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Acuity Scheduling vs Booksy Comparison

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Overview

Category Leaders

Squarespace is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

We're here to streamline the small stuff, so you can focus on running your business rather than the other way around. Visit...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

5.6K

5

4

3

2

1

4.5K

890

139

15

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

359

5

4

3

2

1

257

49

14

12

27

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.

Pros

I love the ease of convenience and the flawless layout of the app. Best value for the money paid.
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
What I love most about this software is that it is more than just an app It's has saved my career and have allowed me to spend more time serviceing my client than taking calls and answering questions.

Cons

I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
At this point in my usage, I am unable to make negative comments.

Cons

Not being able to remove or hide negative reviews.
The text message reminders have the booksy name first so clients get confused about who they are from. The booksy name should be at the back or not at all.
Not easy to edit appointments and difficult for clients to book online. I was with Genbook and Genbook merged with Booksy, so disappointing.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features123
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Color Codes/Icons
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discount Management
  • Document Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Dance Studios
  • For Financial Institutions
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Photography Studios
  • For Retail
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • Hybrid Trainer
  • In-person Trainer
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Online Trainer
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Pet Grooming
  • Physician Management
  • Point of Sale (POS)
  • Product Catalog
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Retail Inventory Management
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Status Tracking
  • Stock Management
  • Student Management
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third-Party Integrations
  • Timesheet Management
  • Touch Screen
  • Transaction History
  • Treatment Packages
  • Virtual Meetings
  • Wait List Management
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features91
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Color Codes/Icons
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discount Management
  • Document Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Dance Studios
  • For Financial Institutions
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Photography Studios
  • For Retail
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • Hybrid Trainer
  • In-person Trainer
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Online Trainer
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Pet Grooming
  • Physician Management
  • Point of Sale (POS)
  • Product Catalog
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Retail Inventory Management
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Status Tracking
  • Stock Management
  • Student Management
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third-Party Integrations
  • Timesheet Management
  • Touch Screen
  • Transaction History
  • Treatment Packages
  • Virtual Meetings
  • Wait List Management
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations131
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

BR
AvatarImg

Brittany R.

Individual & Family Services, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Acuity Scheduling logo

Acuity Scheduling

Smooth sailing

Reviewed 4 years ago

I love it so far I’ve tried Booksy, square, books by biz, and none of those are smooth sailng like acuity. Most def recommend.

Pros

I love the easy set up and navigation. There’s no confusion or anything when I add more times or blocks or services and I love it. $15 monthly rate is a fair amount as well.

Cons

There’s nothing I can think of at this point.

JC
AvatarImg

Jonathan C.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Acuity Scheduling logo

Acuity Scheduling

Best Scheduling Software I Ever Used!!!

Reviewed 5 years ago

I have used Booksy, Setmore, Bookedya, Squire and none of these are remotely as good as Acuity! Will be sure to let everyone know of the benefits, features and ease of Acuity.

Pros

The amount of features is far above the rest. Super easy and efficient. Very customizable. Love it.

Cons

Only thing I can say right now that I dislike but isn't a huge deal is the fact that in the calendar you cannot manually adjust appointment times. I.E. If all your appointments are set for 45 minutes and you know one of your clients is only going to take you 30 minutes, you cannot manually change it to allow for more time for other clients to book.

JN
AvatarImg

Joe N.

Retail, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Booksy logo

Booksy

Auto Responder

Reviewed 5 years ago

Scheduling

Pros

Not being on phone scheduling, client can do it 24/7

Cons

The auto text reply to incoming calls and texts has been disabled for two months with no real explanation to when it will retirn. I need this feature for all the calls and texts I get to barber shop. I don't want to be on phone!

kp
AvatarImg

keith p.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

Booksys The best

Reviewed 5 years ago

Daily scheduling

Pros

this app has given me financial freedom

Cons

Not able to change the days seperately..

AvatarImg
AvatarImg

Dwight T.

Cosmetics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booksy logo

Booksy

Must have

Reviewed 5 years ago

Really good keeping up with analysis. So overall it's a valuable resource and must need.

Pros

The function on payment. I can charge a will or make clients prepay.

Cons

The freeze up at time and scheduling update load slow.

AvatarImg
AvatarImg

¿ukasz T.

Computer & Network Security, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booksy logo

Booksy

Just Easy Booking.

Reviewed 2 years ago

I think its worth to give it a try if have some bussines that need scheduling and want it to have online.

Pros

Booksy is great website , its super easy to make an account and to book yourself anything you need (ex.barber).

Cons

Nothing really bad, everything working as it should. Scheduling, booking, reminders. Just fine.

Vendor response

Thanks for the great review! We're glad you've found Booksy easy to use.

RC
AvatarImg

Reeshema C.

