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Acuity Scheduling vs WellnessLiving Comparison

Overview

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

Category Leaders

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

3,919

717

96

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

161

35

12

8

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Pros

This software is the most user friendly for the capabilities of the software. That stated, I was surprised that Wellness Living did an evaluation of my Website to improve its capabilities.
There are other advantages also such as email, reminders, thank you and simple yet powerful follow up tools that help to build relationship with customers.
There's also a Help Suite you can use to look up any particular situation. The features are awesome and the price point for all it is capable of is fantastic.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.

Cons

Clients got frustrated paying money then their session counts wrong. Clients got frustrated because the app always had a glitch or wasn't working right.
This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me.
These 3 events that happened months apart from each other & the most frightening. Event 1, the reports were scrambled and did not reflect accurate data.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features106
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Capacity Management
  • Certification Tracking
  • Check-in/Check-out
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Commission Management
  • Committee Management
  • Communication Management
  • Compensation Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Conversion
  • Digital Signature
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Driver Scheduling
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • FMLA Administration
  • Facility Scheduling
  • File Management
  • File Sharing
  • Financial Management
  • Fitness Assessments
  • Fitness Plan
  • Fixed Asset Management
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forecasting
  • Forms Management
  • Gamification
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Hybrid Trainer
  • In-person Trainer
  • Incentive Management
  • Inventory Management
  • Inventory Tracking
  • K-12
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Leave Tracking
  • Life Coaching
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Automation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Channel Management
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • Nutrition Program
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Order Management
  • Overtime Calculation
  • Package Tracking
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Log
  • Practice Management
  • Prioritization
  • Progress Tracking
  • Promotions Management
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Queue Management
  • Rate Management
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Repertoire Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Returns Management
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Single Provider Practice
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Space Management
  • Sport Coaching
  • Staff Management
  • Student Management
  • Subscription Management
  • Supplier Management
  • Tagging
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction History
  • Treatment Packages
  • User Profiles
  • Vendor Management
  • Visitor Management
  • Wait List Management
  • Web Forms
  • Website Integration
  • Website Management
  • eCommerce Management
  • iCalendar Support
  • Total features202