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Acuity Scheduling vs Calendly Comparison

Overview

If you’re in the market for appointments and scheduling software, Acuity Scheduling and Calendly Comparison are two products worth considering. But how do their features, functionality, and pricing stack up against each other? Let’s take a look.


Acuity is an online appointment scheduling software that enables clients to schedule appointments online, complete custom forms, & pay with a credit card 24/7. Supported platforms include web-based, iPhone, and Android devices. Performance reports, follow-up scheduling, and automated scheduling are some of its key features. It integrates with third-party applications such as Microsoft 365, Wordpress, and QuickBooks Online Advanced.


Calendly is an appointment and meeting scheduling software for business professionals and their clients. Users can access the software via web-based devices. Some of its key features include appointment management, availability management, calendar management, and email integration. It also integrates with third-party apps such as Microsoft 365, Gmail, and HubSpot Marketing Hub.


Keep reading for a more in-depth comparison of these two products.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

3,874

711

95

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

1,028

358

55

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Pros

I like how i can have a nice way to embed a schedule a time to talk tool right within my website. The free version is robust and easy enough to use that it will be sufficient for most basic users.
No longer do my reps have to go back and forth with prospects about when they can meet, that work is pushed to the prospect and both sides are happy. It is very much a win-win that way.
Cost, feature profile, ease of use, and dedicated application make Calendly an outstanding scheduling option for nearly any business.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.

Cons

The biggest inconvenience was setting up my work hours after the initial setup. The flow for finding what you need feels disjointed and you can get lost when trying to find the setting you need.
I found that some people - notably older clients - had trouble navigating the software on their end. If your clients are less than technologically literate, this might be a problem for you too.
The biggest problem is I once had a phone interview that I missed because the calendar invite would not load. I did everything I could to find out when the meeting was.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features106
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • K-12
  • Knowledge Base Management
  • Life Coaching
  • Maintenance Scheduling
  • Meeting Management
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features46
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • K-12
  • Knowledge Base Management
  • Life Coaching
  • Maintenance Scheduling
  • Meeting Management
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations97
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations92
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Acuity Scheduling

BEST SCHEDULE SOFTWARE OUT THERE

Reviewed a year ago

Very nice software and I definitely recommend it.

Pros

I like the versatility of the scheduler, I've tried both Calendly and Acuity and in every way, acuity beats calendly.

Cons

I think there should be a danish translation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling

Comprehensive program with a lot of options.

Reviewed 3 years ago
Pros

-recurring appointment -schedule in different timezones -accepts multiple forms of payment -packages

Cons

It's straightforward but not designed as well as Calendly. I'd say Calendly is easier to use but Acuity is more comprehensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Acuity Scheduling

Worked Decent

Reviewed a year ago
Pros

The software has a good Design..........

Cons

The interface is a bit complex unlike Calendly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

I was hesitant at first.

Reviewed a year ago

Initially I was very hesitant to join due to the cost. However, over time I’ve realized just how great the software is for the reasons listed above. A must have!

Pros

- Free trial - responsiveness of the support team - booking forms and coupons are amazing - ease of use - integration with zoom! And multiple calendars

Cons

- Costs more than Calendly - that’s really my only frustration

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

Scheduling meetings with Acuity

Reviewed 2 months ago

It is wonderful! I purchased it for a short term need, anticipating that I would discontinue it after 30 days, but I fell in love with it.

Pros

It is easy for people to schedule meetings with me. Calendly had been recommended but I do not like using it when other people ask me to schedule on Calendly. Acuity is much superior.

Cons

If something is changed on my system, I have to sometimes update Acuity. I had some significant problems with Microsoft that temporarily derailed Acuity. But getting Acuity fixed was pretty easy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling

Acuity Scheduling has replaced Calendly

Reviewed 3 years ago

Overall, very happy with Acuity and it has replaced Calendly for me because it looks better and has more functionalities.

Pros

What I like most about Acuity is that there are functionalities than Calendly.

