WellnessLiving Pricing, Features, Reviews & Comparison of Alternatives

WellnessLiving

Business management for the health & fitness industry

4.41/5 (187 reviews)

WellnessLiving overview

What is WellnessLiving?

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
www.wellnessliving.com

Pricing

Starting from
$39/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
WellnessLiving screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activityWellnessLiving - Simply Grow Your BusinessWellnessLiving screenshot: Customizable sales reports give businesses an overview of their performanceWellnessLiving screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff memberWellnessLiving screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portalWellnessLiving screenshot: Clients can make bookings through the Android and iOS mobile appsWellnessLiving screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studiosWellnessLiving screenshot: Clients can book classes from the mobile app using the online scheduleWellnessLiving screenshot: Clients can access their member account from their phone with scan check-in and alertsWellnessLiving screenshot: Gamification incentivizes customers to make purchases or bookings

WellnessLiving reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.3
  4.4
Clif Gentle

Why a High Review of Wellness Living

Used daily for 6-12 months
Reviewed 2019-09-13
Review Source: GetApp

Overall, I am extremely pleased with Wellness Living. They do a great job working with those that use their software. They know who is paying their bills. Our success means Wellness Living will be successful. They really look for ways to make me more successful and profitable.

Pros
As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used. The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped. Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.

Cons
The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well. Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.

Response from WellnessLiving Systems


Hi Clif,
Thank you so much for your review! WellnessLiving strives to be the best all in one management solution for business owners such as yourself. We have built our software based on the suggestions received from our customers, so we are happy to hear that our system is so user-friendly and that you found all the various features helpful to your business. We are proud that we have won your heart! Our support team strives to deliver solutions to all customers regardless of how complex their issues may be. We are here to ensure that your needs are met, no matter the time of day. We are always working to improve our software, and are glad to know that our efforts are helping you manage your business. Our community forum is now in beta, so please feel free to leave any comments or suggestions on this new platform. We can't wait to hear more of your great ideas! You couldn't have said it better: Your success is our success!
Jenny P. (WellnessLiving Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan Swanson

Customer Service 2nd to none

Used daily for less than 6 months
Reviewed 2019-07-30
Review Source: Capterra

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

Pros
The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult. When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation. The features are awesome and the price point for all it is capable of is fantastic.

Cons
I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

Response from WellnessLiving Systems


Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Morgan Williams

Superb software & amazing customer service!

Used daily for 1-2 years
Reviewed 2020-05-19
Review Source: Capterra

Superb customer service and support right from the implementation and transfer from our previous software through to ongoing support.

Pros
The system is easy to use for both our staff and clients! Also the keep making it better and better! The latest Zoom integration is just amazing!

Cons
Nothing there have been no issues. We are more than happy.

Response from WellnessLiving Systems


Hey Morgan,

Thank you for the amazing review we absolutely love hearing you've been enjoying our new Zoom integration! We know how important it is to bring online classes and appointments to your clients, so we stepped up with our latest integration. We're thrilled that customers like you can run your online business with ease! At WellnessLiving, it is important that we deliver exactly what businesses need in an all-in-one software. From our high-end customer support team to our affordable pricing, we do everything we can to help every customer thrive in their business! Again, we're grateful for your review. Our platform is all about streamlining your business for you, your staff, and clients, and we couldn't be happier to help with your transition online! Thank you for choosing WellnessLiving!

- Blake M. (WellnessLiving Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matthew Talbot

Awful - All attempts to fix by management have been lackluster and ineffective.

Used daily for 6-12 months
Reviewed 2018-03-18
Review Source: Capterra

None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Pros
We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Cons
This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable. For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless. Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable. Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself. In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense. The decision to move to this software may have been the biggest mistake my company has made in 5+ years.

Response from WellnessLiving Systems


Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time.

Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out:


----> https://youtu.be/j8QCFI39_WA


----> https://youtu.be/RrjD7a_2G1A


----> https://youtu.be/Zevo4_c9hhc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Bonnie Gaskell

Great platform

Used daily for 1-2 years
Reviewed 2020-03-07
Review Source: Capterra

I would highly recommend it for small business owners. It makes your admin simple and accessible from any device.

Pros
I switched from MindBody after a year of frustration. WL was easy to navigate. The onboarding was seamless and I had zero interruptions in our day to day functionality. As an owner, I need a simple approach to managing my business and a quality member experience. WL delivered both!

Cons
I had a few issues with the Elevate app on my iPhone. it was slow to load and filter my views.

Response from WellnessLiving Systems


Hi Bonnie,

We are thrilled that your migration to WellnessLiving went well! Customers like you trust us for a smooth and easy transition, so it's great to hear that you didn't have any interruptions in your business' daily operations. Since we have so many customers coming from MindBody we have mastered the data migration process. We value our customer's feedback, and this is why we have taken it upon ourselves to transfer over almost all the data you want from MindBody, and all the data you need including your clients credit cards so you business does not skip a beat! Again, we're happy you're enjoying the software, and we're excited you would highly recommend to other small business owners! Thank you for choosing WellnessLiving!

Jenny C. (WellnessLiving Customer Advocate)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WellnessLiving pricing

Starting from
$39/month
Pricing options
Subscription
View Pricing Plans

Starter: $39.00/month

Standard: $99.00/month

Professional: $199.00/month

Enterprise: $599.00/month

WellnessLiving features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Electronic Payments
Event Scheduling
POS
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Website Integration

Automated Billing (39 other apps)

Videos and tutorials

Additional information for WellnessLiving

Key features of WellnessLiving

  • ACH Check Transactions
  • Activities Booking
  • Analytics
  • Appointment Reminders
  • Appointment Scheduling
  • Attendee Management
  • Automated Publishing
  • Class Lists
  • Class Management
  • Custom Classroom Layout
  • Customer Targeting
  • Equipment Management
  • Gift Card Management
  • Instructor Management
  • Loyalty Program
  • Mass Texting
  • Membership Management
  • Mobile Access, Online Bookings
  • Recurring Appointments
  • Reminder Tracking
  • Room / Equipment Management
  • Room Scheduling
  • Wait List
View All Features

Benefits

WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.