Yonyx vs Zingtree

Jotform

Cognigy.AI

charles

Stonly

SimplyDesk

E2open

Compare Yonyx and Zingtree based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help  improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls


Access Controls/Permissions

AI Copilot

AI/Machine Learning

Call Center Management

Catalog Management

Collaboration Tools

Content Management

Customer Communication

Customizable Branding

Customizable Reports

Data Analysis Tools

Data Import/Export

Data Security

Data Source Connectors

Data Visualization

Decision Support

Decision Tree

Document Storage

Email Management

Feedback Management

Full Text Search

Functions/Calculations

Help Desk Management

Internal Chat Integration

Knowledge Base Management

Knowledge Management

Lead Generation

Lead Qualification

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Opportunity Management

Performance Metrics

Real-Time Analytics

Real-Time Data

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Role-Based Permissions

Search

Search/Filter

Secure Data Storage

Self Service Portal

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

Web-based Deployment

Website Integration

Workflow Management

WYSIWYG Editor

Yonyx

Linux

Web-based

Windows

Customer Service Associate

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

Director

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.

Process and Support Specialist

Far and away the best part is the support I've received from a customer rep.  They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

Analyst

Easy to use and it is used friendly, best customer service , Worth for every penny.

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

Coding Auditor

Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.

Consumer Success

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

Customer Account Specialist

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

Operations Analyst

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Learning and Development Coordinator

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

Software Developer

I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.

Customer Service Rep

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.

Customer Service Agent

Yonyx is easy-using layout to improve my technical support service.

Consumer Success Representative 

Yonyx is quick to help with incoming calls, and updating information in real time.

So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.

There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Super intuitive software, but takes time to navigate.

Yonyx screenshot: SimpleSolutionTree

Yonyx screenshot: Decision Network Architecture (DNA) gives flexibility not possible in decision trees

Yonyx screenshot: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow

Yonyx screenshot: Responsive User View of guides can be embedded in an iFrame or used through Mobile devices

Yonyx screenshot: Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

E2open is the connected supply chain software platform with the largest multi-enterprise network. Planning, channel, supply, global trade, and logistics application suites cover the end-to-end supply chain, and a unified user experience provides single-view access for collaboration. Moving as one.™

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

"What If" Scenarios

Activity Tracking

Alerts/Escalation

Application Management

Automated Routing

Blended Call Center

Business Process Automation

Call Scripting

Call Transfer

Computer Telephony Integration

Customer Database

Customizable Forms

Diagramming

Drag & Drop

Inbound Call Center

Interaction Tracking

Inventory Management

Live Chat

No-Code

Outbound Call Center

Process Modeling & Designing

Queue Management

Real-Time Reporting

Rules-Based Workflow

Visual Workflow Management

Zingtree

Android

iPad

iPhone

Customer Service Manager

I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

Director of Development

The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.

Client Advisor

Great tool, CSR was a fantastic contact to answer all of the questions we had.

Agent Performance Manager

It has improved our productivity  and our ability to communicate with customers effectively. Our biggest challenge was enabling our agents to quickly personalize their scripting.

Knowledge & Content Manager

The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out.

Digital Marketing Manager

These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

There are a lot of great benefits to this software, from building a system to interacting with the APIs.

Trees were very easy to build and look great with full ability to add images and format text.

csr manager

Zing tree has been a huge help to the company, it was used by my CSR to book calls and categorize them correctly. Its easy to build and easy to use.

Business Operation Developer Intern

I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.

Knowledge manager

Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

VP of Logistics

Incredible features and capabilities. We are really relying on this software to deflect customer service tickets and improve self-service troubleshooting.

Title Specialist 

Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.

Customer Support Manager

We were looking for a way to save money on customer support by creating our own troubleshooters, and Zingtree made it easy for us.

Software developer 

Team is really available to help and they are knowledgeable about their own system and integration.

Global Director of Training

The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company.

Yonyx vs Zingtree Comparison (2026)

Yonyx

Zingtree

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives