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Instant Messaging & Chat Software

Instant messaging and chat applications offer two or more people the ability to communicate in real-time over the internet. Along with text chat, many popular IM apps also offer voice, video chat, and even screen sharing.

159 software options

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Jostle

4.3
(52)

The People Engagement® platform.

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New kind of employee intranet that drives engagement & workplace culture. Achieves social participation in work relevant way. Participation rates are over 85%.

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Staffbase

4.8
(57)

Mobile-first employee communication for large organizations

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Staffbase internal communications platform solves your internal comms challenges and help build a best-in-class experience for your large, disconnected and distributed workforce.

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GoToMeeting

4.5
(8,5k)

Online meeting software with HD video conferencing

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GoToMeeting is an IM & chat tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 250 participants. Users can meet, screen share and chat via internet browser, mobile or desktop application.

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Beekeeper

4.6
(76)

The Essential Platform for Frontline Workers

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Peer to peer secure chat messenger. Work better together with secure and organized communication channels to message any employee in real time.

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monday.com

4.6
(2,3k)

Project Management Made Easy

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monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.

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Asana

4.4
(9,7k)

Project and work management for teams of all sizes.

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Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

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Range

4.7
(30)

Range facilitates teamwork that works from anywhere.

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Build successful teams with Range. Stay in sync, focus on what matters, and get more done no matter where everyone is working from.

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Wrike

4.2
(1,7k)

Manage your projects from start to finish with Wrike

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Turn discussions into results with instant messaging and chat features in Wrike's work management. Collaborate in real-time with internal and external stakeholders, share tasks and the latest files, and keep decisions clear and on-the-record.

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Slack

4.7
(20,4k)

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Blink

4.8
(42)

Employee app & portal for remote teams

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Blink is a complete employee app and portal solution for mobile teams to encourage communication, enhance productivity, and keep everyone informed

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3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

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With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click.

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Noodle

4.4
(31)

All-In-One, Team Communication Platform

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Noodle’s built-in Instant Messenger application allows employees to chat with each other.

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MyHub

4.8
(28)

Cloud Based Intranet Solution

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Create group or private discussions, as well as unique channels based on topic e.g. #Marketing. Ensure all who need to know are kept informed and their input captured in real-time.

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Miro

4.7
(369)

#1 Online collaborative whiteboard platform for teams

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Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

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Connecteam

4.8
(118)

Enhance employee management with the only all-in-one app

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Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

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Glip

4.5
(164)

Conversation platform for team collaboration & productivity

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Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams.

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OurPeople

4.7
(17)

The best employee communications App available!

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OurPeople is an innovative mobile solution designed to be engaging, increase performance, and save managers time. OurPeople's platform offers exclusive delivery methods that are targeted using Smart Tags to ensure your team no longer suffers from information overload like email or group chat apps.

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Trello

4.5
(19,2k)

Visual collaboration tool for shared project perspectives

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From sales and marketing to HR and operations, teams can design and customize Trello to fit their unique needs and work styles. And with over 100+ integrations with other key tools like Google Drive, Slack, Jira and more, Trello is a breathing project hub of cross-team collaboration.

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Mallcomm

5.0
(1)

Engagement and operations management for real estate

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Mallcomm is a cloud-based software that helps businesses in the real estate industry engage and communicate with clients, tenants, and visitors and manage day-to-day operations. The modular solution offers tools for managing leases, documents, maintenance, feedback, access, inspections, and more.

Read more about Mallcomm

Workvivo

4.7
(83)

Employee experience platform to engage and connect everyone

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Workvivo is an employee communication platform designed to bring distributed teams together.

It's a social network, intranet, and employee app solution all merged into one familiar digital experience that employees love.

Read more about Workvivo

GreenOrbit

4.2
(12)

The All in One Digital Workplace, Intranet & Portal

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GreenOrbit is an all in one digital workplace, intranet & portal. It features an Enterprise Social Network, Document Management, Forms, CMS & much more.

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Brosix

4.6
(68)

Secure instant messenger for teams and businesses

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Secure instant messaging software for business communication providing a private team network with many control features.

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Front

4.5
(205)

Email management software and shared inbox for teams

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Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform

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Groupe.io

4.9
(15)

Employee app for internal communication & process automation

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Connect all employees, from HQ to the frontline, over an all-in-one employee app. Instantly find coworkers with an enterprise directory and collaborate securely via instant messaging, feeds, instant translations, video calls, file sharing, and more.

Read more about Groupe.io

When I Work

4.5
(867)

Staff scheduling, time tracking, communication & attendance

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Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily, and send the schedule to staff with just a click. Save time. Improve accountability. 14-day free trial.

Read more about When I Work

Buyers Guide

Instant messaging chat

When it comes to collaborating on business-related tasks or projects, efficient communication is a necessity. Instant messaging & chat software connects coworkers in real time and prevents miscommunications by allowing them to share ideas, send progress updates, and discuss details conveniently.  

We created this buyers guide to help you select the instant messaging (IM) & chat software that’s right for your business. Here’s what we’ll cover:

What is instant messaging & chat software?

IM & chat software allows two or more people to communicate in real time over the internet. Along with text chat, several applications also support file sharing, voice calls, video chat, and screen sharing. 

While stand-alone IM & chat applications do exist, they are also often a part of team communication systems. 

What are the deployment options for instant messaging & chat software?

There are two deployment options for IM & chat software. We’ve listed the characteristics of each option below:

Cloud-based deployment: Cloud-based software (also known as SaaS) is hosted by the vendor on their own or third-party servers; you access the system from a web browser or mobile app. This kind of deployment is usually charged on monthly or annual subscriptions. Some vendors also factor in the number of monthly users when calculating the subscription fee.

On-premise deployment: In this deployment model, you host the software on your own servers and network. This model is often more expensive upfront due to a one-time licensing fee and the cost of the necessary hardware. You’ll also have to pay for maintenance, upgrades, support, and data storage. 

Key questions to ask a vendor before you buy:

  • Do you offer support for on-premise deployments?

  • What is the total cost of ownership (TCO) including one-time expenses such as setup fees and data migration?

  • Is your system multi-lingual?

What are some common features of instant messaging & chat software?

After understanding the deployment options available to you, start building your shortlist based on the features you need most. Common features of IM & chat software include:

Chat: Communicate with one or more users simultaneously via a chat server. 

Picture1

Chatting with Flock

Mobile integration: Receive messages and alerts on your smartphone via native mobile apps. 

Picture2

Communicating with coworkers via the Zoho Cliq mobile app

Third-party integrations: Connect the tool with other systems to facilitate data exchange.

Picture3

Alerts and previews of information from third-party applications in Slack 

Video chat: Connect with coworkers face-to-face from anywhere via the internet. 

Picture4

Coworkers connect with video chat using GoToMeeting

File sharing: Allow users to share files among themselves through the application.

Picture5

A catalog of shared files in Microsoft Teams

Notifications: Allow users to control how and when they’re alerted of new messages, cutting down on miscommunications and distractions. 

Picture6

Managing notifications in Beekeeper

Key questions to ask a vendor before you buy: IM & chat software features are not limited to the ones listed above. Ask vendors about additional functionalities that would benefit your business:

  • Can your system integrate with third-party applications?

  • How many users does your system support?

  • What data security measures do you have in place?

  • Does your system offer collaboration features like screen sharing or calendar management?

  • Can your system support multiple languages?

  • Does your system allow for the setup of an internal help desk?

Back to instant messaging & chat software directory 

Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.