Cosmetics, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Booksy logo

Booksy

Good and bad

Reviewed 5 years ago
Pros

The convenience of scheduling. And timing

Cons

when you have a cancelation fee in place there is no communication about your payments and at times you don't receive it at all.when you click no show it doesn't give any details about ur fee and that is the main reason I set it up!

SA
AvatarImg

Sital A.

Military, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

Booksy

Reviewed 2 years ago
Pros

I like this product to schedule my sons barber appointments, the software is easy to use and can sync to my google calendar to keep up with appt schedule

Cons

There are not many issues with this product, easy scheduling for appointments as a client user.

Vendor response

Thank you for the great review! We love to hear the app experience is smooth and offers the tools you need to manage your appointments on Booksy.

SS
AvatarImg

Sam S.

Automotive, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booksy logo

Booksy

Booksy makes scheduling for Barbershops a breeze!

Reviewed 2 years ago

Overall, great easy to use app that allows easy barbershop scheduling.

Pros

Streamlined appointment scheduling with reminders and calendar sync to make sure appointments aren't missed and customers can easily change their appointments.

Cons

I have had a few times where the SMS alert or email wasn't sent.

Vendor response

Thank you for your feedback! We're so glad you're enjoying Booksy.

DP
AvatarImg

Denise P.

Consumer Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

Great company to work with and excellent software scheduling program.

Reviewed 7 years ago

Scheduling. I appreciate this software in that it incorporates resource rooms.

Pros

The layout is user-friendly and has many options and functionality. The help staff are always on top of inquiries and are very, very kind.

Cons

This software needs to implement an SMS calendar function integration (like Cronofy) to integrate with other calendars and automatically push reminders through to Gmail, etc. Also, the business app does not push reminders through of appointments. A user must hand-enter the appointment through the "add to calendar" link by re-opening the appointment after it has been scheduled and including details such as the name of the staff, etc., as well as who will be included on the appointment notification.

KM
AvatarImg

Katie M.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

Huge Help with Scheduling and Organization

Reviewed a year ago
Pros

Makes scheduling and organizing my calendar a breeze. Very user-friendly platform for my clients to interact with and book classes and personal training sessions. I also appreciate the reminder texts and emails that go out to clients so I don’t have to worry about that.

Cons

I haven’t had any issues with this software, it’s made my life much simpler in terms of scheduling.

AvatarImg
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Lou S.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

All in one CRM like App

Reviewed 6 years ago

My overall experience was a great experience and i will continue to use this app.

Pros

It acts like a CRM but a great scheduling app.

Cons

None everything is perfect and i would high recommend this to all my entrepreneurs.

DW
AvatarImg

Devin W.

Insurance, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Booksy logo

Booksy

Scheduling made easy

Reviewed 2 years ago
Pros

Scheduling is super easy. Easy to find new salons and other places.

Cons

Some salons in my area were not available

Vendor response

It is great to hear how easy it is to find and book with salons in your area. Thanks for taking the time to review Booksy.

BR
AvatarImg

Barbara R.

Marketing and Advertising, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

I used it to book a manicure and it was super easy

Reviewed a month ago
Pros

Clear interface, intuitive to use, great overall

Cons

I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling

AvatarImg

Verified reviewer

Health, Wellness and Fitness, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booksy logo

Booksy

The worst online booking systems

Reviewed 2 years ago

Negative 0, too hard to use, the scheduling page is too busy and small, it needs work.

Pros

There's nothing that I like about this software. it sucks

Cons

A waste of space for the scheduling screen, a red line moves down the screen, need options for quite a few things for this booking system.

Vendor response

Thank you for your valuable feedback! Please reach out to support and let us know what you'd like to see in Booksy.

AvatarImg
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Piotr K.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booksy logo

Booksy

All you need to manage your small beauty shop

Reviewed 2 years ago
Pros

Perfect tool for a small beauty shop. We used it for calendar management scheduling an appointment.

Cons

It clicked all the boxes in the areas that we intended to use it.

Vendor response

We're so glad you're enjoying Booksy! Thanks for the great review.

MN
AvatarImg

Masa N.

Consumer Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Booksy logo

Booksy

Like most scheduling platforms

Reviewed 5 years ago
Pros

Nothing really that stands out about booksy other then it is like most other scheduling softwares.

Cons

It's not as easy to use as I'd like but some may like it

DD
AvatarImg

Daina D.

Construction, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

Daina's Review

Reviewed a year ago
Pros

Great for scheduling appointments and organising your life really very easy to cancel and rebook things if needed.

Cons

There is nothing to dislike I would always recommend to a friend.

LM
AvatarImg

Lynette M.

Cosmetics, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booksy logo

Booksy

Awesome

Reviewed 5 years ago
Pros

Easy to use. Very simple. Amazing features. I love the pre pay system as well as the scheduling systems.

Cons

I don’t like that the customer can’t pay remaining balances through the app

JC
AvatarImg

James C.

Research, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Booksy logo

Booksy

Great scheduling app for appointments

Reviewed 2 years ago

Improved our business by allowing us to transition to an easy and affordable scheduling system. Clients love it too. Really happy with the service.

Pros

Very easy to use to get clients to book appointments and meetings through this. Simple app download, free set up for users and good interface for tracking existing and future bookings. Would reocmmend.

Cons

This software is more simplistic than other scheduling assistants, however, this makes it great from a user perspective as encourages people to book through a hassle free process.

Vendor response

Thank you for such a thoughtful review! We are so glad you found Booksy easy to use from a business perspective, and easy for your clients as well.

RG
AvatarImg

Roma G.

Legal Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booksy logo

Booksy

Why Booksy Is The Best Scheduling Solution

Reviewed a month ago
Pros

It makes facility management easy It handles booking and reservations well It comes with calendar sync I like the ease of scheduling online

Cons

No major flaws and Booksy has all we need

AvatarImg

Verified reviewer

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booksy logo

Booksy

Don't believe all those glowing reviews -- terrible online support and impossible to cancel.

Reviewed 2 years ago

Shop around! There's so many better booking sites out there with far better support and who won't try to make it impossible for you to cancel your subscription.

Pros

It's pretty straightforward as far as scheduling softwares go, but there's so many to choose from that are simple to use and have way better support.

Cons

I was using Genbook when it was bought by Booksy. I spent a fair amount of time working with the Booksy platform but there were numerous things that I didn't like about it that made me decide to switch to a different scheduling platform. That's when the real trouble began. First, they took down the account access page that would let you cancel your account online. So I called and got a nice young woman...

Vendor response

Thank you for the feedback. We're sorry you've had this experience! We want to deliver top-notch support at all times.

KJ
AvatarImg

Kahlil J.

Wholesale, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Booksy logo

Booksy

Best booking app for all service providers!!!

Reviewed 3 years ago

My overall experience with Booksy has been great. Our client base has grown and word of mouth has given us steady growth over the past year or so.

Pros

I love the fact that Booksy helps you reach a wide customer base while scheduling services seamlessly. This is the best appointment booking platform on the market today.

Cons

When a client cancels a booked appointment, it would really be helpful if I received an email notification and an app notification on my phone.

Vendor response

Hi Kahlil, We're so glad that Booksy has been helpful for you! I've noted your request for a notification for cancellations and know that we are working on it, along with some other exciting updates. Let us know if we can do anything else. Booksy

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Verified reviewer

Computer Software, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Booksy

Surprised, but this is a very cool app!

Reviewed 7 years ago
Pros

It is soooo simple to use! Scheduling a meeting or a visit has never been easier! The catalog of providers is growing systematically, so new services are added every week.

Cons

I don't really see too many disadvantages. Maybe lack of any real-time customer service- they could use that!

MW
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Michael W.

Cosmetics, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Booksy

Independent Barber

Reviewed 5 years ago

Excellent

Pros

Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals

Cons

More marketing ads added to software and more exposure clients reviews and ratings

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Verified reviewer

Information Technology and Services, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Booksy

Decent booking app, but not without its problems

Reviewed 2 years ago

Booksy does a decent job with what it is supposed to do - finding and booking services and business, scheduling appointments and making sure you attend them. But it has a lot of scope for improvement with regards to user experience.

Pros

It is easy to find good places for discount - salons, spas, hairdressers etc. I can just go on Booksy to book an appointment. Sometimes I tend to forget when I scheduled an appointment, but Booksy has timely reminders. Scheduling and keeping track of appointments is done very well.

Cons

No option to confirm booking, which took me a lot of confusion and time to figure out. They have videos for new users, but those are just generic and doesn;t answer most of the questions. Customer support is also poor and takes a long time to receive response. I've also noticed that users can leave reviews of businesses even if they did not show up for an appointment, which seems unfair from a business perspective.

Vendor response

Thanks for the great feedback! The only way to leave a review is to have a finished appointment; businesses should make sure to mark any "no-show" appointments on their calendar to prevent inaccurate reviews coming through. As always, our support team is there for you if you need it!

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Verified reviewer

Legal Services, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Booksy

Schueduling Made Easy

Reviewed 5 years ago

This is an extremely beneficial app that helps us people like myself that are always on the go. There is nothing more convenient setting an appointment at a touch of a button and not have to do all the middle man negotiations on time scheduling.

Pros

I love that I can see my Nail Techs availability at any given time. I enjoy that you can see the prices of what you are paying for but you don't have to put a deposit down to book your appointment, which is good for loyal customers who either has courtesy to reschedule in time or make it to their set appointments without a problem.

Cons

Its a shame every business isn't using a product like this. It makes it convenient to get the time you need scheduled without going back an forth with someone at the shop looking for perfect time and taking them away from clients. I believe this software helps runs things smoother and should be used by more businesses.