WellnessLiving Pricing, Features, Reviews & Alternatives

WellnessLiving

Business management for the health & fitness industry

4.39/5 (228 reviews)

WellnessLiving overview

What is WellnessLiving?

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
www.wellnessliving.com

Pricing

Starting from
$59/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
WellnessLiving screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portalWellnessLiving - Simply Grow Your BusinessWellnessLiving screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff memberWellnessLiving screenshot: Customizable sales reports give businesses an overview of their performanceWellnessLiving screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activityWellnessLiving screenshot: Clients can make bookings through the Android and iOS mobile appsWellnessLiving screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studiosWellnessLiving screenshot: Clients can book classes from the mobile app using the online scheduleWellnessLiving screenshot: Clients can access their member account from their phone with scan check-in and alertsWellnessLiving screenshot: Gamification incentivizes customers to make purchases or bookings

WellnessLiving user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.3
  4.4
Susan S.

Customer Service 2nd to none

Used daily for less than 6 months
Reviewed 2019-07-30
Review Source: Capterra

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

Pros
The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult. When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation. The features are awesome and the price point for all it is capable of is fantastic.

Cons
I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

Response from WellnessLiving Systems


Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard P.

Wellness Living - Easy and Powerful

Used daily for less than 6 months
Reviewed 2021-04-12
Review Source: Capterra

Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me. Wellness Living made it easy for me to switch to them. And, they provide an ongoing level of customer support that is really game-changing. I feel like they really care about my success. That is so refreshing in today's world.

Pros
For me, the biggest pros: - the system makes it so easy to communicate with my clients (yoga students), so it improves my overall customer service with my clients to a level I did not expect. - the Wellness Living system has improved communications between me as the yoga studio owner and my staff. Things like Tasks, Notes, Push notifications, and emails. - There are so many ways to configure things, it has helped our front desk check-in process considerably. - Clients are using our Wellness Living customer branded app at a level that is so helpful, it makes our lives easier.

Cons
I hope Wellness Living will continue to improve their Achieve app. This app can be so valuable for a yoga studio because everyone is getting so used to using apps now, and most apps having a similar way of navigating, so it can make it so new yoga teachers can learn how to do things with the ap very quickly, which will allow the yoga teacher to handle the check-in of a busy class more easily. Also, I hope Wellness Living increases their options for payment at the yoga studio front desk, as well as makes it more streamlined. My dream is that it is super simple for a yoga student to buy a water or rent a mat or towel, and we can charge them for it with just a few clicks or scans. The process for that works fine now, just every time saver is a big help in those 15 minutes before a yoga class starts and all the students are arriving.

Response from WellnessLiving Systems


Hey Richard,

Thanks for taking the time to write us this amazing review! We're glad WellnessLiving was able to make life a little easier for you and your clients. Our software is there to save you time and to help take the user experience to the next level. We appreciate your positive feedback and you can rest assured that we are always listening. All our decisions in the company are based on the input and consideration of businesses like you, which is why we'll continue to add the new features and improvements you're looking for. The last thing we would want is to become like some of our bigger competitors, where price hikes are the norm and your experience as a business is an afterthought. We know that our company's success depends on the success of the people using our software, and you can always depend on our Support Team to be there for you when you need it! Thanks again for the great review.

Gregory G. (Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neely H.

Great for Newbies; Not Recommended for Switching

Used daily for less than 6 months
Reviewed 2019-12-30
Review Source: Software Advice

I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions.

Pros
The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website.

Cons
It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need.

Response from WellnessLiving Systems


Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well.

We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform.

Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there!

Tony M. (WellnessLiving Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Justin R.

Happy, Hopeful, and Disappointed

Used daily for less than 6 months
Reviewed 2021-02-17
Review Source: Capterra

Overall I like the software and I really want it to work well and I see the potential. However due to these random outages I'm losing faith in Wellness living and am actually regretting leaving Mindbody. Please find a way to monitor these issues to at least communicate that something is wrong to us. I shouldn't have to be on edge wondering and hoping that the zoom integration is going to work correctly or that my clients are not going to get their emails that we send through the system. I realize we are new and this anxiety could be from that...I want Wellness Living to succeed and I want them to be the answer all of us in the boutique wellness industry have been looking for. So please please please make sure your servers are working!

