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Yonyx vs LiveAgent Comparison
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Overview
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate...
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
100
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
Pros
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
Luis Carlos B.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Cons
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
Cons
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Matthew J.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
Govind R.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
Key features
- Total features34
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Management
- Total features177
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations8
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations144
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
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