WellnessLiving Pricing, Features, Reviews & Comparison of Alternatives

WellnessLiving

Business management for the health & fitness industry

4.45/5 (112 reviews)

WellnessLiving overview

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
www.wellnessliving.com

Pricing

Starting from
$39/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
WellnessLiving screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activityWellnessLiving - Simply Grow Your BusinessWellnessLiving screenshot: Customizable sales reports give businesses an overview of their performanceWellnessLiving screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff memberWellnessLiving screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portalWellnessLiving screenshot: Clients can make bookings through the Android and iOS mobile appsWellnessLiving screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studiosWellnessLiving screenshot: Clients can book classes from the mobile app using the online scheduleWellnessLiving screenshot: Clients can access their member account from their phone with scan check-in and alertsWellnessLiving screenshot: Gamification incentivizes customers to make purchases or bookings

WellnessLiving reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.4
  4.5
Heather M.

Excellent Customer Service that is Always Available to Assist us

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.

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Mario Fernando Lima Zipilivan

Wonderful, stress-free and empowering! Wellness Living made growing our new business achievable!

Used daily for 1-2 years
Reviewed 2018-06-18
Review Source: Capterra

It was a great way to keep our clients, classes and products organized. We were able to group and analyze our clients, and their needs in order to improve our marketing and help grow our business. It was easy to use, intuitive and straightforward. It did not require a great deal of training time, allowing us to focus on our clients and creating lasting relationships with them, instead of doing administrative work. We were able to establish a professional online experience/presence and give clients more confidence. We appreciated being able to store some of the most vital and important information about our business in one central spot that was accessible with the touch of a button. Clients were able to recommend us to others and ultimately Wellness Living helped us to grow our client base. We would highly recommend the software to anyone in the fitness industry. The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there were no interruptions to our service for software updates or glitches. it was very reliable and a great tool to pull reports. The data reports were easy to pull and did not require time-consuming filtering and clean-up. Tracking a client's activity was easy and clear. The pre-set tools and rules for each component of the software were logical and easy to change and modify when needed. Overall it was superior to other CRMs and a pleasure to use. Our clients enjoyed being able to leave reviews and recommendations about their experiences.

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Chris Gregoriou

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Used daily for 6-12 months
Reviewed 2018-01-11
Review Source: Capterra

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least. Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

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Deacon Carpenter

A software that is intuitive with a team who are dedicated to the success of your business.

Used daily for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

I can run my business without needing a degree on computer science! When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule. Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO. In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous? It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.

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Craig Esau

It is easier to use and a great price, making the switch was one of the best decisions we've made.

Used daily for 1-2 years
Reviewed 2017-12-21
Review Source: Capterra

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price. After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving. After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part! Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better. Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

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WellnessLiving pricing

Starting from
$39/month
Pricing options
Subscription
View Pricing Plans

Starter: $39.00/month

Standard: $99.00/month

Professional: $199.00/month

Enterprise: $599.00/month

WellnessLiving features

Activity Dashboard
Attendance Management
Automated Scheduling
Automatic Notifications
Automatic Reminders
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Electronic Payments
Event Scheduling
POS
Recurring Billing
Registration Management
Reporting & Statistics
SMS Integration
Time & Attendance Tracking
Website Integration

Additional information for WellnessLiving

Key features of WellnessLiving

  • ACH Check Transactions
  • Gift Card Management
  • Attendee Management
  • Room Scheduling
  • Equipment Management
  • Loyalty Program
  • Class Management
  • Instructor Management
  • Appointment Scheduling
  • Activities Booking
  • Class Lists
  • Custom Classroom Layout
  • Analytics
  • Appointment Reminders
  • Reminder Tracking
  • Automated Publishing
  • Customer Targeting
  • Membership Management
  • Recurring Appointments
  • Wait List
  • Room / Equipment Management
  • Mass Texting
View All Features

Benefits

WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.