Pros
Our onboarding was great! The specialist who guided us through everything and through the transition was helpful and very clear. We were ready to leave Mindbody after 14 years as they stopped caring about their paying clients. The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE. There are intuitive features to the software that make sense and I so appreciate. The app that was built for us is wonderful! And our transition which scared me went VERY smoothly!

Cons
One day a week after our launch and everything was going smoothly...suddenly our clients could not access their virtual classes. They stopped receiving emails, pushes on their apps, etc. We had no idea what happened or what we did wrong. 95% of our business right now (during the pandemic) depends on virtual running smoothly...and I do like the zoom integration. However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down. We were told that this rarely happens and that it would be fixed. However this was after almost an entire day was spent on the phone with customer service who kept asking the same information over and over again and giving different explanations. The server situation was fixed and things were fine. I understand this can happen from time to time, but surely there is a way for someone to monitor a server like this? Weeks go by and things are running great....and then today the same thing happened! The exact same situation. We are still waiting on a call back to confirm if things are fixed. This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me. In general customer service is very kind and they try to be helpful but I have noticed with small issues I often get conflicting answers to problems.

Response from WellnessLiving Systems


Hey Justin,

Thank you for the review! We're glad your transition went very smoothly and you're enjoying the look and feel of WellnessLiving. We know that migration is often the scariest part when leaving a platform you've been with for so long, which is why we've focused heavily on making the process so simple and easy for you. Importantly, it's a lot easier for staff members and clients to make the adjustment to a modern, user-friendly system where each page, process and step take seconds rather than minutes. We've also focused extensively on developing the most helpful, knowledgeable and diligent Support Team in the business and your recent experience is the opposite of what we strive to achieve. Although issues can happen, our agents are trained to immediately find out what's going on, provide solutions and help our team fix it right away. A manager from Support will be reaching out to you to find out more about what happened and how we can improve.

Gregory G. (Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Gerardo G.

Best software out there for the money

Used daily for 1-2 years
Reviewed 2021-03-03
Review Source: Capterra

I am very satisfied. The capabilities, customer service and price are best. Would lie if I say it was easy to make the switch as the first month you have to learn how to use it but the team at wellnessliving was there every step of the way and always available.

Pros
The customer service always helpful and quick to respond. The app elevate to set up appointments and the option on an app for clients to use.

Cons
I like pretty much everything but like most softwares out there there are features so specific to your business needs that might not be available but they work and have implementing tools and engineers that work to try add some of the ideas or features you might need

Response from WellnessLiving Systems


Hi Gerardo,

Thank you for the excellent review! Our software is here to support your business, so you can expect an attentive and diligent agent anytime you contact our Support Team. We know how much businesses can vary in the type of services and operations they run so we've built an extensive array of configurable options into our feature-set to ensure any business can grow using WellnessLiving. Even now, we are always working on improving the software by listening to businesses like you as we continue to add new features and improvements with every update release. WellnessLiving is here to provide an alternative to businesses that are dissatisfied with MindBody's outdated software interface, never-ending price hikes, and abysmal customer support. Your satisfaction is our end goal, and you can always count on us to provide you with the best value for your money. Thanks again for the great review!

Gregory G. (Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WellnessLiving pricing

Starting from
$59/month
Pricing options
Subscription
View Pricing Plans

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!

WellnessLiving features

Activity Dashboard
Alerts/Notifications
Attendance Management
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Scheduling
Communication Management
Electronic Payments
Event Management
Inventory Management
Marketing Automation
Membership Management
Online Booking
Payment Processing
Point of Sale (POS)
Registration Management
Reporting & Statistics
Scheduling
Team Management

Videos and tutorials

Additional information for WellnessLiving

Key features of WellnessLiving

  • ACH Check Transactions
  • Activities Booking
  • Analytics
  • Appointment Reminders
  • Appointment Scheduling
  • Attendee Management
  • Automated Publishing
  • Class Lists
  • Class Management
  • Custom Classroom Layout
  • Customer Targeting
  • Equipment Management
  • Gift Card Management
  • Instructor Management
  • Loyalty Program
  • Mass Texting
  • Membership Management
  • Mobile Access, Online Bookings
  • Recurring Appointments
  • Reminder Tracking
  • Room / Equipment Management
  • Room Scheduling
  • Wait List
View All Features

Benefits

WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.