Yonyx vs LiveAgent

Zendesk Suite

Freshdesk

Jotform

Zoho Desk

Zingtree

charles

Compare Yonyx and LiveAgent based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help  improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls


Access Controls/Permissions

AI Copilot

AI/Machine Learning

Call Center Management

Catalog Management

Collaboration Tools

Content Management

Customer Communication

Customizable Branding

Customizable Reports

Data Analysis Tools

Data Import/Export

Data Security

Data Source Connectors

Data Visualization

Decision Support

Decision Tree

Document Storage

Email Management

Feedback Management

Full Text Search

Functions/Calculations

Help Desk Management

Internal Chat Integration

Knowledge Base Management

Knowledge Management

Lead Generation

Lead Qualification

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Opportunity Management

Performance Metrics

Real-Time Analytics

Real-Time Data

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Role-Based Permissions

Search

Search/Filter

Secure Data Storage

Self Service Portal

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

Web-based Deployment

Website Integration

Workflow Management

WYSIWYG Editor

Yonyx

Linux

Web-based

Windows

Customer Service Associate

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

Director

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.

Process and Support Specialist

Far and away the best part is the support I've received from a customer rep.  They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

Analyst

Easy to use and it is used friendly, best customer service , Worth for every penny.

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

Coding Auditor

Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.

Consumer Success

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

Customer Account Specialist

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

Operations Analyst

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Learning and Development Coordinator

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

Software Developer

I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.

Customer Service Rep

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.

Customer Service Agent

Yonyx is easy-using layout to improve my technical support service.

Consumer Success Representative 

Yonyx is quick to help with incoming calls, and updating information in real time.

So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.

There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Super intuitive software, but takes time to navigate.

Yonyx screenshot: SimpleSolutionTree

Yonyx screenshot: Decision Network Architecture (DNA) gives flexibility not possible in decision trees

Yonyx screenshot: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow

Yonyx screenshot: Responsive User View of guides can be embedded in an iFrame or used through Mobile devices

Yonyx screenshot: Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Discussions/Forums

Drag & Drop

Email Alerts

Email Distribution

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Gamification

Geotargeting

Inbound Call Center

Inbox Management

LiveAgent

Android

iPad

Yonyx vs LiveAgent Comparison (2026)

Yonyx vs LiveAgent Comparison (2026)

Yonyx

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives