Acuity Scheduling vs Jane Comparison

- scheduling - easy to learn - invoicing / billing patients - day end reporting - online scheduling - patient reminders

- charting view is basic and has limited advanced features

Hi Brittany, Thank you for taking the time to complete this review and share your thoughts! It made me really happy to see "easy to learn" listed as one of your pros :) I'd love to hear a bit more about the improvements you've come across that could be made to charting. Feel free to respond to this message - or there's always the "Feature Requests" area found in the drop-down under your name at the top right corner of your Jane account. Thanks again Brittany and have an awesome week. Hope to talk again soon! Maddie On Behalf of Jane

Customer Services. Scheduling. Processing clients' payments.

I wish that the fees for processing payments were lower.

Hey Margarita. Thanks so much for the kind words - and for choosing Jane! We realize you had a choice when considering and joining Jane, and we’re so grateful for your choice. The fact that you called out our customer support, features, ease-of-use for clients, and flexibility for choosing Jane brings us so much pride and joy. Thank you again for the review and for letting us be a part of your day-to-day. - Caitlin on behalf of the Jane team

Liked scheduling and product inventory programs.

Payment integration has been very difficult and expensive

Hi Rita, Oh, dear! I see that you've been in touch with our Support Team, and we've been able to get you set up. How are things going now? We do have a few different options to take payments, whether you're wanting to take in-app payments, or if you'd like to take payments on an integrated credit card terminal, which does have to be purchased. If you have any questions at all, please do respond...

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Charting templates and scheduling are the best features.

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission...

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Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel...

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Easy to set up and use, intuitive design, love that I can customize colors/branding, and have multiple locations. I like having access to templates but also the ability to edit them or create my own. Customer service is excellent, though honestly, besides a little help with initial set up, I've only had to contact them once in the first 6 months of using it.

In addition to 1:1 patient appointments, I offer workshops and trainings. I wish I could set up registration for these a little differently instead of it looking like a patient class, and would prefer a link to send people to register JUST for that workshop, instead of sending them to my calendar.

Oh Dr. Murtaugh, Your "pros" here is probably the nicest write up of Jane that I've ever seen. Thanks for taking the time to write it out and share your experience. And I sent you a follow up email yesterday with some information on how you can jump directly to the classes registration area since every URL in the booking process is unique. Let me know if the email didn't come through :) I'm so glad that you're part of the Jane community - I ran through your instagram feed and your website and the work you're doing is impressive and so so helpful. Well done! You are one powerful solo-preneur and I'm so glad Jane can be part of your Team. Alison - Co-Founder

It is all inclusive, continuously making improvements and the Jane Staff are so kind, helpful and cheerful.

It was a steep learning curve to learn JaneApp and implement the software, but the videos, tech support and online forums were helpful.

Hi Faune, I want to start by saying thank you for taking the time to share your thoughts with us. Hearing that you chose Jane due to recommendations and happy customers is just so great. I love our community! I truly hope that you will continue to lean on our support team throughout your Jane journey. We totally understand how challenging learning software can be and I know a friendly voice on the other side of the phone can definitely make that experience feel much better :) Thanks again, Faune. We'll keep working hard to gain those last few stars! Maddie On Behalf of Jane

Accounting, appointment scheduling, compensation, online booking. Integration was straight forward

Suggestion: Integrate jane.app in-house 'Reviews' system (feedback from patients which is accessible by, and therefore of value solely to, the clinic -- performance review value) with 'Google Reviews' (patient feedback accessible by, and broadly of value to, those conducting a search online -- marketing value)

Greg! "I love Jane" - what an awesome review title. Thanks for taking the time to send some stars over to us. I hear you on the desire to share great ratings and feedback from your patients online. Jane's got you! I would encourage you to check out our guide on how to Set up your Location for Google Reviews here: https://jane.app/guide/setting-up-your-location-for-google-reviews Oh, and please don't hesitate to reach out to our support team if you have questions or need a hand. We appreciate you! Maddie On Behalf of Jane

Scheduling, charting, ease of billing. Great integrations into other software

Lack of real portal, direct messaging system to patients, e-fax capability, credit card processing fees

Hey Jacob! Well this is a lovely review - thank you so much for your kind words about Jane, and the fact you gave us the opportunity to help you help your patients in your clinic. Your feedback about the messaging and e-fax capability is something I totally get - we know this is so needed for so many customers of ours. We’re committed to continue to improve and get even better, so hopefully we’ll bring some of these features to you in the future. -Caitlin on behalf of the Jane team

the online scheduling and the charting aspects of the software

The work of getting the whole thing implemented.. LOL!! But on the other hand, Jane has made it easy with the video training and staff training / education materials.

Hi Rosemarie, Thanks for sharing some of your experiences with us here on Capterra :) And thanks for your very kind words I love hearing that you're working well with Jane's team and the video training. We have one group at Jane called the "Education" team, and they are responsible for training all of Jane's incoming team members AND for creating much of our support content. My goal is...

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Jane's instantly available help, scheduling, payment process, and types of reports are at the top of my list. After that, adding/removing staff, setting up sessions, infographs, and now telehealth come a very close second. The opportunity to make suggestions regarding suggested features and voting on the features that are important to our practice is a cool thing, as are the chart templates that create a shared community of practice. Very groovy.

As a mental health practice, there are some issues around confidentiality that require practices which are very difficult if not impossible in Jane. With the help of Jane we have found workarounds - awkward but doable. We're hopeful that as more clinical practices focusing on mental health become a part of Jane, these features will be more readily available. There are no issues with Jane that would cause me to drop any stars. This platform is still a 10 on all fronts.

Susannah-Joy, Thanks for these kind words - first time we've heard that Jane is groovy, and I'm definitely digging it! ;) I love hearing that a shared charting template is creating a feel of community within your practice. That is such a wonderful idea and likely so helpful when coordinating client care. 5 gold stars for you too! And I'm so pleased to be able to tell you that more flexible...

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The features were what initially drew me to the software. I was looking at options that had patient notes and scheduling that were so much more expensive. Add in awesome features like online scheduling and it was a no brainer.

I would like a little more customization in the text and email alerts for upcoming visits. My clients love getting texts about their visits, but I would like to be able to make more custom messages such as procedure changes related to covid precautions, or specific needs for different types of visits.

Hi Dr. Sullivan, I love this so much! Thanks for taking the time to leave a lovely review. I'm so glad to see you've been working with Jane for a number of years now and have benefitted from the expertise and work that other Chiros have generously shared through their chart template library. I also think that's a pretty wonderful part of being part of the Jane Community :) Text length...

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It’s a little tough to get started, but when I had any difficulties, The Jane Team was there to take me through the steps to set up or fix anything I didn’t know how to do. Since I’ve implemented JANE, our on-line booking has increased 400%! And finally, if I have a billing or invoice issue, The Jane team is always there to help me make my patients happy! I couldn’t be happier with this entire system!!

Setting up is a tiny confusing if you’ve never set something like this up before. But so is building a rocket ship, or building something from Ikea, for the first time! Lol!

Jason! We're YOUR #1 Fan. What a nice review and thanks so much for taking the time to leave us such wonderful feedback. I always share these reviews with the team and we really do appreciate the kindness. And I'm so glad to hear your online booking has jumped so significantly. That's such a great story. I especially like your comment that "The Jane team is always there to help me make my...

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I'm not a computer whiz and this was by far one of the easiest to learn. I worked with 5 different system/softwares/platforms and of course there is a learning curve even to Jane, but it's the quickest to learn and clean, easy, uncluttered for the user. I love being able to see everything what's happening from my schedule. I know which patients I billed, which ones I charted, which ones didn't show. That is especially important on a busy clinic or if you didn't have time to do all the administration part of work all in the same day.

It can be a bit overwhelming with so many different settings, but as long as you stay focused on what's important at first, the rest is just "play with it".

Jane has made my life much easier. Scheduling my patients, taking notes, keeping track payments, online booking.

For what I am using jane for at the moment it is perfect. No complaints.

Hi Zvi, Thanks for the wonderful review of Jane! Hearing that Jane has made your life easier is just the best thing ever. I'm so glad that you're part of the Jane Community Zvi! Alison - Co-Founder

Jane is a wonderful product. The best part is the simple visual/layout of the scheduling and how intuitive and easy it is to use. The scheduling management piece has been so helpful as well as the suggested forms/access to templates from similar users in the field.

Sometimes the set up between choosing a template and using the modifications to create forms from scratch can be difficult.

Hi Nicole, Happy Tuesday! Thank you for your kind words. I love how you've described Jane's scheduling as "intuitive" and "easy to use" - it's certainly what we aim for! I hear you when it comes to setting up or choosing a shared template. This is something that we'd love to go over with you. I know the setup can take some time, but it's definitely worth the investment. I hope you'll reach out to our support team when you have a chance and we'd be happy to review your templates and provide any suggestions we have on formatting or finding the best fit. Have a lovely week :) Maddie On Behalf of Jane

I'm relatively new to Jane (8 months) but it makes my job managing our patients, payments and insurance very simplified. The best feature for me is the online scheduling. Frees me up to do so much more in the office.

The only cons are my own mistakes. I'm going to take more advantage of their training videos before experimenting.

