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Booksy Pricing, Features, Reviews and Alternatives
Booksy product overview
What is Booksy?
Booksy is a mobile calendar management and appointment scheduling system with which salons can manage online bookings and payments in real time. Incorporating retail POS software, a scheduling calendar and marketing tools, Booksy aims to deliver a smart appointment booking solution.
Key benefits of using Booksy
Typical customers
Platforms supported
Support options
Training options
Booksy pricing information
Value for money
4.4
/5
293
Starting from
29.99
Per month
Per Feature
Pricing options
Value for money contenders
Booksy features
Functionality
4.4
/5
293
Total features
90
10 categories
Most valued features by users
Functionality contenders
Booksy users reviews
Overall Rating
4.5
/5
293
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.35/10
223
36
10
9
15
tf
tracy f.
MP
Matthew P.
LL
Larissa L.
MS
Monica S.
MD
Michelle D.
HC
Holly C.
Overall rating contenders
Lou S.
Verified reviewer
Accounting, 1-10 employees
Used daily for 2+ years
Review source
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My overall experience was a great experience and i will continue to use this app.
It acts like a CRM but a great scheduling app.
None everything is perfect and i would high recommend this to all my entrepreneurs.
Larissa L.
Consumer Services, self-employed
Used daily for 2+ years
Review source
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My overall experience is wonderful
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.
Anonymous Reviewer
Verified reviewer
Cosmetics, self-employed
Used daily for less than 6 months
Review source
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I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.
Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with...
TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here...
We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.
Kathryn Zochert B.
Verified reviewer
Alternative Medicine, self-employed
Used daily for less than 6 months
Review source
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I was forced over to this product when GenBook was purchased. The support is terrible. It takes at least an hour to get a response from the chat, and sometimes, I get NO response even by the next day. Their online videos are useless to a new user who is just trying to switch over. Everything seems focused on salon usage, which is not how I use it.
I like that I can create a document to be completed by my clients right online when they create an appointment
I have no idea where or how to find the features I am used to. Documentation is lacking.
Thank you for the feedback! We never want to leave anyone feeling like they can't get in touch with us. Checkout out our webinar series specifically for Genbook users coming to Booksy. They are a great platform to ask questions, get answers, and engage with the Booksy team.
Latoria S.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
Review source
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My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.
The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.
When the sw did not allow for deposits.
Booksy FAQs and common questions
Q. What type of pricing plans does Booksy offer?
Booksy has the following pricing plans:
Starting from: $29.99/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Booksy?
Booksy has the following typical customers:
Freelancers, Mid Size Business, Public Administrations, Small Business
Q. What languages does Booksy support?
Booksy supports the following languages:
English, Polish, Portuguese, Spanish, Vietnamese
Q. Does Booksy support mobile devices?
Booksy supports the following devices:
Android, iPad, iPhone
Q. Does Booksy offer an API?
No, Booksy does not have an API available.
Q. What other apps does Booksy integrate with?
Booksy integrates with the following applications:
Meta for Business, Instagram, Google Maps
Q. What level of support does Booksy offer?
Booksy offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
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