application, enabling organizations to align their teams and get things done. Organizing and maintaining a To-Do list can be extremely time consuming for each of us; Azendoo was designed to solve this issue and help you keep track of your work while reducing your email’s volume. read more Azendoo simplifies projects planning, documents sharing and teamwork synchronization. You can create and organize your tasks and delegate some to your teammates in order to achieve your goals easily in team. Azendoo offers you the possibility to share documents from your computer, your Google Drive, your Evernote and your DropBox accounts. You can also discuss in real times. Azendoo is a new way to organize your work, share your ideas and just work better together.
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  • Noodle    5

    Social intranet software platform
    Noodle’s built-in Instant Messenger application allows employees to chat with each other. read more
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  • Google Apps for Work     1097

    Collaboration apps for teams
    Google Apps for Work (formerly Google Apps for Business) offers a number of tools to communicate and collaborate with colleagues, store files, and manage data read more
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  • Slack    982

    Team communication for the 21st century
    Slack is an operating system for teams, where people and apps work together. Slack helps your team work transparently so you can find the people and information you need to make decisions efficiently. read more
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  • eXo Platform    60

    Open Source Enterprise Social Collaboration
    Improve team collaboration with face-to-face video calls and exchange information fast and conveniently through instant messaging. read more
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  • Smartsupp Live Chat    37

    Free live chat with visitor recording & unlimited agents
    Chat with your website visitors and answer their questions instantly. Smartsupp has a forever free package with unlimited number of agents & visitor recording read more
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  • Bitrix24    38

    Your company united!
    Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. read more
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  • Podio    47

    The flexible way to manage projects with clients
    Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  read more
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  • Team on the Run    15

    The All-in-one Business Process Communication solution
    Team on the Run allows message and file transfer that is as fast and easy as other popular messengers but offers business-worthy security and reliability on top read more
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  • Skype    40

    Telecommunication, email, conferencing & instant messaging
    Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world  read more
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  • Clinked    12

    Brandable Client and Team Workspace
    Clinked is a cloud-based client portal and collaboration tool, enabling teams, project groups and business clients to all collaborate efficiently on documents and files within secure, easily accessible, brandable workspaces. We will provide a way to measure if team members are on top of activity, progress, tasks and events. read more This means smoother project management, better client retention and a happier workforce, as well as increased productivity and a professional brand image to set you apart from your competitors. Primary Use cases are: Collaborative Client Portal, Extranet, Project Collaboration and Management, Enterprise Social Networking, Document Management and File Sharing
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  • Redbooth    13

    Business collaboration and communication software
    Optimize team collaboration with business chat read more
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  • Zyncro    9

    Enterprise social network with integrated task management
    Zyncro is a secure, private and easy to activate Enterprise Social Network that doesn’t require any hardware or licenses as it is a cloud-hosted solution. A private workspace for any organization that enables employees to share information as microblogging messages or uploaded documents, and access a well-structured professional directory of cont read moreacts for the whole organization. What’s more, it can be integrated with other corporate systems. Zyncro uses web 2.0 tools to provide organizations with the capacity to: - optimize and reduce email usage - improve internal knowledge management and retention - encourage more efficient teamwork - motivate and engage employees in the business project - provide access to corporate information and documents
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  • IBM Connections    5

    Enterprise knowledge sharing platform
    IBM Connections is an internal communications and enterprise social networking application enabling users instant engagement with each. IBM Connections allows the use of file sharing, group chats, Microsoft integrations and communication between - partners, employees and clients. read more IBM Connections can create social networking profiles to display employment information and statuses within organizations, collaborate with other users, discussion forums photo/video sharing and technical support is included in the annual subscription price.
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  • MOOVIA    4

    Team Collaboration Network
    MOOVIA is a business solution that streamlines communication, employee engagement and productivity with team collaboration tools. read more
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  • Hall    3

    Bring your team together
    Chat, share files, create groups with people in or out of your company. Hall is available on iPhone, iPad, Android, Mac, Windows, Linux and Web. read more
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  • EasyGrouper    3

    Your Company Directory, Made Mobile
    EasyGrouper is a company directory that moves your business forward, with mobile messaging, employee profiles, information storage and more. Your employees are your most valuable resource and they carry smartphones with them wherever they go. Now, you can connect them and help them take advantage of the latest mobile technology. read more Provide them with a tool that can help them work smarter, more efficiently and with a lot less hassle. EasyGrouper can be accessed from any mobile device. Keep your valuable company contacts in a clean, separate and secure app, so you always have the info you need to reach your coworkers. Make a change once, see it everywhere else instantly. Onboard new employees easily. Integrates with Google Apps for Business!
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GetApp lists the best Instant Messaging & Chat software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Instant Messaging & Chat Software?

Instant messaging and chat applications offer two or more people the ability to communicate in real-time over the internet. Instant messaging (IM) software generally implies text-based communication and differentiates from email in that it is instantaneous and provides a real-time, continuous stream of messages, rather than back and forth messaging. Along with text chat, many popular IM apps also offer voice, video chat, and even screen sharing.

In addition to standalone instant messaging and chat applications there are also many project collaboration and enterprise social networking applications that include instant messaging and chat as a main feature. These often include group chat rooms for specific teams and projects, as well as 1-to-1 private instant messaging. There are also many VoIP (voice over IP), video conferencing and online meetings apps that include the ability to send instant text messages.

Common features of instant messaging apps include the ability to see which users are online and available for chat. They will also include noise alerts when someone initiates a conversation as well as notifications of attempted chat conversations for offline users. You should also be able to record and archive chat conversations and search your conversation history for keywords. Instant messaging for businesses will often include the ability to share files and other content, as well as to give guest access to clients, vendors, and other third-parties.

Key Features & Benefits

  • Real-time text chat streams
  • 1-to-1/ multiple chat participants
  • List of online/ available users
  • Chat notifications & alerts
  • Multiple, dedicated chat rooms
  • File & content sharing
  • Conversation archiving & searching
  • Video, voice chat, & screen sharing
  • Invite guests to conversations
  • Chat over mobile, tablet & desktop