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Booksy

One solution for managing your calendar and your business.

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Booksy Pricing, Features, Reviews and Alternatives

Booksy product overview

Price starts from

29.99

Per month

Per Feature

What is Booksy?

Booksy is a mobile calendar management and appointment scheduling system with which salons can manage online bookings and payments in real time. Incorporating retail POS software, a scheduling calendar and marketing tools, Booksy aims to deliver a smart appointment booking solution.

Key benefits of using Booksy

  • Client self service – your calendar is available to your clients 24/7, so they can book your free slots if you are busy, enjoy your free time or even if it is late in the night.
  • Calendar management - it only takes a glance at your smartphone to learn what the day holds for you. Booksy’s design and features makes managing and modifying your schedule effortless.
  • Client management - all key information about your clients stored in one place and available at your fingertips - booking history, no-shows, appointment reminders and many more.
  • Business management - discover the money-makers of your business with just the click of a button. Generate reports on stock inventory, commissions, manage your staff and their working hours.
  • Point of Sales - take online payments to make checkouts faster and easier than ever. Introduce a cancellation policy and fees to discourage no-shows.
  • Marketing & loyalty tools - engage both loyal and potential clients via email, push, text and numerous ready-to-use graphics for social media campaigns.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    Videos
    Live Online
    Documentation

    Booksy pricing information

    Value for money

    4.4

    /5

    293

    Starting from

    29.99

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Booksy features

    Functionality

    4.4

    /5

    293

    Total features

    90

    10 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Mobile Access
    Customizable Branding

    Functionality contenders

    Booksy users reviews

    Overall Rating

    4.5

    /5

    293

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.35/10
    Rating distribution

    5

    4

    3

    2

    1

    223

    36

    10

    9

    15

    Pros
    I love that the interface is easy for both the salon and our clients to use. Its awesome that I have so many different reports at my fingertips.

    tf

    tracy f.

    I love the ease of convenience and the flawless layout of the app. Best value for the money paid.

    MP

    Matthew P.

    It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

    LL

    Larissa L.

    Cons
    Not being able to remove or hide negative reviews.

    MS

    Monica S.

    The text message reminders have the booksy name first so clients get confused about who they are from. The booksy name should be at the back or not at all.

    MD

    Michelle D.

    Not easy to edit appointments and difficult for clients to book online. I was with Genbook and Genbook merged with Booksy, so disappointing.

    HC

    Holly C.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    All in one CRM like App

    Reviewed 4 years ago

    My overall experience was a great experience and i will continue to use this app.

    Pros

    It acts like a CRM but a great scheduling app.

    Cons

    None everything is perfect and i would high recommend this to all my entrepreneurs.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Wonderful app

    Reviewed 3 years ago

    My overall experience is wonderful

    Pros

    It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

    Cons

    I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Booksy seems to be too understaffed and overwhelmed to be as effective as it can

    Reviewed 2 months ago

    I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.

    Pros

    Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with...

    Cons

    TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here...

    Vendor response

    We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

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    Where is their support staff?

    Reviewed 4 months ago

    I was forced over to this product when GenBook was purchased. The support is terrible. It takes at least an hour to get a response from the chat, and sometimes, I get NO response even by the next day. Their online videos are useless to a new user who is just trying to switch over. Everything seems focused on salon usage, which is not how I use it.

    Pros

    I like that I can create a document to be completed by my clients right online when they create an appointment

    Cons

    I have no idea where or how to find the features I am used to. Documentation is lacking.

    Vendor response

    Thank you for the feedback! We never want to leave anyone feeling like they can't get in touch with us. Checkout out our webinar series specifically for Genbook users coming to Booksy. They are a great platform to ask questions, get answers, and engage with the Booksy team.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect Assistant

    Reviewed 3 years ago

    My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.

    Pros

    The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.

    Cons

    When the sw did not allow for deposits.

    Booksy FAQs and common questions

    Q. What type of pricing plans does Booksy offer?

    Booksy has the following pricing plans:
    Starting from: $29.99/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Booksy?

    Booksy has the following typical customers:
    Freelancers, Mid Size Business, Public Administrations, Small Business


    Q. What languages does Booksy support?

    Booksy supports the following languages:
    English, Polish, Portuguese, Spanish, Vietnamese


    Q. Does Booksy support mobile devices?

    Booksy supports the following devices:
    Android, iPad, iPhone


    Q. Does Booksy offer an API?

    No, Booksy does not have an API available.


    Q. What other apps does Booksy integrate with?

    Booksy integrates with the following applications:
    Meta for Business, Instagram, Google Maps


    Q. What level of support does Booksy offer?

    Booksy offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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