Shannon! You're such a delight! Thanks for this lovely note and for taking some time out of your day to share your experience working with Jane. I'm so glad you're part of the Jane community. Office Managers - you're like gold to a practice! I really honour the work you do to keep things running smoothly. A good office manager can often go unnoticed - because things are just working well!...

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Integrated EHR, scheduling, billing, accounting functions, integrations with other apps/programs that are highly customizable for every individual or business

I would love to see an expansion of the "intake form" feature that would allow customized language for follow up forms to patients such as pain and function surveys, updates of personal/insurance information (I think most clinics do this on a yearly basis), etc. I currently send different surveys regularly, and I use the intake form function for this. Unfortunately, the language is set for new patient intake paperwork. It would be nice to have even just one more category for "Updates" or something like that.

Hi Peter! What a nice review to read today. I'm so glad to hear that you and Jane are enjoying working together :) Patient Reported Outcome Measures is a great feature request. So many fun and helpful features we could add here, and it's something we're excited about too! Updating insurance information regularly is a great call too. We're doing some development around insurance info collection...

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- Easy to use for both administrators and patients/clients - Clean and organized user interface - Great customer support - Functional - billing, charting, scheduling

- Charting could be more advanced - ideally incorporating some elements of previous chart notes to save users more time charting - Cost is slightly more expensive than competitors

Hey there, Thanks so much for taking the time to write this review and share your thoughts. I really appreciate the words you chose to describe Jane here - reliable, easy to use, and multifunctional. Oh - and I noticed your comment on support too :) When it comes to Jane's pricing, we have worked hard to make our pricing as fair and competitive as possible. Our pricing model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you! Thanks again and hope you have an awesome week. Maddie On Behalf of the Jane Team

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.

There has not been a downside. It is very easy to learn and it has all the features that I need.

Sandra This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied. I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you... And...

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I love the ease of scheduling and creating charting templates. I like the ability at a glance to look at income of my clinic.

I really need E-scribing in my medical practice. I would also like to see medications and allergies carry over into sequential visits.

Hi Laura! I love that you've been enjoying how easy the scheduling and creating charting templates have been since joining. It sounds like you may also be using the stats that the practitioner dashboard will display which is such a major key in running your clinic. I hear you about the e-scribing, it's definitely something our team has its future eyes on as we realize how important of a feature...

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I had resisted moving to electronic note taking, scheduling etc... for quite a while. After exploring a few options, I chose to go with the Jane App just a few months ago. It was easy to start using, and the instructions are clear and approachable. It has made scheduling, note taking , video call and more easy to use and accessible to all my patients. Lastly, with the unexpected pandemic, the video conference call addition has been essential.

I wish that somehow it could sync with my google calendar , but its not essential.

Good Morning Sherri, What a wonderful way to start our day - reading your lovely review. I'm so glad to hear that your move from paper to electronic note taking haas been a successful one. It's a hurdle that can seem daunting for many - so well done! And it's so great to hear that the video sessions are working well for you. That's really music to my ears as we're continuing to work...

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Easy to use, all of my records, Billing, scheduling in one spot. Many patients tell me that using Jane on their end is very convenient and helpful as well.

Takes a little to get used to ...and I'm not thrilled that I'll have to pay more for another practitioner to use it when I expand my practice.

Hi Jackie, Thanks so much for your review and all the stars! I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :) When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future! Thanks again Jackie and I hope you have an awesome week. Maddie On Behalf of Jane

The check box features on charts saves LOTS of time! Jane app makes booking and scheduling appts easy. Also sends reminder emails. Great for charting with templates and storing pt information!

it takes a bit of time and practice to use to the system

I love the customer service. They are they ANYTIME you need them. I love that I can double book patients and set up the schedule the way I'd like it. It feels so nice. It really feels like someone other than me is running my practice! Someone that I trust is running it!!!

It took a while to figure out scheduling but it was worth it because the app I was using could not do it. Having to buy a square terminal was expensive but Jane does offee a 35% coupon which saves about $100.

Morning Annie, I'm loving that you described Jane as "strong!" I often describe Jane as a real powerhouse, so glad to hear that your experience so far has been positive! We are also hopeful that Jane really feels like a member of your team (and that OUR team at Jane becomes a real support to you) - so pretty much your whole review has made me smile today. Thanks for sharing Annie. Appreciate you taking the time to tell people a bit about your story so far. We're so glad you're a part of the Jane Community! Alison - Co-Founder

Scheduling, billing, documentation all in one! There's no need for multiple softwares if you're using this in your clinic. This does it all! As a clinician, the "duplicate chart" option is a life saver!

Occasionally the system is slow or doesn't load. The Jane team is usually pretty good with trying to resolve this issue in a timely manner - though admittedly it can really get in the way if you're trying to refresh your day's schedule to find out who/ what your next appointment is.