Yonyx vs RingCX

Jotform

Aircall

Grasshopper

Zingtree

Vonage Contact Center

charles

Compare Yonyx and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help  improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls


Access Controls/Permissions

AI Copilot

AI/Machine Learning

Call Center Management

Catalog Management

Collaboration Tools

Content Management

Customer Communication

Customizable Branding

Customizable Reports

Data Analysis Tools

Data Import/Export

Data Security

Data Source Connectors

Data Visualization

Decision Support

Decision Tree

Document Storage

Email Management

Feedback Management

Full Text Search

Functions/Calculations

Help Desk Management

Internal Chat Integration

Knowledge Base Management

Knowledge Management

Lead Generation

Lead Qualification

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Opportunity Management

Performance Metrics

Real-Time Analytics

Real-Time Data

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Role-Based Permissions

Search

Search/Filter

Secure Data Storage

Self Service Portal

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

Web-based Deployment

Website Integration

Workflow Management

WYSIWYG Editor

Yonyx

Linux

Web-based

Windows

Customer Service Associate

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

Director

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.

Process and Support Specialist

Far and away the best part is the support I've received from a customer rep.  They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

Analyst

Easy to use and it is used friendly, best customer service , Worth for every penny.

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

Coding Auditor

Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.

Consumer Success

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

Customer Account Specialist

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

Operations Analyst

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Learning and Development Coordinator

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

Software Developer

I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.

Customer Service Rep

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.

Customer Service Agent

Yonyx is easy-using layout to improve my technical support service.

Consumer Success Representative 

Yonyx is quick to help with incoming calls, and updating information in real time.

So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.

There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Super intuitive software, but takes time to navigate.

Yonyx screenshot: SimpleSolutionTree

Yonyx screenshot: Decision Network Architecture (DNA) gives flexibility not possible in decision trees

Yonyx screenshot: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow

Yonyx screenshot: Responsive User View of guides can be embedded in an iFrame or used through Mobile devices

Yonyx screenshot: Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Archiving & Retention

Audio Capture

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Campaign Management

Chat/Messaging

Chatbot

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Conversion Tracking

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Call Centers

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Keyword Tracking

Labor Forecasting

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Management

Multi-User Collaboration

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Predictive Dialer

Progressive Dialer

Quality Management

Queue Management

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Reporting

Recording

Scheduled Recording

Screen Capture

Screen Recording

Sentiment Analysis

Skills Tracking

Social Media Integration

Survey/Poll Management

Text to Speech

RingCX

Android

iPad

iPhone

Yonyx vs RingCX Comparison (2026)

Yonyx vs RingCX Comparison (2026)

Yonyx

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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