Cons

What I liked least about the software is that sometimes clients don't know how to schedule an appointment.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Acuity Scheduling

Acuity vs Calendly for new business user

Reviewed 7 months ago

I want to invite people to schedule a consultation.

Pros

I tried both Calendly and Acuity. For me, Acuity is easier to use when it comes to adding a link to my email and setting available calendar times. I like the intake form option, but haven't used it yet. I absolutely like the customization option.

Cons

Acuity is priced a little higher than Calendly, but not a deal breaker.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Acuity Scheduling

Similar to Calendly

Reviewed 2 years ago
Pros

Very affordable and similar to Calendly to book appointments. Able to setup reoccuring payments as well.

Cons

There should be time conversion on the free and basic plans to make sure everyone is on the same page.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling

Great integration with Squarespace!

Reviewed 5 months ago

I'm really looking forward to integrating acuity into my site, so I can easily schedule discovery calls with prospective clients, as well as standard calls with existing customers.

Pros

I used acuity for a while, was quite ready to make the jump to one of their paid plans. Now that they've been acquired by Squarespace though, the integration with my Squarespace site makes it a no brainer.

Cons

When I was just getting started, I wished they had a free plan, which is why I started with calendly. Calendly was super restrictive though on the free plan, so it wasn't long before I needed a better plan anyhow.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling

Makes scheduling a breeze and more functionality than Calendly

Reviewed 8 months ago

I was going back and forth between Acuity and Calendly. Find Acuity's features to be slightly better.

Pros

In addition to what the competitors offer, capture of people I schedule meetings with and I have found the videos explaining the features to be very helpful.

Cons

It's the first system like this I am using and while much of the user interface is self explanatory, it took me a little time to get a hang of things.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Acuity Scheduling

from Calendly to Acuity

Reviewed 10 months ago

Easy and worth it.

Pros

The fact that you can have your logo and that the calendar can potentially make you look busy when you are first starting out , that’s is a real plus .

Cons

I thought it would be complicated , more complicated than Calendly , but I was gladly surprised cause it’s not .

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Acuity Scheduling

Straightforward and User Friendly

Reviewed a year ago

Have used calendly in the past and currently assessing which one would be best for use for our business moving forward

Pros

Clean layout, easy to read and understand and book appointment. No confusion, easy flow. Also appreciate the fact that I can create a link to the page easily on other platforms and it will always look and work the same.

Cons

Short free trial feature to test whether it is worth the money to purchase. Would like some ideas on how other entrepreneurs are using this scheduling tool for booking other events (group sessions, webinars, etc).

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Acuity Scheduling

Use for my Solopreneur Business

Reviewed 3 months ago

Helping me to keep scheduling on-track without the previously constant referencing of the calendar and the back and forth between a prospect to find that right time to talk.

Pros

Easy to use, plus it is intuitive and offers more features than the main competitor, Calendly. I especially liked the embed features.

Cons

At this point in my usage, I am unable to make negative comments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

Excellent! This is the most intuitive scheduling system one can ask for

Reviewed 3 years ago

It has saved me so much time, I never have to remind clients of their appointment times and I never have to text them anything. The notes feature is also great for keeping track of the number of client sessions.

Pros

The ability to automatically text clients 1 hour before meetings. The ability to enable Paypal or Stripe payments before booking. Also, very recently, the ability to look "busier" through eliminating 40% of my available time slots for a client booking a call.

Cons

I honestly think the design interface could look a little more sleek, compared to Calendly, but that's just me as a designer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

Exceptional Program/Software

Reviewed 5 years ago

Very positive experience, I've transitioned from Calendly because Aquity allows for way more functionality and the calendar id professional looking and easy to customize.

Pros

The easy of use.

Cons

Adding it to my Squarespace page as a pop up would be nice.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Acuity Scheduling

Better than Calendly!

Reviewed a year ago
Pros

It's the easiest to use, and the most versatile scheduling software I've ever tried. It syncs with google perfectly. Definitely recommend 10/10

Cons

The only con I could think of was in my head. I was so used to calendly, until I jumped onto Acuity. Never looking back

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acuity Scheduling

Good scheduling software.

Reviewed 2 years ago
Pros

Used this software for a client of mine and it worked well for scheduling consults with new clients.

Cons

A little confusing first and took some time to figure it out, not as easy as software like Calendly, but a bit more feature-rich.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Acuity Scheduling

Good online scheduling, though not great

Reviewed 3 years ago

This is a really cool way to schedule appointments, but I'd hate to be a vendor in this space. General-purpose appointment setting is rapidly becoming a commodity product.

Pros

I liked the ease of setup and connecting with my g-suite-based calendar. It was relatively painless and simple to connect, configure and use.

Cons

Honestly, there was nothing bad about it. It was simply that I was able to find essentially the same functionality for a lower price in Calendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

Makes client acquisition 10x easier.

Reviewed 3 years ago

Makes inbound marketing much smoother and more automated Simple and clean, makes conversion rate higher for potential clients booking calls Customisation even on the free version! More features than Calendly

Pros

This tool is probably the most important part of my client acquisition system. I am in digital marketing and I use it for strategy calls with business owners. I run Facebook ads which link to my scheduling page for viewers who want to learn more, and I get a much higher conversion rate than simply asking for their information . Another thing to note is I used to use Calendly but I prefer the layout of Acuity and it has more features.

Cons

If there was a way for people to just choose a day rather than a specific time, I would be using this for my real estate clients for bookings, because when I cannot integrate Acuity with a clients calendar software, giving the option to choose a day and have the real estate agent get back with a preferred time is the second best option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

Love Acuity, post-Calendly

Reviewed 8 months ago

Overall, really great. A nice trial period, pricing for first-tier options on par with other services. I'll be back but need to grow my business to a point where another paid subscription makes sense for me.

Pros

The biggest factors that took me from Calendly to Acuity were 1) ability to plan recurring appointments, and 2) ease of use. For whatever reason the interface just made so much more sense to me, after getting lost in Calendly. I love too that it feels very friendly but clean and professional. Nice touches like the little pop-up phrases when you hover over buttons, clear layout and great options for customizing made it really pleasant to use.

Cons

The private/public link wasn't as clear to me as it could have been -- I sent the link out to a few folks and they replied that it was for private viewing only so couldn't book. A newbie mistake but I had to hunt a bit to find where to switch that. Maybe a toggle right next to the "Copy link" option would have been helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

Seamless, Powerful & Worth Every Penny

Reviewed 4 years ago
Pros

Soooo easy to setup. I literally took 30 min and customized every aspect of Acuity to provide one of the prime offers for my business. Another 5 min and it was integrated into my website. Oh did I mention that I did this on phone?!?! All the features that Acuity offers are well worth the extra $ per month vs. Calendly. Calendly is also a great product, but the cleaner installation, and customization was with it to me.

Cons

Not a whole lot to say on the negative side... It took a little longer to setup​, but I did it on my phone while riding in a car (no I was not driving). Also a little more expensive than Calendly, but for my business, it's worth it.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Acuity Scheduling

Great tool for small business owners

Reviewed a year ago

Overall really like it so far. Had it recommended to me by a colleague/friend. Definitely won't go back to Calendly—prefer the interface a lot and seems like way more integration options.

Pros

Super easy to use. Great interface. Prompts you through all the setup, hassle free. Works like a charm.

Cons

Struggled with a few tech glitches out the gate with the free plan—hours weren't showing properly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling

Great!

Reviewed a year ago

Acuity Scheduling is incredible! Perfect for any application and demand! Thank you for the product! To improve they could integrate the google calendar and paypal in the free account as calendly does, it would be beautiful!

Pros

Easy to use and configure. Zoom integration!

Cons

Easy integration and interface! Integration with the zoom makes our life much easier!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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